Archives: Quiz
978-0073524597 Test Bank Chapter 14 Part 4
Chapter 14 – Developing and Pricing Goods and Services 214. Which of the following statements regarding convenience goods and services is accurate? A. Shoppers will exert lots of effort to obtain the product. B. Consumers purchase the product on an […]
978-0073524597 Test Bank Chapter 14 Part 3
Chapter 14 – Developing and Pricing Goods and Services 14–41 160. A penetration strategy calls for a firm to charge low prices with the intent of attracting a large number of customers and discouraging competition. 161. Firms utilizing an everyday […]
978-0073524597 Test Bank Chapter 14 Part 2
Chapter 14 – Developing and Pricing Goods and Services 14–21 80. Healthy Pick designed a new type of packaging that significantly improves taste and texture of food when defrosted. Unfortunately, firms seldom find that improvements in packaging impact market share […]
978-0073524597 Test Bank Chapter 14 Part 1
Chapter 14 – Developing and Pricing Goods and Services True / False Questions 1. When consumers calculate the value of a product, they look at the benefits and then subtract the cost. Answer: True Page: 378 ACSB: Reflective thinking Bloom’s: […]
978-0073524597 Test Bank Chapter 13 Part 5
Chapter 13 – Marketing: Helping Buyers Buy 227. After years of using a mass marketing strategy, Digital Print Shops has responded to new competition from national chain stores by focusing on small market segments that have been ignored by their […]
978-0073524597 Test Bank Chapter 13 Part 4
Chapter 13 – Marketing: Helping Buyers Buy 186. Roosevelt Community College has experienced declining enrollment for the past three years. In the past the college has relied strictly on enrollment from newly graduated high school students. In order to identify […]
978-0073524597 Test Bank Chapter 13 Part 3
Chapter 13 – Marketing: Helping Buyers Buy 142. Which of the following statements is most consistent with today’s views on effective marketing? A. “There’s a sucker born every minute.” B. “Find out what your competition does and do it better.” […]
978-0073524597 Test Bank Chapter 13 Part 2
Chapter 13 – Marketing: Helping Buyers Buy 13–21 The two major types of markets in business are the consumer market and the government market. 76. The business-to-business (B2B) market involves the marketing of goods and services to institutions that sell, […]
978-0073524597 Test Bank Chapter 13 Part 1
Chapter 13 – Marketing: Helping Buyers Buy True / False Questions 1. Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have a value for customers, clients, partners, and society at large. […]
978-0073524597 Test Bank Chapter 12 Part 7
Chapter 12 – Dealing with Union and Employee–Management Issues 309. As an advisor to a company setting up its sexual harassment policy, which of the following tactics would you suggest? A. Immediately making a sexual harassment claim public to every […]
978-0073524597 Test Bank Chapter 12 Part 6
Chapter 12 – Dealing with Union and Employee–Management Issues 288. According to Sandra Timmermann, Director of Met Life’s Mature Market Institute, the key job-related issue of the next decade will be: A. child care. B. continuing education. C. sexual harassment. […]
978-0073524597 Test Bank Chapter 12 Part 5
Chapter 12 – Dealing with Union and Employee–Management Issues 12–81 243. Art B.Traytor, a member of the American Arbitration Association and long-standing faculty member of the business school of a large university is heading out on the next plane for […]
978-0073524597 Test Bank Chapter 12 Part 4
Chapter 12 – Dealing with Union and Employee–Management Issues 197. At one time, as a condition of employment, the employer could make the employee sign a statement prohibiting the worker from joining a union. This was called a(n): A. arbitrary […]
978-0073524597 Test Bank Chapter 12 Part 3
Chapter 12 – Dealing with Union and Employee–Management Issues The spread of AIDS within the U.S. has declined in recent years. Answer: True Page: 344 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 12-5 Level of Difficulty 1: Knowledge of key […]
978-0073524597 Test Bank Chapter 12 Part 2
Chapter 12 – Dealing with Union and Employee–Management Issues A bargaining zone is the time period during which a third party is used to reach agreement on union disputes. Answer: False Page: 333 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: […]
978-0073524597 Test Bank Chapter 12 Part 1
Chapter 12 – Dealing with Union and Employee–Management Issues True / False Questions 1. Throughout most of American history, the relationship between managers and employees has been fairly smooth. Answer: False Page: 324 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: […]
978-0073524597 Test Bank Chapter 11 Part 9
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 419. Steely Percussion Inc. briefly tried to implement a flextime system only to abandon it after a few months. Which of the following is the most likely reason […]
