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True / False Questions
1.
(p. 133)
Once specific plans for the different parts of an organization are developed, the strategic
plans can be derived from them.
Difficulty: 2 Medium
2.
(p. 134)
Successful strategic management involves many different levels in the organization,
including supervisors.
Difficulty: 2 Medium
3.
(p. 134)
One of the benefits of strategic management is more exposure of managers at all levels to
the "big picture."
Difficulty: 2 Medium
4.
(p. 134)
A benefit of supervisor's involvement in the strategic management is that it fosters a long-
range orientation.
5.
(p. 135)
Planning is basically concerned with future decisions.
Difficulty: 2 Medium
6.
(p. 136)
Objectives must be established before deciding what must be done to achieve them.
Difficulty: 1 Easy
7.
(p. 137)
At the supervisory level, objectives typically deal with quality, quantity, cost, personnel, and
safety.
Difficulty: 2 Medium
8.
(p. 138)
Objectives should always be set slightly higher than what can be attained.
9.
(p. 141)
Strategic planning gets the supervisor in the habit of being prepared and knowing what to
do if something does not go as expected.
Difficulty: 2 Medium
10.
(p. 141)
Policies usually dictate exactly how something should be done.
Difficulty: 2 Medium
11.
(p. 142)
Policies define the limits within which supervisors must operate.
Difficulty: 1 Easy
12.
(p. 142)
Rules leave room for interpretation of what is to be done or not done, whereas policies do
not.
13.
(p. 143)
Cost-reduction programs are improvement programs that involve supervisors.
Difficulty: 1 Easy
14.
(p. 143)
Routing involves determining the best sequence of operations.
Difficulty: 1 Easy
15.
(p. 144)
Anticipating lost time is a requirement of scheduling.
Difficulty: 1 Easy
16.
(p. 144)
Gantt charts can be used to give a scheduler a visual picture showing when to schedule
specific activities.
17.
(p. 147)
For an MBO system to be successful, individual objectives must solely be set by the
supervisor.
Difficulty: 2 Medium
18.
(p. 147)
When using MBOs, supervisors should formally provide feedback to each employee only
once a year.
Difficulty: 1 Easy
19.
(p. 147)
MBO requires that employees be rewarded on the basis of subjective evaluations of their
accomplishments against goals.
Difficulty: 2 Medium
20.
(p. 147)
Balanced scorecard is a relative new performance measurement system that is based on
the statistical process control concept.
21.
(p. 133)
Which of the following is NOT a factor that typically affects the planning needs of an
organization?
Difficulty: 2 Medium
22.
(p. 134)
Strategic management:
23.
(p. 134)
The part of strategic management that focuses on identifying areas needing improvement
is:
Difficulty: 2 Medium
24.
(p. 135)
Planning is generally concerned with:
25.
(p. 136)
Which of the following statements about planning is true?
Difficulty: 2 Medium
26.
(p. 137)
Objectives should be:
27.
(p. 138)
Which of the following is NOT appropriate for an objective?
Difficulty: 2 Medium
28.
(p. 138)
When assigning priorities to objectives, you must determine:
Difficulty: 2 Medium
29.
(p. 139)
Action planning answers all the following questions EXCEPT:
Difficulty: 1 Easy
30.
(p. 139)
At the supervisory level, objectives basically deal with all of the following EXCEPT:
Difficulty: 1 Easy
31.
(p. 139 Fig 7.4)
Which of the following is an example of a "how to improve work" objective?
32.
(p. 140-141)
________________ plans address the "what-ifs" of the supervisor's job.
Difficulty: 1 Easy
33.
(p. 141)
________________ are broad, general guidelines to action and their major purpose is to
ensure consistency in the decisions and actions taken throughout the organization.
34.
(p. 142)
A ________________ is a series of related steps or tasks performed in sequential order to
achieve a specific purpose.
Difficulty: 2 Medium
35.
(p. 142)
________________ require that specific and definite actions be taken or not taken with
regard to given situations.
36.
(p. 143)
Resource allocation:
Difficulty: 2 Medium
37.
(p. 143)
Routing involves:
38.
(p. 144)
Most of the tools used today to visualize and simplify scheduling are based on:
Difficulty: 2 Medium
39.
(p. 147)
For an MBO system to succeed, all of the following requirements must be met except:
40.
(p. 147)
Under the ________________ system, a cause-and-effect relationship between day-to-day
business operations and strategic objectives is established to determine if an organization is on
track or not.
Difficulty: 2 Medium
Short Answer Questions
41.
(p. 133)
What time span do most supervisory plans cover?
42.
(p. 136 Fig 7.2)
List six questions that are answered when a supervisor goes through the planning
process.
43.
(p. 138)
Elaborate the concept of SMART criteria stated for objectives.
Difficulty: 2 Medium
44.
(p. 139 Fig 7.5)
List three typical areas of supervisory objectives.
45.
(p. 140-141)
Explain what contingency plans are.
Difficulty: 2 Medium
46.
(p. 142)
What are the major advantages of procedures?
Difficulty: 2 Medium
47.
(p. 142-143)
List five common supervisory planning activities.
48.
(p. 143)
What is the purpose of scheduling?
Difficulty: 2 Medium
49.
(p. 147 Fig 7.11)
What are the basic elements of an MBO system?
50.
(p. 147)
What is a balanced scorecard?
