Archives: Quiz

There are at least ________ Latinos in the United States. A) 22 million B) 31 million C) 50 million D) 63 million Which of the following involves hardball tactics to prevent a union from organizing workers or to get rid […]

Additional Case 12.2 Tri-State Shipping employs 45 workers. They ship commodities across the country. Until recently, they had only legally required benefits, but business has become very profitable and they can now offer their employees more benefits. The average age […]

What type of team would work best in a situation where you expect only a part-time commitment from each member, where each member will work in a different city or state, and where rapid communication is important? A) A virtual […]

For a company to have good employee relations, it should most likely: A) choose an above-the-market compensation strategy. B) practice empowerment in conjunction with TQM. C) treat all employees fairly and consistently. D) maximize stockholder wealth. The purpose of career […]

One key to managing workers who telecommute is to: A) make telecommuting a term of employment. B) use productivity-based compensation. C) maintain schedules and deadlines. D) visit their office site once a year. When setting up a job-based pay plan, […]

A firm has poor employee relations because of its highly charged, fast-paced work environment. The CEO wants to get people working together and thinking creatively as they prepare for the new year. Which of the following would be the CEO’s […]

African-Americans, as a group, tend to face two major problems in organizations. The first is intentional racism. The second is: A) resentment due to preferential treatment. B) inadequate educational preparation for the workplace. C) failure of civil rights laws to […]

The doctrine of contributory negligence holds employers responsible for employee injuries. The most effective and useful feedback that managers can provide employees is highly personal and focused on specific behaviors. Answer: FALSE A human resource tactic refers to a firm’s […]

Employees’ free speech rights are more explicit than their rights to privacy. The Railway Labor Act allows Congress and the President to intervene in a labor dispute if interstate commerce is disrupted. Answer: TRUE The ADAAA broadened the definition of […]

Research indicates that fast-growth firms benefit from having managers with marketing and sales backgrounds. Title VII prohibits disparate treatment and disparate impact. Answer: TRUE Special-purpose teams typically consist of managers from one department who gather to examine a complex issue. […]

Payroll, benefits administration, and applicant tracking are common uses for a firm’s HRIS. The primary purpose of the ADA was to implement a national workers’ compensation law. Answer: FALSE Coaching and mentoring are different terms for the same type of […]

The concept of diversity management is simply a new label for affirmative action. John is subjectively evaluating all applicant information prior to making a hiring decision. He is using a clinical approach in the selection process. Answer: TRUE French labor […]

When conducting exit interviews, the interviewer should be one of the employee’s former supervisors. Federal employment laws prevent employers from viewing applicants’ Facebook pages. Answer: FALSE The performance appraisal system should praise and criticize past behavior and focus on the […]

The distributive justice model of pay equity holds that the wage rate for a given occupation is set at a point where the labor supply and labor demand are equally distributed. The Federal Register publishes proposed new occupational standards. Answer: […]

Selection tools should be reliable and valid. By reliable, we mean that the tool measures consistently across time and evaluators. By valid, we mean that scores from the tools correspond to actual job performance. Effective mentoring can improve promotional rates, […]

Labor demand is the number of employees who are seeking employment. An employee cannot be terminated for refusing to participate in an EAP, even if the employee’s problem negatively affects job performance. Answer: FALSE Sun Electronics is a South Korean […]

The Cola Corporation controls a bottle factory, a root beer brewery, and a bottling plant. This mix of businesses on the part of Cola Corp. is referred to as the business unit strategy. Selection costs include relocation costs, training costs, […]

Fatal occupational injury rates are highest in the logging industry according to the Bureau of Labor Statistics. The HR department should take sole responsibility to recruit, select, and socialize new employees. Answer: FALSE About half of multinational companies provide cross-cultural […]

In some states, vocational training is included in workers’ compensation rehabilitation benefits. In team environments, experts recommend eliminating individual performance evaluation to avoid creating rivalries within teams. Answer: FALSE Profit sharing is best used in small to medium-sized firms, while […]

HR strategies that work for one company in an industry will work just as well for another company in the same industry, since business environments tend to be similar within industries. Downsizing is a type of organizational restructuring. Answer: FALSE […]

Discrimination in the training process occurs frequently because EEO regulations and anti-discrimination laws do not apply to employee training and development. Senior mentoring and apprenticeships are two tools used by corporations to improve diversity and the understanding of diversity. Answer: […]

According to the SBA, a wholesale company with 85 employees and a manufacturing firm with 1,200 employees are both small businesses. Gathering job information by personal interviews is the most effective and efficient method of performing job analysis. Answer: FALSE […]

One place where diversity has grown with little difficulty is in the aging of the workforce, since managers do not hold negative assumptions about older workers as they do with other protected classes. Rational and political perspectives on performance appraisal […]

Skill-based pay assumes that workers should be paid according to how flexible or capable they are at performing multiple tasks. One of the most commonly used layoff criterion is job seniority. Answer: TRUE When both members of a couple have […]

In order to achieve external equity, a company must first benchmark key jobs. Frederick Herzberg’s two-factor motivation theory focuses on the fit between the employee’s needs and abilities and the characteristics of the job and the organization. Answer: FALSE Career […]

