State-run employment agencies provide ________ to employers.
A) recruitment services
B) training programs
C) reviews of employer job requirements
D) All of the above.
When companies utilize ________, they take steps to eliminate the present effects of
past discrimination.
A) affirmative action
B) executive orders
C) rehabilitation action
D) anti-discrimination guidelines
Which of the following methods is not used to recruit outside candidates?
A) advertising
B) job postings
C) employment agencies
D) All of the above are used to recruit outside candidates.
In how many ways is performance management different from performance appraisal?
A) 4
B) 3
C) 2
D) None
Because in most organizations there is a hierarchy of goals, employee performance
standards should ________.
A) be standard
B) make sense in terms of the broader organizational goals
C) be decided by the top executive
D) All of the above.
What type of question is the following: “Imagine that you have just been assigned the
task of winning the business of our competition’s biggest client. How would you
proceed?”
A) situational
B) behavioral
C) puzzle
D) directive
Ethics refers to the ________.
A) basic beliefs about what is right or wrong
B) characteristic values, traditions, and behaviors a company’s employees share
C) principles of conduct governing an individual or group
D) standards used by the organization to decide upon proper conduct
What is the second thing you should do to make reference checking more productive?
A) have the candidate sign a release authorizing the background check
B) get two forms of identification and make applicants fill out job applications
C) use a structured reference checking form
D) use references provided by the applicant as a source of other references
In today’s business environment, ________ are often the firm’s main source of
competitive advantage.
A) machines
B) highly trained and committed employees
C) superior organization
D) superior advertising
Gathering data about the organization and its operations and attitudes, with an eye
toward solving a particular problem is ________ research.
A) action
B) progressive
C) proactive
D) team-building
On-the-job training can be accomplished through the use of all of the following
techniques except:
A) coaching.
B) programmed learning.
C) understudy.
D) job rotation.
What is the fifth step in the guidelines for an effective termination interview?
A) review the severance package
B) get to the point
C) describe the situation
D) listen
Sally is known as a big flirt around the office. She often makes sexual innuendos to
men at work, both co-workers and her subordinates although their work performance
has not changed. What form of sexual harassment is this an example of?
A) hostile environment created by supervisors
B) hostile environment created by co-workers
C) hostile environment created by non-employees
D) This is not sexual harassment.
Prior to 1930, employers attempted to limit the influence of unions using all of the
following methods except:
A) spies.
B) collective bargaining.
C) firing union agitator.
D) blacklisting union members.
The information resulting from job analysis is used for writing ________.
A) job descriptions
B) work activities
C) work aids
D) performance standards
To improve the orientation process some firms provide their incoming managers with
________.
A) preloaded personal digital assistants
B) disks containing discussions of corporate culture
C) a free breakfast
D) A and B only
John, the supervisor of the manufacturing department, is in the process of evaluating his
staff’s performance. He has determined that 15% of the group will be identified as high
performers, 20% as above average performers, 30% as average performers, 20% as
below average performers, and 15% as poor performers. John is using a ________
method.
A) graphic rating scale
B) constant sum ranking scale
C) forced distribution
D) alternation ranking
Which performance appraisal technique lists traits and a range of performance?
A) alternation ranking
B) graphic rating scale
C) Likert
D) MBO
E) constant sum rating scale
Common clues for identifying potentially violent employees include ________.
A) an act of violence off the job
B) sexually aggressive behavior
C) chronic complaining and the raising of frequent, unreasonable grievances
D) All of the above.
Behaviorally anchored rating scale (BARS) refers to an appraisal method, which
________.
A) is based on progress made toward the accomplishment of measurable goals
B) combines the benefits of narratives, critical incidents, and quantified scales by
assigning scale points with specific examples of good or poor performance
C) requires that the supervisor keep a log of positive and negative examples of a
subordinate’s work-related behavior
D) requires a supervisor to evaluate performance by assigning predetermined
percentages of those being rated into performance categories