Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
True / False Questions
1.
(p. 300)
Conflict is a dynamic process that does not usually appear suddenly.
Difficulty: 2 Medium
2.
(p. 301)
Conflict is a form of communication.
Difficulty: 1 Easy
3.
(p. 302)
Interpersonal conflict can result when barriers exist between an individual's drives and the
achievement of his or her goals.
Difficulty: 2 Medium
4.
(p. 302)
Goals can have both positive and negative aspects.
5.
(p. 302)
Opposing personalities can result in interpersonal conflict in the organization.
Difficulty: 2 Medium
6.
(p. 302)
Interpersonal conflict is so difficult to analyze because it is internal to the individual.
Difficulty: 2 Medium
7.
(p. 303)
Jealousy and envy are often the causes of intrapersonal conflict.
Difficulty: 2 Medium
8.
(p. 303)
Two or more departments having differing goals can lead to a form of structural conflict.
Difficulty: 1 Easy
9.
(p. 304)
Competition among employees can be a form of intrapersonal conflict.
10.
(p. 304)
Dependence on common resources is one form of strategic conflict.
Difficulty: 2 Medium
11.
(p. 304)
The type of rewards system used by an organization can encourage political conflict.
Difficulty: 2 Medium
12.
(p. 306)
Forcing a solution in a conflict situation has been found to be the most effective means of
resolving conflict.
Difficulty: 2 Medium
13.
(p. 306)
Conflict created due to diversity in a workplace can be managed by the supervisors by
using either a reactive or proactive approach.
14.
(p. 307)
A moderate amount of stress can be beneficial.
Difficulty: 2 Medium
15.
(p. 307)
Task stress results from a job being too difficult.
Difficulty: 1 Easy
16.
(p. 308)
Negative self-evaluation of one's effectiveness is one of the reasons for burnout.
Difficulty: 1 Easy
17.
(p. 309)
Workaholism occurs when an employee loses interest in and motivation for doing the job.
18.
(p. 309)
Workaholics are often the most efficient people because they frequently engage in doing so
many things.
Difficulty: 2 Medium
19.
(p. 309)
Shortening hours of direct contact with customers can help reduce stress.
Difficulty: 1 Easy
20.
(p. 310)
Supervisors can reduce stress by setting artificial deadlines in order to assure completion
of tasks by the time those tasks are really needed.
21.
(p. 300)
Effective supervisors:
Difficulty: 2 Medium
22.
(p. 300)
During the ________________ stage of conflict, the existence of the conflict becomes
obvious to the parties that are not involved.
23.
(p. 300)
During the ________________ stage of conflict, the conditions for conflict exist but the
actual conflict has not begun.
Difficulty: 1 Easy
24.
(p. 300)
During the felt stage of conflict, _______________.
25.
(p. 300)
During which stage of a conflict are the conditions for conflict recognized by one or both
of the parties?
Difficulty: 1 Easy
26.
(p. 302)
________________ occurs when the goal of an individual has both positive and negative
aspects and when two or more conflicting goals exist.
27.
(p. 302)
Goal conflict and frustration are examples of ________________ conflict.
Difficulty: 2 Medium
28.
(p. 302)
Identify the incorrect statement about interpersonal conflict.
Difficulty: 2 Medium
29.
(p. 303)
Examples of structural conflicts include all of the following EXCEPT:
Difficulty: 2 Medium
30.
(p. 304)
________________ conflict results from the promotion of self-interest on the part of an
individual.
Difficulty: 2 Medium
31.
(p. 305)
It is every supervisor's responsibility to ensure the effective functioning of his or her
department. Hence, it is necessary for them to:
32.
(p. 305)
Which of the following strategies in dealing with interpersonal conflicts can be used to
expedite solutions under time pressures or to obtain temporary solutions to complex problems?
Difficulty: 2 Medium
33.
(p. 306)
Which of the following strategies would be the best way to resolve a conflict?
Difficulty: 1 Easy
34.
(p. 306)
Which of the following strategies is the least effective means of resolving a conflict?
Difficulty: 2 Medium
35.
(p. 306)
In order for confrontation to be successful, which of the following guidelines must be
followed?
Difficulty: 2 Medium
36.
(p. 307)
________________ stress occurs when an employee is not clear on exactly what he or she
should be doing.
37.
(p. 308)
________________ stress occurs when interpersonal conflict prevails among employees.
Difficulty: 2 Medium
38.
(p. 308)
________________ occurs when an employee loses interest in and motivation for doing the
job.
Difficulty: 2 Medium
39.
(p. 309)
An action that can be taken by organizations to reduce job-related stress is:
Difficulty: 2 Medium
40.
(p. 310)
Which of the following guidelines is not recommended for managing stress?
Difficulty: 2 Medium
Short Answer Questions
41.
(p. 300)
Describe the five stages, or cycles, of conflict.
42.
(p. 300)
Define conflict.
Difficulty: 1 Easy
43.
(p. 301)
What are some of the benefits of properly managed conflict?
Difficulty: 2 Medium
44.
(p. 301-302)
What is the difference between interpersonal and intrapersonal conflict?
45.
(p. 303)
List any four kinds of structural conflict.
Difficulty: 2 Medium
46.
(p. 305)
List the five strategies in dealing with interpersonal conflicts.
Difficulty: 2 Medium
47.
(p. 306)
Define stress.
48.
(p. 308)
What are the consequences of burnout?
Difficulty: 2 Medium
49.
(p. 309)
List any two actions that organizations can take to reduce job-related stress.
Difficulty: 2 Medium
50.
(p. 310)
List any four personal guidelines for managing stress.
