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978-1305576162 Chapter 1
CHAPTER 1 Introduction to Human Relations CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Explain the nature, purpose, and importance of human relations. 2. Identify major developments in the workplace that have given new importance to […]
978-1305576162 Chapter 10
CHAPTER 10 Building Stronger Relationships with Positive Energy CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Explain how positive energy contributes to improved interpersonal relationships. 2. Describe the fundamentals of positive psychology 3. Identify and discuss […]
978-1305576162 Chapter 11
CHAPTER 11 Developing a Professional Presence CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Explain the importance of professional presence. 2. Understand the importance of a favorable first impression. 3. Define image, and describe the factors […]
978-1305576162 Chapter 12
CHAPTER 12 Team Building: A Leadership Strategy CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Explain the importance of teamwork in an organizational setting. 2. Identify and describe common types of work teams. 3. Explain the […]
978-1305576162 Chapter 13
CHAPTER 13 Resolving Conflict and Dealing with Difficult People CHAPTER PREVIEW After studying this chapter, students should be able to: 1. List and describe some of the major causes of conflict in the workplace. 2. Use assertiveness skills in conflict […]
978-1305576162 Chapter 14
CHAPTER 14 Responding to Personal and Work-Related Stress CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Understand the stress factors in your life. 2. Explain the major personal and work-related causes of stress. 3. Learn how […]
978-1305576162 Chapter 15
CHAPTER 15 Valuing Workforce Diversity and Inclusion CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Define the primary and secondary dimensions of diversity. 2. Discuss how prejudiced attitudes are formed. 3. Develop an awareness of the […]
978-1305576162 Chapter 16
CHAPTER 16 The Changing Roles of Men and Women CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Describe how the traditional roles of men and women are changing. 2. Understand problems facing women as a result […]
978-1305576162 Chapter 17
CHAPTER 17 A Life Plan for Effective Human Relations CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Learn how to cope with the forces that influence work/life balance. 2. Define success by standards that are compatible […]
978-1305576162 Chapter 2
CHAPTER 2 Improving Personal and Organizational Communications CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Explain the communication process. 2. Identify and explain the filters that affect communication. 3. Identify ways to improve personal communication, including […]
978-1305576162 Chapter 3
CHAPTER 3 Understanding Your Communication Style CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Understand the concept of communication style and its effect on interpersonal relations. 2. Discuss the major elements of the communication style model. […]
978-1305576162 Chapter 4
© 2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 15 CHAPTER 4 Building High Self-Esteem CHAPTER PREVIEW After studying this chapter, students should […]
978-1305576162 Chapter 5
CHAPTER 5 Personal Values Influence Ethical Choices CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Explain how moral intelligence contributes to personal and organizational success. 2. Understand how personal values are formed. 3. Understand values conflicts […]
978-1305576162 Chapter 6
CHAPTER 6 Attitudes Can Shape Your Life CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Understand the impact of attitudes on the success of individuals as well as organizations. 2. List and explain the ways people […]
978-1305576162 Chapter 7
CHAPTER 7 Motivating Yourself and Others CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Understand the complex nature of motivation. 2. Describe influential theories of motivation. 3. List and describe contemporary motivation strategies. 4. Identify motivating […]
978-1305576162 Chapter 8
CHAPTER 8 Improving Interpersonal Relations with Constructive Self-Disclosure CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Explain how constructive self-disclosure contributes to improved interpersonal relationships and teamwork. 2. Understand the specific benefits you can gain from […]
978-1305576162 Chapter 9
CHAPTER 9 Achieving Emotional Balance in a Chaotic World CHAPTER PREVIEW After studying this chapter, students should be able to: 1. Describe how emotions influence our thinking and behavior. 2. Explain the critical role of emotions in the workplace. 3. […]
978-1305576162 Mini Case
Instructional Games 69 Instructional Games Instructional Games Two instructional games have been developed for use with the thirteenth edition of Effective Human Relations: Interpersonal and Organizational Applications. Each game simulates a realistic work environment where employees must make difficult decisions. […]
