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Indicate whether the statement is true or false.
1. Before documenting a problem with an employee’s performance, a good coach must first convince the employee that an
issue exists and that improvement is necessary.
a. True
b. False
2. Behavioral research suggests that leaders are born, not made.
a. True
b. False
3. Trust among team members is a result of fair delegation of tasks and sharing of task completion..
a. True
b. False
4. When managing your relationship with your boss, you should develop an understanding of your boss and his or her
communication style.
a. True
b. False
5. A virtual team can perform just as well as a team that meets together in a room.
a. True
b. False
6. Supervising a diverse work force is less demanding than supervising a homogeneous work force because diversity
makes the work force more interesting to work with.
a. True
b. False
7. Effective cross-functional teams need a clear and common purpose or objective.
a. True
b. False
8. The most well-known management expert in the field of leadership said you can predict the future if you plan it.
a. True
b. False
9. Two effective ways to develop structure skills are to recognize employee accomplishments and to take a personal
interest in each employee.
a. True
b. False
10. Self-managed teams encourage each team member to be responsible for one particular task.
a. True
b. False
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11. One of the ways an employee can function as a leader is in the role of the “worker bee,” who frequently serves as a
leader when the issue is how to get the work done.
a. True
b. False
12. Participants in an effective team fulfill dual roles: those of team member and leader.
a. True
b. False
13. McGregor believed that productive work teams are characterized by a clear understanding and acceptance of their
tasks or objectives.
a. True
b. False
14. More than 30 years ago, thought leader Warren Bennis predicted that the pyramid-shaped organization chart with top
management in a position of absolute power and decision making would become obsolete.
a. True
b. False
15. An exemplary leader realizes there are always some processes in an organization that should not be questioned or
challenged.
a. True
b. False
16. Successful teams experience constructive disagreement and conflict.
a. True
b. False
17. People who work under a manager who emphasizes structure will have a good relationship and be able to share ideas.
a. True
b. False
18. Situational leadership theory emphasizes consideration concerns above structure concerns.
a. True
b. False
19. When an employee is learning a new job, it is better for a manager to be patient and delay addressing any performance
problems.
a. True
b. False
20. Emotional intelligence is a powerful predictor of leadership success because it gives you the ability to monitor your
own and others’ emotions and deal with them effectively.
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a. True
b. False
21. A highly structured manager encourages upward rather than downward communication.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
22. Sophia spends most of her time as head of the engineering department on keeping the engineers “on task.” She
distributes daily reports to show them their progress. She demonstrates which kind of leadership style based on the
research from Ohio State University?
a. Low structure, low consideration
b. Low structure, high consideration
c. High structure, low consideration
d. High structure, high consideration
23. When an organization has a leadership style that emphasizes team building, you tend to also have
a. higher productivity and profitability.
b. greater job satisfaction and lower stress for employees.
c. outcomes that are greater than the sum of the various inputs.
d. all of these.
24. Carter has been promoted after working at Quality Printing for 8 years. In his new role as a manager, he is expected to
a. find the potential in his employees.
b. be participative among the staff.
c. be sure employees know how and when to run all the machines.
d. create common values among the employees.
25. Good advice for anyone who wants to become an outstanding leader is to be guided by the law of empathy, which
states:
a. Leaders engage in candid personal conversation with those they lead.
b. Leaders recognize individuals’ accomplishments and celebrate them.
c. Leaders are sensitive to and aware of the needs, feelings, and motivations of those they lead.
d. Leaders create structure within the organization.
26. According to The Leadership Challenge, which is a practice of exemplary leadership?
a. Model the way.
b. Take on more action for others.
c. Manage resources.
d. All of these.
27. In the beginning of Chapter 12, you were introduced to a story about an executive who was able to increase profits by
changing the company culture. He instituted Taking People with You, which is _____, at Yum Brands.
a. a set of guidelines for how a self-managed team works
b. an awards program for high performers based on recognition
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c. a leadership development program designed to foster teamwork
d. a training program that creates empathy among the workers for executives
28. Because organizations must change rapidly in a volatile, global market, non-supervisory employees must be prepared
to
a. behave in “worker bee” mode all of the time to avoid falling behind.
b. contribute to diversity of leadership by demonstrating leadership on the job.
c. avoid behaving as rigid “rule followers,” lest they stifle others’ creativity.
d. rely on management’s vision and leadership.
29. A manager working to improve consideration skills should specifically
a. learn about the values of individual employees.
b. encourage individual goal setting.
c. carefully communicate plans to the group.
d. deal with poor performance immediately.
30. Gabriela is having a focused conversation with Emily about her current responsibilities at the company. Emily has
exceeded all her goals and Gabriela is discussing more training so she can do different jobs in the department. What kind
of coaching is taking place?
a. Development
b. Career
c. Performance
d. Support learning
31. Common characteristics of successful leaders include character and high emotional intelligence. It follows that
a. some individuals are genetically predisposed to become leaders.
b. individuals can develop strong leadership qualities.
c. leaders are highly sociable and dominant.
d. there is one universal “best” style of leadership.