978-0073524597 Test Bank Chapter 11 Part 8
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 382. The __________ system is a pay system that is based on job tiers, with each tier having a strict pay range. A. Steiner B. Gantt C. Hay […]
978-0073524597 Test Bank Chapter 11 Part 7
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 343. According to information in Chapter 11, which of the following is not one of the three steps HR managers use as part of training and development? A. […]
978-0073524597 Test Bank Chapter 11 Part 6
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 295. Which of the following statements about recruiting is most accurate? A. It is important for a firm to recruit and hire people who are not only skilled […]
978-0073524597 Test Bank Chapter 11 Part 5
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 251. If your company is selling its products or services to the U.S. government, you should study Human Resource law that pertains to: A. the Better Business Bureau […]
978-0073524597 Test Bank Chapter 11 Part 4
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 11–61 197. In a compressed workweek, employees work more hours each day, but work fewer days each week. 198. Almost 10 million U.S. workers now telecommute, working several […]
978-0073524597 Test Bank Chapter 11 Part 3
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 11–41 Keep on Truckin’ School for Truck Drivers is proud of its training methods. Before its students are ever allowed on the road with a big rig, they […]
978-0073524597 Test Bank Chapter 11 Part 2
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 67. Career Builder.com has posted a variety of sales management positions. Some require the manager to have five to ten years of experience and preferably a Master’s Degree […]
978-0073524597 Test Bank Chapter 11 Part 1
Chapter 11 – Human Resource Management: Finding and Keeping the Best Employees 11-1 1. Human resource management is the process of deciding the number and types of people your business needs, and then, recruiting, selecting, developing, motivating, evaluating, compensating, and […]
978-0073524597 Test Bank Chapter 10 Part 8
Chapter 10 – Motivating Employees 10-140 360. A strength of Generation X managers is likely to be their: A. loyalty to the firm. B. individualistic approach to problem solving. C. ability to provide feedback to employees. D. willingness to sacrifice […]
978-0073524597 Test Bank Chapter 10 Part 7
Chapter 10 – Motivating Employees 10-121 Brett manages a sales force that sells laboratory supplies to companies and university science labs. He wants to implement a reward program for high performance. Any rep whose territory bills over $500,000 in sales […]
978-0073524597 Test Bank Chapter 10 Part 6
Chapter 10 – Motivating Employees 277. In an interview that featured the CEO of Aruba Networks, New York Times reporter Andrew Bryant probed the CEO about his experience at Hewlett Packard. He asked, “What is the H.P. way?” The CEO […]
978-0073524597 Test Bank Chapter 10 Part 5
Chapter 10 – Motivating Employees Than Wok emigrated from his war-torn country to the United States almost two years ago. He recently found a job working on an assembly line at a major computer manufacturer. Than left his friends and […]
978-0073524597 Test Bank Chapter 10 Part 4
Chapter 10 – Motivating Employees 190. One of the elements essential to Frederick Taylor’s approach to improving worker productivity was: A. teamwork. B. a hierarchy of needs. C. rules of work. D. open communication. Answer: C Page: 261-262 AACSB: Reflective […]
978-0073524597 Test Bank Chapter 10 Part 3
Chapter 10 – Motivating Employees 10–41 127. Based on Herzberg’s theory of motivators, job enrichment will motivate employees to satisfy higher order needs. 128. Job enrichment is based on Herzberg’s higher motivators, such as responsibility, achievement, and recognition. Answer: True […]
978-0073524597 Test Bank Chapter 10 Part 2
Chapter 10 – Motivating Employees Herzberg’s findings suggest that many U.S. firms can help workers satisfy higher order needs by identifying those things that motivate (inspire) them to work at their fullest potential. Feedback: Herzberg’s findings suggest that worker motivation […]
978-0073524597 Test Bank Chapter 10 Part 1
Chapter 10 – Motivating Employees True / False Questions 1. The sense of satisfaction you get when you achieve an important goal is an intrinsic reward. Answer: True Page: 261 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 10-1 Level of […]
978-0073524597 Test Bank Chapter 9 Part 7
Chapter 09 – Production and Operations Management 9-113 315. Reviewing the PERT Network below: If it takes 1, 2, or 3 weeks for each activity (represented by a box) to be completed, the critical path is represented by: A. the […]
978-0073524597 Test Bank Chapter 9 Part 6