In-basket exercises and business games are elements of assessment centers used to select managers at a firm. Self-managed teams are synonymous with work groups. Answer: FALSE Brito vs. Zia established that performance appraisals must meet all the legal requirements regarding […]

COBRA requires employers to permit departing employees to continue their health insurance for up to 3 years at the employees’ expense. While most expatriates experience some form of culture shock, few have difficulty readjusting to their home culture when they […]

Triple bottom-line reports inform both stakeholders and shareholders about a firm’s social, environmental, and financial performance goals. Wards Cove Packing vs. Antonio placed the burden of proof of discrimination on the plaintiff, but the Civil Rights Act of 1991 returned […]

An HMO is a health-care plan that establishes a network of doctors who provide a broad range of services for a set fee, providing the advantages of managed care and the flexibility of traditional insurance. Surveys indicate that because of […]

A significant part of any pay-for-performance system is using nonfinancial incentives as well as financial incentives. Customer service rewards for salespeople are typically individual-based, team-based, or plant-based. Answer: TRUE Generally speaking, whistleblowers suffer some form of punishment for their actions […]

If a message is misunderstood by a receiver due to a misinterpretation of the sender’s motives, this misunderstanding stems from “noise.” A firm’s overall HR strategy influences its employee workforce reduction strategy. Answer: TRUE Many companies view career development as […]

A modular benefits plan allows employees to select different bundles of benefits or different levels of benefits. The most important information dissemination tool for HR is the employee handbook. Answer: TRUE It is not an uncommon problem for individual-based pay-for-performance […]

Letters of recommendation are among the best predictors of future job performance. Workers who make up nontraditional labor pools typically lack the experience, education, and social experience found in traditional labor pools. Answer: TRUE The labor supply for an organization […]

Distributive bargaining and integrative bargaining are tactics used to increase bargaining power. Maximizing benefits over costs is the primary goal of rational performance appraisal. Answer: FALSE GINA allows employers to test the genetics of employees for the purpose of lowering […]

The benefits mix for a company should be governed by its compensation strategy, its objectives, and the makeup of its workforce. Retreats are an important tool for improving employee relations at large, public firms, but they are less valuable for […]

Companies should communicate the reasons for a layoff and provide some emotional support to the survivors of a layoff in order to help them manage their layoff stress. Diversity training programs are intended to raise diversity awareness and help managers […]

Cross-functional training involves training employees to perform operations in areas other than their assigned jobs. Over the last 30 years, employee rights have narrowed as federal and state governments enact more laws that favor employers. Answer: FALSE Frame-of-reference training helps […]

The advantage of outcome-based appraisal systems is that they eliminate subjectivity and the potential for rater error. In general, African-Americans and Asian-Americans have less educational preparation for the workplace than members of other ethnic groups. Answer: FALSE Tommy is examining […]

The greatest number of claims brought under the ADA is related to ________ disabilities. A) learning B) mobility impairments C) mental D) hearing When using the job classification method of job evaluation, raters categorize jobs into groups of jobs that […]

Managers following a traditional performance appraisal system will typically meet with employees on a ________ basis. A) weekly B) monthly C) bi-monthly D) yearly A supervisor cannot do which of the following during a unionization drive? A) threaten B) bribe […]

(The) ________ made it unlawful to discriminate in pay on the basis of sex when jobs involve equal work, require equivalent skills, effort, and responsibility, and are performed under similar working conditions. A) Title VII B) Equal Pay Act of […]

Pictures and Promotions Modeling Studio seeks to hire male models for an upcoming fashion show featuring men’s wear. The studio is using ________ as a justification for not considering women for the jobs. A) BFOQ B) ADEA C) EEOC D) […]

What form of data collection involves recording work activities in a log? A) interviews B) diaries C) direct observation D) None of the above. Which of the following measurement methods rates employee performance relative to other employees? A) graphic rating […]

A ________ is comprised of jobs of approximately equal difficulty or importance as established by job evaluation. A) pay group B) benchmark C) pay grade D) class The Pregnancy Discrimination Act ________. A) requires employers to treat women affected by […]

Which of the following could be perceived as discriminatory when asked on an employment application form? A) race B) religion C) age D) All of the above. Title VII of the 1964 Civil Rights Act makes it unlawful to fail […]

A(n) ________ examines current organizational practices for potential action violations. A) EEO representative B) training specialist C) job analyst D) compensation manager A relationships statement in a job description may contain all of the following except: A) mentors. B) reports […]

State-run employment agencies provide ________ to employers. A) recruitment services B) training programs C) reviews of employer job requirements D) All of the above. When companies utilize ________, they take steps to eliminate the present effects of past discrimination. A) […]

The critical incident method forces supervisors to consider all the important aspects of an employee’s performance. Because the minimum wage is set by the Fair Labor Standards Act, all states adhere to that wage. Answer: FALSE Studies show that top […]

OSHA recently has focused on ‘fair and effective enforcement.” Executive Orders reduce the scope of Title VII. Answer: FALSE MBO relates an employee’s work goals to his or her departmental goals and to the organization’s goals. Answer: TRUE In an […]

Employees who believe they were treated fairly tend to have higher employee commitment, enhanced satisfaction with the organization and their jobs, and exhibit organizational citizenship behaviors. Career development is the lifelong series of activities that contributes to a person’s career […]