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True / False Questions
1.
(p. 45)
Supervisors must be able to absorb the ideas of others.
Difficulty: 2 Medium
2.
(p. 46)
Good interpersonal communication skills involve both sending and receiving verbal and
nonverbal messages.
Difficulty: 1 Easy
3.
(p. 46)
The basic purpose of intrapersonal communication is to transmit information so that the
sender of a message is understood by the receiver of the message.
Difficulty: 2 Medium
4.
(p. 46)
If one assumes that communication is flowing as intended, one tends to move on with the
dialog without allowing feedback to indicate whether clarity of expression and communication has
been achieved.
5.
(p. 47)
Semantics is the science or study of the meanings of words and symbols.
Difficulty: 1 Easy
6.
(p. 47)
Stimuli respond to, shape, and organize the information received.
Difficulty: 2 Medium
7.
(p. 49)
Frequently, stereotypes are accurate and harmless.
Difficulty: 1 Easy
8.
(p. 50)
Communications during periods of high emotion usually have difficulty succeeding.
9.
(p. 51)
A hotel manager communicating with travel agents is an example of understanding the
audience.
Difficulty: 2 Medium
10.
(p. 51)
Selecting feedback enables supervisors to absorb the information they need, recognize
problems, and understand other people's viewpoints.
Difficulty: 2 Medium
11.
(p. 52)
The flow from the receiver to the sender is called channeling.
Difficulty: 2 Medium
12.
(p. 52)
Instead of requesting the receiver to explain what he or she has heard, it is much better to
ask that person if he or she understands the message.
13.
(p. 53)
Generally, people do not have the capacity to convey meaning through nonverbal means of
expression.
Difficulty: 2 Medium
14.
(p. 53)
Paralanguage is a form of nonverbal communication that includes the pitch, tempo,
loudness, and hesitations in the verbal communication.
Difficulty: 2 Medium
15.
(p. 54 Fig 3.8)
When identifying the purpose of a document, you should ask yourself, "How will
the reader use this document?"
Difficulty: 2 Medium
16.
(p. 54)
Most business communication is done in writing.
17.
(p. 56 Fig 3.10)
Enumeration is a technique used for speaking effectively.
Difficulty: 1 Easy
18.
(p. 57)
The grapevine generally has a poor reputation because it is regarded as the primary source
of distorted messages and rumors.
Difficulty: 1 Easy
19.
(p. 57)
Management should use the grapevine to complement formal channels of communication.
Difficulty: 2 Medium
20.
(p. 60)
Cultural differences exhibited through nonverbal communications complicate
communications in international business activities.
21.
(p. 46)
Communication between individuals is called:
Difficulty: 1 Easy
22.
(p. 46)
Which of the following is NOT a cause of interpersonal communication failure?
Difficulty: 2 Medium
23.
(p. 47)
________________ is the science or study of the meanings of words and symbols.
Difficulty: 1 Easy
24.
(p. 47)
Which of the following is NOT one of the problems that arise in semantics?
Difficulty: 2 Medium
25.
(p. 47)
________________ deals with the mental and sensory processes an individual uses in
interpreting information he or she receives.
26.
(p. 47)
________________ are the most common form of interpersonal communication.
Difficulty: 2 Medium
27.
(p. 51)
Which of the following is the key to becoming a good communicator?
Difficulty: 2 Medium
28.
(p. 51)
________________ involves absorbing what another person is saying and responding to the
person's concerns.
Difficulty: 1 Easy
29.
(p. 52)
Information flowing from the receiver to the sender is called:
Difficulty: 2 Medium
30.
(p. 53)
In Japan, a raised eyebrow would be considered an obscene gesture. This is an example
of:
31.
(p. 54 Fig 3.8)
Which of the following questions should you ask yourself when identifying the
purpose of a document?
Difficulty: 2 Medium
32.
(p. 54 Fig 3.8)
Which of the following questions should you ask yourself when identifying the
audience of a document?
33.
(p. 54)
Most business communication is done:
Difficulty: 1 Easy
34.
(p. 55 Fig 3.9)
Which of the following is an example of strong writing?
Difficulty: 2 Medium
35.
(p. 55 Fig 3.9)
Which of the following is an example of weak writing?
Difficulty: 2 Medium
36.
(p. 55)
Which of the following is NOT a rule of thumb that businesspeople need to follow to speak
effectively?
Difficulty: 2 Medium
37.
(p. 56 Fig 3.11)
When resolving disputes within the company, the most appropriate method of
communication is:
38.
(p. 56 Fig 3.11)
In a situation where a supervisor wants to praise an employee for outstanding
performance, he or she would use:
Difficulty: 1 Easy
39.
(p. 57)
Which of the following is true of the grapevine?
Difficulty: 2 Medium
40.
(p. 58)
Which of the following is frequently referred to as the information superhighway?
Difficulty: 1 Easy
Short Answer Questions
41.
(p. 45)
Why is communicating effectively an important supervisory skill?
Difficulty: 2 Medium
42.
(p. 46)
What is the basic purpose of interpersonal communication?
43.
(p. 50)
How do emotions affect our disposition to send and receive communication?
Difficulty: 2 Medium
44.
(p. 51-52)
Mention the steps involved in learning to listen actively.
Difficulty: 2 Medium
45.
(p. 53)
List few examples of nonverbal communication.
46.
(p. 54)
Mention the basic principles of good writing.
Difficulty: 2 Medium
47.
(p. 55)
Mention the rules of thumb needed to develop oral communication skills.
48.
(p. 57)
Describe the grapevine.
Difficulty: 2 Medium
49.
(p. 59-60)
Describe the intranet and its advantages.
50.
(p. 60)
Discuss the two things managers can do to reduce problems in communicating in
international business activities.
