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True / False Questions
1.
(p. 156)
Scheduled and non-scheduled meetings are considered time wasters.
Difficulty: 2 Medium
2.
(p. 157)
To manage time effectively, a supervisor must first have a thorough understanding of
exactly what he or she is expected to do.
Difficulty: 1 Easy
3.
(p. 158)
When keeping a daily log of your time, you should wait until the end of the day to make all
of your task entries.
Difficulty: 2 Medium
4.
(p. 158)
A time inventory is the same thing as a time caddy.
5.
(p. 160)
A time caddy permits you to look a week ahead and reserve time for prior commitments.
Difficulty: 2 Medium
6.
(p. 160)
In a "tickler" filing system, issues are placed in a chronological file under the date that
some future action needs to be taken.
Difficulty: 1 Easy
7.
(p. 160)
PIMs are software programs designed to help manage individual time priorities and
personal business.
Difficulty: 2 Medium
8.
(p. 162)
Categorizing paperwork as you go through it takes extra time in the long run.
9.
(p. 162)
One suggestion for handling paperwork is to not set it aside until the necessary action has
taken place.
Difficulty: 1 Easy
10.
(p. 162)
When writing work-related reports, one should try to impress the reader by demonstrating
their grasp of the language as much as possible through jargon and other techniques.
Difficulty: 1 Easy
11.
(p. 163)
A question one should ask when deciding on materials to be filed is how that piece of
material will be used in the next 12 months.
Difficulty: 1 Easy
12.
(p. 163)
One problem associated with e-mail is the tendency to send a message to everyone.
13.
(p. 164-165)
Given the importance of face-to-face communication, even the unnecessary
meetings should be encouraged and attended by the supervisors.
Difficulty: 2 Medium
14.
(p. 165)
Faxes are more likely to go unread for any length of time.
Difficulty: 1 Easy
15.
(p. 166)
Two primary causes of procrastination by supervisors are complexity and fear.
Difficulty: 2 Medium
16.
(p. 166)
Supervisors should try to avoid using deadlines because they tend to create too much
stress.
8-5
17.
(p. 166)
In flextime, usually the employee defines the core period when he or she will be at work,
and the organization must agree with the request.
Difficulty: 2 Medium
18.
(p. 167)
Flextime can create communication and coordination problems for supervisors.
Difficulty: 2 Medium
19.
(p. 167)
Advantages of telecommuting include less travel time, avoiding rush hour, and being able
to work flexible hours.
Difficulty: 2 Medium
20.
(p. 167)
Disadvantages of the condensed workweek are lower absenteeism and tardiness.
Difficulty: 1 Easy
Multiple Choice Questions
21.
(p. 156)
Which of the following ways is NOT a way in which a supervisor's time is wasted?
Difficulty: 1 Easy
22.
(p. 157)
Which of the following is an ability that management often recognizes as a reason for
advancement?
Difficulty: 2 Medium
23.
(p. 159)
What is the key to preparing an effective "to do" list?
Difficulty: 2 Medium
24.
(p. 159)
When composing a daily "to do" list one should:
Difficulty: 2 Medium
25.
(p. 159 Tab 8.1)
Which of the following activities would probably be a high-priority item?
26.
(p. 159)
A completed time caddy entry will be determined by all of the following considerations
EXCEPT:
Difficulty: 2 Medium
27.
(p. 160)
Which of the following is NOT a smartphone capability?
Difficulty: 1 Easy
28.
(p. 160)
A personal information manager (PIM) is a(n):
Difficulty: 2 Medium
29.
(p. 162)
All of the following are the basic classes of paperwork EXCEPT:
Difficulty: 2 Medium
30.
(p. 162)
Delegating the authority to answer certain letters and memos to a secretary:
31.
(p. 163)
What is the key to having an effective filing system?
Difficulty: 2 Medium
32.
(p. 163)
Which of the following is a disadvantage associated with e-mail?
Difficulty: 2 Medium
33.
(p. 165 Fig 8.4)
Which of the following is NOT a tip for better utilization of time spent on the
telephone?
Difficulty: 1 Easy
34.
(p. 166 Fig 8.5)
Which of the following is NOT a suggestion for handling unexpected callers?
Difficulty: 1 Easy
35.
(p. 166)
Which of the following provides needed targets for work completion?
36.
(p. 166)
________________ frees a supervisor to perform the more important tasks of a supervisor.
Difficulty: 2 Medium
37.
(p. 166)
Which of the following alternative work schedules allows employees to choose, within
certain limits, when they start and end their workday?
Difficulty: 2 Medium
38.
(p. 166-167)
Identify which of the following is NOT an advantage of flextime.
8-13
Difficulty: 2 Medium
39.
(p. 167)
Which of the following refers to the practice of working from home or while traveling and
being able to interact with the office?
Difficulty: 2 Medium
40.
(p. 167)
Which of the following is true of a condensed workweek option?
Difficulty: 2 Medium
Short Answer Questions
41.
(p. 156)
Name five of the most frequently encountered time wasters.
Difficulty: 1 Easy
42.
(p. 158)
What is a time inventory and how does one prepare it?
Difficulty: 1 Easy
43.
(p. 160)
What is a "tickler" filing system?
44.
(p. 160)
List five advantages of new cyber PIMs.
Difficulty: 2 Medium
45.
(p. 162)
What are the three classes of paperwork?
46.
(p. 165 Fig 8.4)
Give any three tips for better utilization with the telephone.
Difficulty: 1 Easy
47.
(p. 166)
List two advantages of delegating work.
Difficulty: 2 Medium
48.
(p. 166 Fig 8.5)
Give three suggestions for handling visitor interruptions.
49.
(p. 166)
List the three most common alternative work schedules present in organizations.
Difficulty: 1 Easy
50.
(p. 167)
What is the disadvantage of the compressed workweek?