32. One of the most effective ways to align how a team will work together and facilitate team involvement is to _____.
a. increase team synergy
b. minimize member diversity
c. create team core values
d. provide educational materials
33. Without ____ it is impossible to build a trusting relationship with the people you lead.
a. charisma
b. strength
c. intelligence
d. character
34. According to McGregor, an effective work team is characterized by
a. an avoidance of disagreement.
b. the free expression of the team members’ feelings as well as their ideas.
c. participation by all members with diverse visions.
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d. a formal, highly structured atmosphere.
Case 12.1
Harvey is considering implementing team-building management in his company. He wants to start with teams that work
on the production line. He wants groups of five to fifteen people, responsible for one clearly defined product, and he
wants them to be individually accountable for the work of the team as a whole. Harvey believes that effective teams
permit free expression of feelings as well as ideas, have members who listen to each other, and have well-understood tasks
and objectives.
Cynthia is a first-line supervisor in Harvey’s company. She values her people and their productivity relatively equally. She
seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing
accomplishments. Her fellow manager William, in contrast, is far more task-oriented and is more concerned with
production than with his people. To William, employees are instruments of production.
35. Refer to Case 12.1. Assuming William possesses a certain amount of self-awareness, he would be well advised to
a. communicate his expectations more.
b. work on developing his emotional intelligence.
c. adjust his leadership style and behaviors so as to prevent unhappiness and dissension among the employees.
d. all of the above.
36. Refer to Case 12.1. What could William do to improve his consideration skills?
a. Increase production by hiring more employees.
b. Take a personal interest in each employee.
c. Provide specific feedback during open office hours.
d. All of these.
37. Organizations in America are using teams because:
a. there is not one overall “best” management style.
b. there are so many layoffs and mergers.
c. leaders find it saves them money.
d. team building has proven to be an effective strategy.
38. As Jin’s sales manager, Ines senses that Jin’s customer retention has been slipping for the last two months. She wants
to do what she can to prevent the trend from continuing. Ines’s first step to responding to Jin’s performance issues should
be
a. getting Jin to recognize that her customer retention needs improvement.
b. documenting Jin’s customer retention rate.
c. getting Jin to commit to an improvement plan.
d. exploring ways that Jin can improve her customer retention.
Case 12.1
Harvey is considering implementing team-building management in his company. He wants to start with teams that work
on the production line. He wants groups of five to fifteen people, responsible for one clearly defined product, and he
wants them to be individually accountable for the work of the team as a whole. Harvey believes that effective teams
permit free expression of feelings as well as ideas, have members who listen to each other, and have well-understood tasks
and objectives.
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Cynthia is a first-line supervisor in Harvey’s company. She values her people and their productivity relatively equally. She
seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing
accomplishments. Her fellow manager William, in contrast, is far more task-oriented and is more concerned with
production than with his people. To William, employees are instruments of production.
39. Refer to Case 12.1. William’s leadership demonstrates which leadership style based on the Ohio State studies?
a. High consideration, low structure
b. High structure, low consideration
c. High structure, high consideration
d. Low consideration, low structure
40. Managing your boss can be important for the success of your team. Which of the following is not a general
consideration to keep in mind when you are practicing “boss” management?
a. Reflect on your own strengths, weaknesses, work habits, etc.
b. Maintain a distant and professional relationship.
c. Be frank and candid.
d. Flex your communication style to build rapport and avoid unnecessary stress.
41. The Situational Leadership Model
a. places the most emphasis on relationship building.
b. uses a more structured approach to management style.
c. adapts the leadership style to the employee.
d. identifies the manager’s leadership style based on his/her current practice.
42. To help promote purposeful action and sustained improvement, leaders must often assume the role of
a. follower.
b. superior.
c. coach.
d. coworker.
43. Which of the following would not be a positive result of self-managed teams?
a. Individual members learn new skills, knowledge, and networks.
b. Members become accountable for work of the total team.
c. The team achieves synergy through similar thinking patterns.
d. The team is focused, disciplined, and committed to objectives.
Case 12.1
Harvey is considering implementing team-building management in his company. He wants to start with teams that work
on the production line. He wants groups of five to fifteen people, responsible for one clearly defined product, and he
wants them to be individually accountable for the work of the team as a whole. Harvey believes that effective teams
permit free expression of feelings as well as ideas, have members who listen to each other, and have well-understood tasks
and objectives.
Cynthia is a first-line supervisor in Harvey’s company. She values her people and their productivity relatively equally. She
seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing
accomplishments. Her fellow manager William, in contrast, is far more task-oriented and is more concerned with
production than with his people. To William, employees are instruments of production.
