Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
True / False Questions
1.
(p. 25)
Approval of vacation requests is an example of an unexpected decision in an organization.
Difficulty: 2 Medium
2.
(p. 26)
Decision making is the process of determining the appropriate responses or actions
necessary to alleviate a problem.
Difficulty: 2 Medium
3.
(p. 26)
Nonprogrammed decisions are structured and require a methodical approach.
Difficulty: 2 Medium
4.
(p. 27)
Decisiveness is a necessary characteristic of a good supervisor.
5.
(p. 27)
Being decisive means making a decision in a reasonable amount of time.
Difficulty: 1 Easy
6.
(p. 27)
The first step in the decision-making process is to identify, gather, and organize facts
relevant to selected alternatives.
Difficulty: 2 Medium
7.
(p. 29)
One common pitfall in identifying possible alternatives is considering only obvious
alternatives or alternatives that have been used previously.
Difficulty: 1 Easy
8.
(p. 29)
Today's supervisor has too much information due to advances in modern technology.
9.
(p. 29)
Once the possible alternatives are identified, the following step is to evaluate those
possible alternatives.
Difficulty: 1 Easy
10.
(p. 30)
A viable alternative that should always be considered is to do nothing.
Difficulty: 1 Easy
11.
(p. 31)
The final phase of the decision-making process is to evaluate the outcomes of the
decision.
Difficulty: 1 Easy
12.
(p. 31)
Group decision making is best when there is a critical time limitation.
13.
(p. 33)
In actuality, most crises occur naturally.
Difficulty: 2 Medium
14.
(p. 34)
Supervisors often ignore or fail to use available facts.
Difficulty: 1 Easy
15.
(p. 34)
Creative supervisors not only have new ideas but also elicit new ideas from their
employees.
Difficulty: 1 Easy
16.
(p. 35)
One aid to being creative is to concentrate.
2-5
17.
(p. 35)
Brainstorming is most applicable to simple decision problems requiring creative ideas.
Difficulty: 1 Easy
18.
(p. 35)
Under brainwriting, group members are presented with a problem situation and then asked
to jot down their ideas on signed papers.
Difficulty: 2 Medium
19.
(p. 37)
The barriers to organizational creativity have been established unintentionally, yet their
effect is to discourage creativity among employees.
Difficulty: 1 Easy
20.
(p. 37)
Creative ideas are enhanced when they are supported by the supervisor and fellow
employees.
Multiple Choice Questions
21.
(p. 25)
Which of the following is an example of an unexpected decision that a supervisor might
face?
Difficulty: 2 Medium
22.
(p. 26)
Programmed decisions:
Difficulty: 2 Medium
23.
(p. 26)
________________ is a natural prerequisite to making sound decisions.
Difficulty: 2 Medium
24.
(p. 26)
Selecting a new piece of equipment and identifying next year's goals are examples of:
Difficulty: 2 Medium
25.
(p. 26)
Examples of poor supervisory practices include all of the following EXCEPT the supervisor
who:
26.
(p. 27)
The first step in the decision-making process is to:
Difficulty: 2 Medium
27.
(p. 28)
The hardest part of making a decision is:
Difficulty: 2 Medium
28.
(p. 29)
In which phase of the decision-making process is the question "Does company policy have
anything to say about the decision at hand?" generally addressed?
Difficulty: 2 Medium
29.
(p. 31)
The final phase of the decision-making process is to:
Difficulty: 1 Easy
30.
(p. 31)
Identify the correct statement about groupthink.
31.
(p. 33-34)
Which of the following is NOT listed as a trap that supervisors should avoid when
making decisions?
Difficulty: 2 Medium
32.
(p. 33-34)
Which of the following approaches wastes much of the supervisor's time and also
keeps the employees confused because they have a hard time distinguishing between the
important and not so important issues?
33.
(p. 33)
A reason many supervisors are reluctant to consult with others when making decisions is:
Difficulty: 2 Medium
34.
Difficulty: 3 Hard
35.
(p. 35)
________________ involves presenting a problem and then allowing the group to develop
ideas for its solution.
Difficulty: 1 Easy
36.
(p. 36)
The creativity technique that uses metaphorical thinking is:
Difficulty: 1 Easy
37.
(p. 36)
Which of the following techniques makes the familiar strange and the strange familiar?
38.
(p. 36)
Synectics as a technique offers different forms. The form where the solution to a problem
is based on a hypothesis without physical constraints is the:
Difficulty: 2 Medium
39.
(p. 37)
Barriers to organizational creativity include:
Difficulty: 2 Medium
40.
(p. 37)
All of the following are barriers to organizational creativity EXCEPT:
Short Answer Questions
41.
(p. 25)
Why is it important for supervisors to have good decision-making ability?
42.
(p. 26)
Compare and contrast decision making and problem solving.
Difficulty: 2 Medium
43.
(p. 26)
Compare and contrast between programmed and nonprogrammed decisions.
44.
(p. 27)
List the steps in the decision-making process based on the scientific method.
Difficulty: 2 Medium
45.
(p. 32 Fig 2.5)
List some of the advantages of using group decision making.
46.
(p. 32 Fig 2.5)
List some of the disadvantages of group decision making.
Difficulty: 2 Medium
47.
(p. 33-34)
Offer some suggestions for avoiding the practical traps that supervisors often fall
into when making decisions.
48.
(p. 33-34)
List some of the practical traps that supervisors sometimes fall into when making
decisions.
Difficulty: 2 Medium
49.
(p. 35-36)
Briefly describe the different methods of encouraging creativity among
employees.
50.
(p. 37)
What are some of examples of organizational creativity barriers?
