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True / False Questions
1.
(p. 174)
The organization structure results from the grouping of work activities and the assignment
of each grouping to a manager.
Difficulty: 1 Easy
2.
(p. 174)
Organizing is the grouping of activities necessary to achieve common objectives.
Difficulty: 1 Easy
3.
(p. 176)
Geographic departmentalization occurs when organization units are defined by the nature
of the work.
Difficulty: 2 Medium
4.
(p. 176)
Line authority is used to support and advise line personnel.
5.
(p. 177)
Most organizations today have both line and staff managers.
Difficulty: 1 Easy
6.
(p. 178)
Virtual organizations are generally rigid and changes are rarely imposed on them.
Difficulty: 2 Medium
7.
(p. 178)
In a virtual organization, coworkers often do not see each other on a regular basis.
Difficulty: 2 Medium
8.
(p. 179)
Empowerment causes employees to demonstrate more initiative and perseverance in
pursuing organizational goals.
9.
(p. 180)
Responsibility is accountability for reaching objectives, using resources properly, and
adhering to organizational policy.
Difficulty: 2 Medium
10.
(p. 180)
Power is positional in that it goes with a given position or title.
Difficulty: 2 Medium
11.
(p. 181)
The parity principle can be violated when two or more supervisors tell an employee to do
different things at the same time.
Difficulty: 2 Medium
12.
(p. 182)
Variety refers to the difficulty of the jobs being supervised.
13.
(p. 184)
Once a supervisor has determined which tasks to delegate, he or she decides which
subordinates should handle each task.
Difficulty: 2 Medium
14.
(p. 184)
Granting permission to take certain actions necessary to perform the assigned duties is
often the most difficult part of delegating.
Difficulty: 2 Medium
15.
(p. 186)
A supervisor should learn to get satisfaction by accomplishing things through others.
Difficulty: 1 Easy
16.
(p. 186)
Supervisors should set a good example by being, or at least looking, busy all the time.
9-5
17.
(p. 188)
The supervisor may normally delegate counseling of employees to subordinates who are
their peers.
Difficulty: 2 Medium
18.
(p. 188)
When there is a conflict situation, the supervisor should personally resolve it.
Difficulty: 2 Medium
19.
(p. 188)
It is a good idea to delegate tasks or assignments that upper management expects the
supervisor to do personally because it shows the supervisor's delegation abilities.
Difficulty: 2 Medium
20.
(p. 188)
For effective delegation, overlap of authority should be minimized.
Difficulty: 2 Medium
Multiple Choice Questions
21.
(p. 174)
Identify the incorrect statement about an organization chart.
Difficulty: 2 Medium
22.
(p. 174)
________________ departmentalization occurs when the organization units are defined by
the nature of the work.
23.
(p. 174-176)
Each of the following is a form of departmentalization EXCEPT:
Difficulty: 2 Medium
24.
(p. 176)
____________________ departmentalization occurs most frequently in organizations with
operations or offices that are physically separated from each other.
Difficulty: 2 Medium
25.
(p. 176)
Authority is the:
Difficulty: 1 Easy
26.
(p. 177)
________________ support, advise, and help line personnel.
Difficulty: 2 Medium
27.
(p. 180)
Responsibility is accountability for reaching:
28.
(p. 180)
Power:
Difficulty: 2 Medium
29.
(p. 181)
Which of the following principles states that authority and responsibility must coincide?
Difficulty: 2 Medium
30.
(p. 181)
Which of the following principles states that authority should flow one link at a time from
the top to the bottom of the organization?
Difficulty: 2 Medium
31.
(p. 181)
Violation of the ________________ principle is usually caused by unclear lines of authority
and poor communication.
Difficulty: 2 Medium
32.
(p. 181)
The unity of command principle states that:
33.
(p. 182 Fig 9.9)
Which of the following is NOT one of the factors to be considered when
determining the span of control for a supervisor?
Difficulty: 2 Medium
34.
(p. 183)
The most frequent reason that supervisors fail in their jobs is probably:
35.
(p. 183)
Which of the following is NOT one of the three basic steps involved in successful
delegation?
Difficulty: 1 Easy
36.
(p. 184)
Assigning work involves telling employees:
37.
(p. 185)
Supervisors who believe they must do things themselves in order to get them done right
probably:
Difficulty: 2 Medium
38.
(p. 186)
Which of the following is a reason for supervisors being reluctant to delegate to their
subordinates?
9-14
39.
(p. 188)
Which of the following tasks should NOT be delegated to subordinates?
Difficulty: 2 Medium
40.
(p. 188)
Which of the following is a good tip for delegating?
Difficulty: 2 Medium
Short Answer Questions
41.
(p. 174)
What is departmentalization?
Difficulty: 1 Easy
42.
(p. 177-178)
What is a matrix structure?
43.
(p. 178)
Define a virtual organization and list the three types of virtual organizations.
Difficulty: 2 Medium
44.
(p. 179)
Explain the term "empowerment."
ability to perform their jobs and influence the organization's performance.
45.
(p. 181)
Explain the term "scalar principle."
Difficulty: 1 Easy
46.
(p. 182)
Describe the span of control principle.
Difficulty: 2 Medium
47.
(p. 184)
List three factors that must be considered when making work assignments.
48.
(p. 185)
From a supervisor's viewpoint, analyze the following statement: "If you want something
done right, do it yourself!"
Difficulty: 2 Medium
49.
(p. 186 Fig 9.10)
List three reasons why supervisors are reluctant to delegate.
Difficulty: 1 Easy
50.
(p. 188)
List three practical tips for effective delegation.
