African-Americans, as a group, tend to face two major problems in organizations. The
first is intentional racism. The second is:
A) resentment due to preferential treatment.
B) inadequate educational preparation for the workplace.
C) failure of civil rights laws to improve employment opportunities.
D) a general lack of experience in higher level jobs due to past discrimination.
Which of the following topics would LEAST likely be addressed in an employee
handbook?
A) Drug-testing procedures
B) Family leave policies
C) Safety rules
D) Pay ranges
According to the doctrine of contributory negligence, employers were:
A) not responsible for an employees’ injury when another employee’s negligence caused
the injury.
B) not liable for an employee’s injuries when that employee’s own negligence caused
the injury.
C) responsible for compensating employees for all work-related illnesses and accidents.
D) not responsible for any employees’ injuries under any circumstances.
Workers’ compensation:
A) only covers an employee who is not at fault for his/her injury.
B) provides medical care, income, and rehabilitation expenses.
C) replaces 75% of the disabled worker’s income.
D) is part of Social Security.
An example of a change in employment policy that will help reduce the size of a
company’s workforce is:
A) reducing work hours.
B) implementing training.
C) offering profit sharing.
D) cutting part-time employees.
Elitist compensation systems are most likely:
A) beneficial to firms trying to expand market share.
B) implemented by newer, smaller businesses.
C) established in very competitive environments.
D) used by older firms with mature products.
In a utilization analysis, you do NOT need to determine the percentage of
protected-class members in which of the following groups of people?
A) Local population
B) Participants in employer-sponsored training programs
C) Local labor force
D) Unqualified workers in the local labor market
Additional Case 12.2
Tri-State Shipping employs 45 workers. They ship commodities across the country.
Until recently, they had only legally required benefits, but business has become very
profitable and they can now offer their employees more benefits.
The average age of their employees is 50. Most employees have been there for more
than 20 years, and the company prides itself on keeping workers. The majority of the
jobs require heavy lifting or the operation of heavy equipment for loading and
unloading trucks, trains, etc. Their workers’ compensation tax has been running about
5% per year. They are in one of the lowest workers’ compensation tax rate states, but
TSS has had a lot of injuries. The lifting required and type of equipment used tends to
result in a lot of sprained backs, mashed fingers, or bruised muscles. When workers are
injured, they tend to heal quickly and return to work quickly.
Despite its reputation for keeping workers, the dock supervisor recently fired a 21-year
old employee who had been with TSS for 12 months. Even though everyone liked him,
the young man just couldn’t learn his job.
Refer to Additional Case 12.2. Tri-State Shipping’s workers’ compensation tax rate is
probably mostly influenced by their:
A) experience rating.
B) workers’ average age.
C) health insurance benefits.
D) probability of injury.
During the ________ of socialization, workers begin to feel like a part of the
organization where they work.
A) anticipatory phase
B) encounter phase
C) settling-in phase
D) separation phase
The practice of openness in a compensation system generally leads to:
A) greater pay dissatisfaction among employees.
B) increased fairness in managerial pay decisions.
C) greater overall compensation costs.
D) increased team building.
Which of the following is most likely associated with e-mail in the workplace?
A) Significantly increased productivity
B) Limited message capacity
C) Underutilization by lower-level workers
D) Decreased productivity
Recruitment requires HR to determine the characteristics for effective job performance
and then measure applicants against that criteria.
Unlike the EEOC, the OFCCP:
A) must wait for complaints to be filed before it can act.
B) has no enforcement power.
C) monitors compliance with its regulations.
D) was created by Title VII legislation.
Employee burnout:
A) causes mental but not physical problems.
B) is the leading cause of workplace violence.
C) cannot be effectively treated by an EAP.
D) negatively affects employee performance.
Which term refers to the process of examining how work creates or adds value to the
ongoing processes in a business?
A) Job analysis
B) Process evaluation
C) Work flow analysis
D) Business process reengineering
At a certification election at General Car Automotive, a majority of employees vote for
unionization. Alicia, a radio installer, did not vote for the union. Which of the following
is true about this situation?
A) Alicia will be represented by the union during collective bargaining with G.C.A.
B) Alicia will be a unionized laborer because she works at a unionized firm.
C) Alicia cannot reap any benefits that the union may acquire for workers.
D) Alicia cannot join the union for another 12 months.
________ is information exchanges without a planned agenda that occur informally
among employees.
A labor relations strategy in which management chooses to view the union as its
employees’ legitimate representative and accepts collective bargaining as an appropriate
mechanism for establishing work-place rules is a(n) ________.
What self-development steps are recommended to prepare employees for future
workplace challenges? What are the warning signs that an individual’s career
development activities have become excessive?
A fundamental rethinking and radical redesign of business processes to achieve
dramatic improvements in cost, quality, service, and speed is referred to as ________.
A(n) ________ is a strike that takes place when an agreement is not reached during
collective bargaining.
The process of generating a pool of qualified candidates for a particular job is called
________.
A corporate-wide pay-for-performance plan that rewards employees with company
stocks, either as an outright grant or at a favorable price that may be below market
value, is referred to as a(n) ________.
________ is a separation that occurs when an employee decides, for personal or
professional reasons, to end the relationship with the employer.
High-performing workers who double as internal on-the-job trainers are called
________.