Employees who believe they were treated fairly tend to have higher employee
commitment, enhanced satisfaction with the organization and their jobs, and exhibit
organizational citizenship behaviors.
Career development is the lifelong series of activities that contributes to a person’s
career exploration, establishment, success, and fulfillment.
Most companies do contest the union’s right to represent their employees despite the
authorization cards collected by the union.
Effective selection depends to a large degree on the concept of validity but not
reliability.
Supervisors do not spend much of their time on HR/personnel tasks.
Ignoring bargaining items is a good strategy for negotiating with labor unions while
staying within the limits of good faith bargaining.
Human resource managers can complete professional certification exams to earn the
SPHR or PHR certificates.
If an employee is injured at work due to a blatant disregard for company safety policies,
the company is not required to pay workers’ compensation.
The in-basket exercise is a personality test exercise.
The employee, the manager, and the employer should all share the responsibility for an
employee’s career development and career success.
Only about 21% of the global workforce is engaged, and almost 40% is disengaged.
Workers’ compensation benefits can be medical or monetary.
Competency-based job analysis is more job-focused than traditional job analysis.
Central tendency is defined as the influence of a rater’s general impression on ratings of
specific ratee qualities.
All of the following is true of smoking employees except:
A) smokers are less healthy than non-smokers.
B) smokers are absent more than non-smokers.
C) smokers make less disability claims than non-smokers.
D) smoker make more expensive health claims than non-smokers.
A defined contribution pension plan encourages employees to contribute a portion of
their earnings to the fund with an employer contribution that is matched to that of the
employee in whole or part is called a(n) ________.
A) savings and thrift plan
B) matching plan
C) deferred profit-sharing plan
D) employee stock ownership plan
Unwelcome sexual advances and requests for sexual favors are called ________.
A) sexual harassment
B) rude
C) legislative fodder
D) chauvinistic
What is the second step in the training process?
A) assess the program’s successes or failures
B) present the program to a small test audience
C) design the training program
D) conduct a needs analysis
________ is a special approach to organizational change in which the employees
diagnose and formulate the change that’s required and implement it.
A) Managerial development
B) Action research
C) Succession planning
D) Organizational development
The ________ HR group works with the top management team to develop long range
plans for the company.
A) transactional
B) embedded
C) centers of expertise
D) corporate
Alcoholism among employees results in a(n) ________.
A) increase in on-the-job accidents
B) increase in job satisfaction
C) increase in on-the-job absenteeism
D) decrease in off-the-job accident rate
________ tests the trainees to determine whether they learned principles, skills, and
facts.
A) Reaction
B) Learning
C) Behavior
D) Results
Burnout occurs in employees with high-stress at work ________.
A) spontaneously
B) immediately
C) gradually over time
D) never for those employees who are not burnout-prone
One way of reducing the problems of leniency or strictness in performance appraisals is
to ________.
A) rank employees
B) be aware of the problem
C) train supervisors to avoid it
D) consider the purpose of the appraisal
Employers dealing with an unfair labor practice strike can use all of the following
responses except:
A) shut down the affected area until the strike ends.
B) contract out work to other operations.
C) continue operations with supervisors filling in.
D) hire permanent replacement workers.
The Enron debacle, ‘It’s not the rules but what employees feel they should do that
determines ethical behavior,’ is a description of __________________________.
A) Organizational culture
B) Organizational climate
C) Organizational ethics
D) National culture
One of the biggest challenges facing single parents in the job market is ________.
A) getting access to the Internet to search job sites
B) balancing work and family life
C) getting a sufficient salary
D) minimizing the commute to work
Which of the following is not usually verified by an employer prior to hiring a job
candidate?
A) legal eligibility for employment
B) age
C) credit ratings
D) motor vehicle record
In which human resource activity does a typical labor agreement give the union a role?
A) recruitment
B) selection
C) dismissal
D) All of the above.
Jackie works as a nurse on temporary assignments for hospitals throughout the region
on an as-needed basis. Jackie is ________.
A) a contingent worker
B) on job rotation
C) using job enlargement
D) None of the above.
Which of the following is a disadvantage of using an executive recruiter?
A) many contacts in field
B) adept at contacting candidates who are not on the job market
C) unfamiliar what the company truly wants in the ideal candidate
D) ability to keep identity of firm confidential
Who is in the best position to observe and evaluate an employee’s performance for the
purposes of a performance appraisal?
A) peers
B) rating committees
C) top management
D) immediate supervisor
Which of the bases for dismissal is defined as the persistent failure to perform assigned
duties or to meet prescribed standards on the job?
A) unsatisfactory performance
B) misconduct
C) lack of qualifications for job
D) changed requirements of job
Federal Express has a guaranteed fair treatment multistep program consisting of
_______________ .
A) management review
B) officer complaint
C) organizing ceremonies
D) A and B only.
What is the third step in the Management by Objectives Method?
A) set the organization’s goals
B) set departmental goals
C) discuss departmental goals
D) define expected results
________ are authorized to issue orders to other managers or employees.
A) Line managers
B) Staff managers
C) Advisory board members
D) All of the above.