Skill-based pay assumes that workers should be paid according to how flexible or
capable they are at performing multiple tasks.
One of the most commonly used layoff criterion is job seniority.
When both members of a couple have careers and occupational responsibilities, their
personal lives are less likely to affect their performance.
In a termination meeting, a manager should interject personal remarks and discuss
future opportunities for the employee to soften the blow of job loss.
Studies have shown that the old boys’ network no longer exists since most high-level
positions are filled by women.
Right-to-work laws make it illegal to deny unions the right to organize.
The increasing incidence and severity of stress-related workers’ compensation claims
has led many firms to create EAPs.
Colleen is appraising workers in the manufacturing department of a woodworking shop.
She ranks Horace as the most skilled woodworker, Kayla as the second most skilled
woodworker, and Eric as the least skilled of the three. Colleen is performing an absolute
judgment appraisal.
Employee contributions to a qualified retirement plan are usually tax-deferred until the
employee retires.
The best types of jobs for use of VR training are those that require practice, visualizing,
and working from a remote location.
Diversity, Inc. publishes an annual list of the best companies for minorities and women.
Job specifications:
A) require the rating of each position described.
B) list all the compensable factors of a particular job.
C) consist of worker characteristics necessary for successful performance.
D) identify, define, and describe each job in terms of its duties, responsibilities, and
working conditions.
Unemployment insurance is:
A) paid for through union dues.
B) funded by the federal government.
C) paid for by a tax on employers.
D) funded by health insurance companies.
In ________, one party attempts to convince its counterpart that the benefits of agreeing
with its terms are very high. It is similar to a large-scale problem-solving session.
A) union suppression
B) integrative bargaining
C) distributive bargaining
D) a union acceptance strategy
On average, ________ of a U.S. employee’s pay is variable.
A) 5%
B) 10%
C) 15%
D) 20%
Which of the following problems could most likely be solved through training?
Customer staff who:
A) spend too much time “visiting” with customers on the phone.
B) provide incorrect information to customers.
C) miss calls because the computer answering system hangs up too soon.
D) don’t care about the customer.
________ and ________ are two groups that have experienced workforce participation
increases in recent years, and they are expected to continue that trend in the future.
A) African-Americans / White Americans
B) Asian-Americans / Hispanic Americans
C) White Americans / Asian-Americans
D) Hispanic Americans / African-Americans
The current trend to downsize most likely results in:
A) higher worker output.
B) better decision making.
C) lower salary expenditures.
D) greater workforce diversity.
Ken and Vicki are a dual-career couple. Ken has received an overseas assignment, but
Vicki is concerned that she will be unable to obtain employment authorization. How
does the text suggest handling such issues?
A) Encouraging Vicki to telecommute
B) Helping Vicki obtain a temporary resident visa
C) Paying for Ken and Vicki to visit each other monthly
D) Offering Ken another position from the firm’s main office
Which of the following is a “microskill” that managers should use in employee
appraisal interviews?
A) Using only open questions
B) Paraphrasing employees’ responses
C) Discussing personal matters with employees
D) Maintaining a distinct manager/subordinate atmosphere
When conducting a job interview, an interviewer:
A) may ask questions regarding health to ensure proper consideration of ADA issues.
B) should only ask questions that are clearly related to job performance.
C) may ask questions regarding ethnic origin to meet affirmative action requirements.
D) should investigate any EEO-related issues observed in the applicant.
Employees who are wrongfully discharged under the employment-at-will doctrine:
A) are guaranteed severance pay.
B) typically sue for due process.
C) are protected by union contracts.
D) usually have no legal recourse.
The training process can be broken into:
A) two phases: assessment and evaluation.
B) three phases: assessment, training, and evaluation.
C) four phases: assessment, design, implementation, and evaluation.
D) five phases: organizational assessment, personal analysis, development, conduct,
and evaluation.
To determine whether a training program will be worth its cost, a business should most
likely:
A) weigh the cost of the problem against the cost of eliminating it.
B) focus training on areas such as team-building and diversity.
C) develop an on-the-job training program.
D) implement a classroom training program.
Decisions regarding the selection of expatriates should most likely be:
A) made by a candidate’s direct supervisor.
B) based upon the technical skill of the candidate.
C) handled by a selection board of repatriates.
D) based upon the candidate’s personal interests.
Which of the following statements is NOT true?
A) Employees prefer positive discipline because it promotes respect from supervisors.
B) Positive discipline has reduced absenteeism and grievances at some firms.
C) Supervisors who dislike disciplinary tasks prefer progressive discipline.
D) Positive discipline is more time-consuming than progressive discipline.
Additional Case 10.2
O’Donnell International is updating its job-based compensation system with a primary
goal of achieving internal equity. Sean is responsible for gathering and organizing
information concerning the tasks and duties of specific jobs. Susie is to determine the
prerequisites for the successful accomplishment of each job analyzed. Jeff will work
with three line managers to determine the compensable factors for specific lower-level
jobs. The HR director, the president, and two VPs will review the information on
management jobs in order to determine the compensable factors in each before putting
all jobs at the firm into a job hierarchy.
Refer to Additional Case 10.2. What is the best way to address O’Donnell’s key
concern?
A) Conducting a market survey
B) Referring to the Hay system
C) Conducting a job evaluation
D) Initiating a TQM program
What is the difference between reliability and validity in testing? How can valid
selection methods protect a firm from employment lawsuits?
Improving diversity management is an important challenge for companies. Explain at
least five strategies for improving the management of diversity.
A form of electronic communication that allows the sender to leave a detailed voice
message for a receiver is called ________.
________ is an aspect of performance that determines effective job performance.
The National Labor Relations Board is an independent federal agency created by the
Taft-Hartley Act.