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True / False Questions
1.
(p. 397)
Productivity is defined as units of input per employee hour.
Difficulty: 1 Easy
2.
(p. 398)
Methods engineering is used to find the most efficient way to accomplish a given task.
Difficulty: 1 Easy
3.
(p. 399)
Motion study is the analysis of a task to determine the elements of work required to
perform the task, the order in which these elements occur, and the time required to perform them
effectively.
Difficulty: 2 Medium
4.
(p. 400)
Time study is concerned with determining the most efficient way of doing a task.
5.
(p. 401)
A primary concern of ergonomics is that the equipment and the workplace be designed to
make jobs as easy as possible.
Difficulty: 2 Medium
6.
(p. 402)
Kaizen, in today's context, describes a process of continuous and relentless improvement.
Difficulty: 1 Easy
7.
(p. 403)
Given that employees expend resources, the supervisor has no control over cost-reduction
programs.
Difficulty: 1 Easy
8.
(p. 404)
One general problem with cost reduction is that when it is considered everybody's problem,
it ends up being nobody's problem.
9.
(p. 405)
Maintenance costs include expenditures for physical space, staff services, research, and
legal services.
Difficulty: 2 Medium
10.
(p. 405)
Indirect labor costs include labor costs for services provided by employees such as
housekeeping and quality control personnel.
Difficulty: 1 Easy
11.
(p. 406)
Logically, cost reduction should begin in the areas where the greatest savings can be
realized.
Difficulty: 1 Easy
12.
(p. 407)
Employees who properly understand how to do their jobs are more efficient than those who
do not.
13.
(p. 408)
By law, it is required that all hours over 45 worked in one week be paid at the rate of time
and a quarter.
Difficulty: 1 Easy
14.
(p. 408)
If employees work excessive overtime, they may begin to expect it as a part of their regular
wages.
Difficulty: 1 Easy
15.
(p. 409)
Designated benefits programs define sick time, holidays, and vacation time as separate
times away from work.
Difficulty: 2 Medium
16.
(p. 410)
As with absenteeism, all tardiness is controllable.
19-5
17.
(p. 412)
In manufacturing, the average cost of materials handling has been estimated to be as high
as 60 to 70 percent.
Difficulty: 2 Medium
18.
(p. 412)
Quality control systems determine when stock should be replaced and how large orders
should be.
Difficulty: 1 Easy
19.
(p. 413)
Just-in-time systems are sometimes referred to as zero-defects systems.
Difficulty: 2 Medium
20.
(p. 414)
Just-in-time inventory control can be viewed as an operating philosophy which has as its
basic objective the elimination of waste.
Difficulty: 2 Medium
Multiple Choice Questions
21.
(p. 398)
Work-methods improvement is also called:
Difficulty: 1 Easy
22.
(p. 399)
Motion or methods study is concerned with:
23.
(p. 400)
What is the primary use of a time study?
Difficulty: 2 Medium
24.
(p. 401)
The study of the interface between people and the equipment and machines with which
they work is:
Difficulty: 1 Easy
25.
(p. 402)
The Kaizen philosophy is based on:
Difficulty: 2 Medium
26.
(p. 403)
Kaizen:
Difficulty: 2 Medium
27.
(p. 403)
To be most effective, cost reduction should:
28.
(p. 405)
Which of the following is an example of operating supplies costs?
Difficulty: 1 Easy
29.
(p. 405)
Human resource specialists and public relations specialists are examples of:
Difficulty: 2 Medium
30.
(p. 406)
Which of the following is one of the largest causes of downtime?
Difficulty: 2 Medium
31.
(p. 407)
An example of a cost reduction strategy would be to:
Difficulty: 1 Easy
32.
(p. 408)
Hidden costs associated with excessive overtime include:
33.
(p. 409)
Designated benefits programs:
Difficulty: 2 Medium
34.
(p. 410)
Accidental tardiness involves all of the following EXCEPT:
Difficulty: 1 Easy
35.
(p. 410)
If a condition of employment is causing an employee to be tardy, the supervisor should:
Difficulty: 1 Easy
36.
(p. 410)
Which of the following is an indirect cost of replacing an employee?
Difficulty: 2 Medium
37.
(p. 412)
Which of the following guidelines should be followed to establish a corporate culture that
supports an honest workforce?
38.
(p. 413)
________________ are used to buffer differences in the rates of flow through the various
production processes.
Difficulty: 2 Medium
39.
(p. 413-414)
Identify the incorrect statement about just-in-time (JIT) inventory controls.
40.
(p. 414)
What is the basic objective of Just-in-time inventory control system?
Difficulty: 2 Medium
Short Answer Questions
41.
(p. 397)
What are the determinants of productivity?
42.
(p. 398)
What are the benefits of methods improvement?
Difficulty: 2 Medium
43.
(p. 401-402)
List the four stages in a PDCA Cycle.
Difficulty: 2 Medium
44.
(p. 403)
List any three guidelines for establishing an environment conducive to continuous cost
control and reduction.
45.
(p. 404-405)
List any three categories of costs to be considered when preparing a budget.
Difficulty: 2 Medium
46.
(p. 406)
List and discuss any two cost reduction strategies.
47.
(p. 408)
List any three things a supervisor should do if overtime becomes necessary.
Difficulty: 2 Medium
48.
(p. 409)
List four programs implemented by organizations that address work/life issues.
Difficulty: 2 Medium
49.
(p. 412)
List any three guidelines to be followed to establish a culture that discourages employee
theft.
50.
(p. 413)
What are the three basic questions that must be answered when making inventory
decisions?