Chapter 09 – Production and Operations Management 292. A firm would be most likely to employ statistical process control (SPC) if it wanted to: A. simplify the quality control process by taking samples at the end of the production process […]
978-0073524597 Test Bank Chapter 9 Part 5
Chapter 09 – Production and Operations Management 242. The EZee Office Furniture Company makes high quality desks and chairs for executive offices. The company is about to make a radical change in its production process. It will take measurements from […]
978-0073524597 Test Bank Chapter 9 Part 4
Chapter 09 – Production and Operations Management Experts in operations management for service industry type businesses stress: A. using records from accounting to determine what business to go after. B. relying on one’s individual operation as opposed to developing partnerships. […]
978-0073524597 Test Bank Chapter 9 Part 3
Chapter 09 – Production and Operations Management Recent developments in information technology will discourage companies from allowing employees to telecommute. Feedback: Recent developments in information technology are actually giving firms more flexibility in choosing locations. With increasing numbers of workers […]
978-0073524597 Test Bank Chapter 9 Part 2
Chapter 09 – Production and Operations Management 74. Manufacturers use CAM (computer aided manufacturing) to create three-dimensional designs of products before they are built. Feedback: CAD (computer-aided design) is used to create three-dimensional designs of products before they are built. […]
978-0073524597 Test Bank Chapter 9 Part 1
Chapter 09 – Production and Operations Management True / False Questions 1. Currently, manufacturing accounts for only around 70% of U.S. GDP. Answer: False Page: 236 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 09-1 Level of Difficulty 1: Knowledge of […]
978-0073524597 Test Bank Chapter 8 Part 7
Chapter 08 – Structuring Organizations for Today’s Challenges 344. HairTrend, a cosmetology trade publication, utilizes the resources of other organizations as needed. Business relationships are temporary and flexible. HairTrend is a networked organization made up of replaceable firms that join […]
978-0073524597 Test Bank Chapter 8 Part 6
Chapter 08 – Structuring Organizations for Today’s Challenges 310. Which of the following would be the least likely to serve on a cross-functional team for the Discovery Corporation? A. A member of the Discovery marketing department B. A production manager […]
978-0073524597 Test Bank Chapter 8 Part 5
Chapter 08 – Structuring Organizations for Today’s Challenges 262. As a manager of a retail-clothing store, Lance favors detailed job descriptions, formal rules and regulations, detailed records, and standardized procedures. He also believes that staffing and promotion decisions should be […]
978-0073524597 Test Bank Chapter 8 Part 4
Chapter 08 – Structuring Organizations for Today’s Challenges The key people in a company’s grapevine typically have considerable influence in the organization. Feedback: The grapevine is the informal organization’s nerve center. Unofficial information flows through this system. Answer: True Page: […]
978-0073524597 Test Bank Chapter 8 Part 3
Chapter 08 – Structuring Organizations for Today’s Challenges Including customers and suppliers on cross-functional teams violates the interests of stockholders. Answer: False Page: 218 AACSB: Reflective Thinking Bloom’s: Knowledge Learning Goal: 08-4 Level of Difficulty 1: Knowledge of key terms […]
978-0073524597 Test Bank Chapter 8 Part 2
Chapter 08 – Structuring Organizations for Today’s Challenges 8-21 72. An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions. 73. Centralized authority provides for the delegation of authority […]
978-0073524597 Test Bank Chapter 8 Part 1
Chapter 08 – Structuring Organizations for Today’s Challenges 8-1 1. Organizing the structure of the company means deciding how many jobs need to be done and who is responsible for doing them. Answer: True Page: 205 AACSB: Reflective Thinking Bloom’s: […]
978-0073524597 Test Bank Chapter 7 Part 6
Chapter 07 – Management and Leadership Pam is a sales manager for Paradise Beauty Products. She has told her sales people that she expects each of them to increase their customer contacts by at least 5 percent in the next […]
978-0073524597 Test Bank Chapter 7 Part 5
Chapter 07 – Management and Leadership 246. A key to effective leadership is the ability to: A. maintain order, stability, and control. B. communicate a vision and rally others around that vision. C. master the technical details of the jobs […]
978-0073524597 Test Bank Chapter 7 Part 4
Chapter 07 – Management and Leadership Which of the following would be a concern addressed in a strategic plan? A. Should the firm make a long-term commitment to expand into new markets? B. Which specific jobs should be assigned to […]