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44. Refer to Case 12.1. The types of teams Harvey is seeking to implement are
a. self-managed teams.
b. cross-functional teams.
c. problem-solving teams.
d. special-project teams.
45. One important way to become a respected team member in an organization is to
a. form a sub-alliance within the team.
b. go along with the team regardless of your personal feelings or ideas.
c. express your own views.
d. avoid self-disclosure.
Case 12.1
Harvey is considering implementing team-building management in his company. He wants to start with teams that work
on the production line. He wants groups of five to fifteen people, responsible for one clearly defined product, and he
wants them to be individually accountable for the work of the team as a whole. Harvey believes that effective teams
permit free expression of feelings as well as ideas, have members who listen to each other, and have well-understood tasks
and objectives.
Cynthia is a first-line supervisor in Harvey’s company. She values her people and their productivity relatively equally. She
seeks to be proactive in her management and works hard at rewarding the contribution of ideas and recognizing
accomplishments. Her fellow manager William, in contrast, is far more task-oriented and is more concerned with
production than with his people. To William, employees are instruments of production.
46. Refer to Case 12.1. Cynthia’s leadership exemplifies which leadership style based on the Ohio State research?
a. Low consideration, high structure
b. Low structure, low consideration
c. High structure, high consideration
d. High consideration, low structure
Enter the appropriate word(s) to complete the statement.
47. Jiro works for a small web design business. He and his coworkers feel empowered to make a variety of decisions as
needs arise—from distributing client assignments, to creating project timetables, to holding one another accountable for
meeting deadlines and performance standards. The working dynamic of Jiro and his coworkers is characteristic of
____________________.
48. Tamika hopes to outshine her coworkers, so she sometimes withholds information from other members of her team
and attempts to blame others for problems. Dan approaches team meetings with a friendly competitive spirit but is always
prepared to listen to others’ suggestions as well as offer his own when the team faces a challenge. Tamika is a member of
a ________-performing team and Dan is a member of a ________-performing team.
49. Madison is a middle manager in the design department. Matthew is a senior engineer. Joseph is from the accounting
department and Julia is the manager of marketing. They must take an existing product and make it more environmentally–
friendly. This is called a __________________ team.
50. Rachel has been promoted from a virtual team member to a manager. She wants to do a better job. While she was
working as a member she noticed there was a lack of detailed ____________ reports and ______________ results, and no
one knew about deadlines or completion of milestones. She wants the entire team to be current on information.
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51. Technology enables people who live in other countries to work for a company. They are usually members of a
___________________.
52. Teamwork is a powerful strategy for increasing ____________________, the interaction of two or more elements that
produces a result greater than the sum of its parts.
53. Jen goes to school and works full-time. Her manager is aware of her taxing schedule but refuses her request to flex her
schedule on school days. She abides and works doubly hard, somehow meeting assignment goals and earning a 3.8 GPA.
Throughout the semester, her manager never asks her how classes are going or acknowledges her persistence at work.
Jen’s manager seems to be lacking the ____________________ skills of good leadership.
54. ____________________ is the process of coordinating people and other resources to achieve the goals of the
organization.
55. One of the ways to be a good team member is not to join a _______________ or subgroup within the team.
56. Keiko has been working as a customer relations representative for five months now and realizes two other
representatives are not answering phone calls promptly. Many customers are placed on hold for longer than the required
time. Keiko has also noticed that their supervisor, Lynn, often observes this behavior but does not say anything about it.
Lynn needs to improve her __________________ skills.
57. Liz is highly focused on pushing employees through the challenges of providing quality service, adhering to tight
timetables, and maintaining heavy workloads in a down-sized, short-staffed organization. In the process, employees feel
stressed, braced for failure, and underappreciated. What advice would you offer Liz?
58. What are some of the characteristics that influence team dynamics?
59. Many of today’s leaders are no longer molded by seniority and experience. What are five tips for young managers?
60. Darnell is less participative as a manager. Under his belief, the employees should be responsible and able enough to
direct and monitor themselves and their workloads. Unfortunately, the employees are feeling unsure that they’re working
toward the same vision or that their judgment of their performances is consistent with Darnell’s. What advice would you
offer Darnell?
61. John Hersey believes that a leader can influence others if they do two things. What are they?
62. According to Patrick Lencioni, what are the five key factors that make work teams dysfunctional and unproductive?
63. A friend wants to know how to improve his relationship with his boss. Give him four tips for accomplishing that goal.
64. Do you feel that there is one overall best leadership style? What theories would support or discredit this statement, and
how? What ideas can you add to support your position?
65. You are starting up a new company and will structure the work to be done by assigning projects to teams. Based on
Jim Collins’s research, what would be your list of core values to achieve the best performance? You plan to post this list
all over the building.
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66. Do you agree with the statement “Leaders are made, not born”? What theories would support or discredit this
statement, and how? What ideas can you add to support your position?
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Answer Key
1. False
2. False
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26. a
27. c
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