978-1305576162 Teaching Human Relation
Teaching Human Relations: Principles, Methods, and the Skills Approach PRINCIPLES Throughout the years, a number of teaching and learning principles have been found to facilitate human relations training and development. These principles can set the stage for productive class sessions […]
978-1305576162 Test Bank Chapter 1
Name: Class: Date: chapter 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Elton Mayo discovered in the Hawthorne studies that employees create their own informal networks. a. True b. False […]
978-1305576162 Test Bank Chapter 10
Name: Class: Date: chapter 10 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Pride is a feeling of superiority, which almost always gives way to negative energy throughout the company. a. […]
978-1305576162 Test Bank Chapter 11
Name: Class: Date: chapter 11 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Your facial expressions are an important element of your professional image. a. True b. False 2. Most people […]
978-1305576162 Test Bank Chapter 12
Name: Class: Date: chapter 12 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Before documenting a problem with an employee’s performance, a good coach must first convince the employee that an […]
978-1305576162 Test Bank Chapter 13
Name: Class: Date: chapter 13 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Because many companies have organized workers into teams, the team leader must assume primary responsibility for effectively negotiating […]
978-1305576162 Test Bank Chapter 14
Name: Class: Date: chapter 14 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Forgetfulness, moodiness, and reduced interest in personal or professional relationships are all signs of too much stress in […]
978-1305576162 Test Bank Chapter 15
Name: Class: Date: chapter 15 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Jon’s coworkers feel that his sense of humor and some of his behaviors are very prejudicial. Most likely, […]
978-1305576162 Test Bank Chapter 16
Name: Class: Date: chapter 16 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Women who are in top positions say men have excluded them from the informal communication channels sometimes referred […]
978-1305576162 Test Bank Chapter 17
Name: Class: Date: chapter 17 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. In the New Economy, people are most rewarded through education and intellectual growth when they spend years studying […]
978-1305576162 Test Bank Chapter 2
Name: Class: Date: chapter 2 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Hearing and listening are both innate abilities. a. True b. False 2. With the popularity of all the […]
978-1305576162 Test Bank Chapter 3
Name: Class: Date: chapter 3 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. When trying to improve relations with someone who has a supportive communication style, you should show a sincere […]
978-1305576162 Test Bank Chapter 4
Name: Class: Date: chapter 4 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Visualization must be followed by action for it to help you achieve your goals. a. True b. False […]
978-1305576162 Test Bank Chapter 5
Name: Class: Date: chapter 5 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. In the business world a person is always faced with two clear-cut options: doing the right thing or […]
978-1305576162 Test Bank Chapter 6
Name: Class: Date: chapter 6 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Learning to cope with change is important for maintaining a positive attitude that employers value. a. True b. […]
978-1305576162 Test Bank Chapter 7
Name: Class: Date: chapter 7 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Gritty people are more inclined to be motivated by instant gratification. a. True b. False 2. Job enlargement […]
978-1305576162 Test Bank Chapter 8
Name: Class: Date: chapter 8 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Employees usually sincerely trust those employers who keep their distance, keep their values to themselves, and provide information […]
978-1305576162 Test Bank Chapter 9
Name: Class: Date: chapter 9 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. According to the Sedona Method, you can make positive changes in your life by “letting go.” a. True […]
978-1305576162 Video Guide Part 1
DVD GUIDE for Reece & Reece, EFFECTIVE HUMAN RELATIONS 13th Edition Chapter 1 Chapter 1 Video Title: Zappos Organization: Online sales company, employing over 1,000 people; consistently listed as one of the 100 best companies to work for. Length: 8 […]
978-1305576162 Video Guide Part 2
Chapter 9 Chapter 9 Video Title: Buy Costumes—Risk Management Organization: Buy Costumes.com Length: 7 minutes, 6 seconds Overview: Buy Costumes is an online distributor of costumes. The company prides itself on clear expectations for its customers and the safety and […]