Managers following a traditional performance appraisal system will typically meet with
employees on a ________ basis.
A) weekly
B) monthly
C) bi-monthly
D) yearly
A supervisor cannot do which of the following during a unionization drive?
A) threaten
B) bribe
C) promise previously unplanned pay increases or special favors
D) All of the above.
When subordinates provide feedback for supervisors, the comments should be
anonymous because identifiable responses tend to result in more ________.
A) critical ratings
B) negative attitudes from managers receiving the feedback
C) inflated ratings
D) All of the above.
The fourth step in the training process is to ________.
A) assess the program’s successes or failures
B) present the program to a small test audience
C) conduct a needs analysis
D) implement the program or course
Under which condition is it acceptable for employees of the opposite sex to receive
different pay for doing roughly equivalent work?
A) when the difference exists despite equal skills
B) when the difference exists despite similar responsibility
C) when the difference exists because of a merit system
D) it is never acceptable
Which organization provides professional certification for human resource managers?
A) Academy of Management
B) Society for Human Resource Management
C) Academy of HR Partners
D) Association of Business Administration
The ________ problem occurs when supervisors tend to rate all their subordinates
consistently low.
A) central tendency
B) leniency
C) strictness
D) bias
Each year there are roughly ________ cases of workplace accidents per 100 full-time
workers in the United States.
A) 1
B) 2
C) 4
D) 9
Which intervention method listed below is the most definitive of all third-party
interventions?
A) fact finding
B) mediation
C) binding arbitration
D) interest arbitration
Once a firm has a pool of applicants, the first step in pre-screening is the ________.
A) in-person interview
B) on-site visit
C) application form
D) recommendation from recruiters
In which organizational document are an organization’s rules and regulations usually
stated?
A) employee handbook
B) code of ethics
C) sexual harassment training guide
D) human resource policy manual
________ is a formal and systematic comparison of jobs to determine the worth of one
job relative to another.
A) Job analysis
B) Job evaluation
C) Benchmark analysis
D) Job ranking
Which form of equity refers to how fair a job’s pay rate is, when compared to other jobs
within the same company?
A) external
B) internal
C) distributive
D) individual
Which of the following methods is used to gather job analysis data?
A) interviews
B) questionnaires
C) observation
D) All of the above.
Human resource management ________.
A) comprises the concepts and techniques used to control people at work
B) is the process of organizing work activities
C) is the process of identifying countries with cheaper labor costs and relocating jobs to
those countries
D) refers to the practices and policies you need to carry out the personnel aspects of
your management job, specifically, acquiring, training, appraising, rewarding, and
providing a safe, ethical and fair environment for your company’s employees
________ exists when an employer treats an individual differently because that
individual is a member of a particular race, religion, gender, or ethnic group.
A) Disparate treatment
B) Disparate impact
C) Adverse impact
D) Prima facie
Which component of justice in refers to the fairness of a process?
A) distributive justice
B) procedural justice
C) interactional justice
D) interpersonal justice
Which law makes it illegal to discriminate against any individual with respect to
compensation because of race, color, religion, sex, or national origin?
A) Fair Labor Standards Act
B) Civil Rights Act
C) Employer Retirement Income Security Act
D) Davis-Bacon Act
In what year was the Wagner Act passed?
A) 1886
B) 1932
C) 1935
D) 1947
________ is a systematic process by which some one who is terminated is trained and
counseled in the techniques of conducting a self-appraisal and securing a job
appropriate to his or her needs and talents.
A) An exit interview
B) Outplacement counseling
C) A job counseling fair
D) Downsizing
Performance analysis means:
A) verifying that there is a performance deficiency.
B) determining whether a deficiency should be rectified through training or some other
means.
C) conducting a detailed study of the job to determine what specific skills are required.
D) Only A and B.
What type of profit-sharing plan involves the awarded shares of stock as part of the
incentive plan?
A) cash plan
B) Lincoln incentive system
C) Jefferson incentive system
D) ESOP
The CEO of Southwest Airlines can sometimes be seen helping out at a gate, handling
luggage, and assisting cabin attendants while in flight. This is an example of ________
to create and sustain the company’s culture.
A) providing physical support
B) organizing ceremonies
C) clarifying expectations
D) using signs and symbols
XYZ company uses a projective personality test on James. Subsequently, James is
denied employment. James can ________.
A) be angry but nothing else
B) claim the results were false
C) claim the results violate the ADA
D) B and C only
The union becomes the employees’ representative if it wins the election and winning
means getting ________.
A) a majority of votes cast
B) a majority of the total workers in the bargaining unit
C) 30% of the employees to sign authorization cards
D) a majority of votes cast and a majority of electoral votes