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Indicate whether the statement is true or false.
1. In the business world a person is always faced with two clear-cut options: doing the right thing or doing the wrong
thing.
a. True
b. False
2. Some people feel that companies should look into value conflicts when trying to solve quality problems, absenteeism,
and poor customer service.
a. True
b. False
3. The acting dimension of the five-part valuing process primarily involves being an active listener.
a. True
b. False
4. An important part of making right ethical decisions is achieving sufficient power and money to be able to do so.
a. True
b. False
5. People are consciously aware of all their value priorities.
a. True
b. False
6. Individual character is based on internal values, personal standards of behavior, and the resulting judgments one makes.
a. True
b. False
7. Good companies recognize the need to reconcile corporate and employee values.
a. True
b. False
8. Character education in public schools has always been a cornerstone of developing values within schoolchildren.
a. True
b. False
9. Clarifying and developing our personal values involves a number of steps including critical thinking, trusting your gut
feeling, interacting with others, etc.
a. True
b. False
10. Unethical behavior mostly happens in the top levels of management of an organization.
a. True
b. False
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11. Some companies feel that the key to success is developing their organization’s value systems and then hiring people
who share those values.
a. True
b. False
12. It is easier for an organization to manage for ethical pursuits than to manage for profits.
a. True
b. False
13. Whistle blowing can damage your career.
a. True
b. False
14. Value conflicts are less likely in workplaces that have workers from more than one generation.
a. True
b. False
15. Long-lasting friendships, good relationships with co-workers, and job satisfaction are a reflection of a good character.
a. True
b. False
16. Workers of different generations basically want the same things (i.e., respect, fair reward for work well done, etc.) and
have similar ideas about what those things mean.
a. True
b. False
17. Codes of ethics that are enforced without exception do little to create an ethical corporate culture.
a. True
b. False
18. Job candidates may have to take integrity tests when applying for a position.
a. True
b. False
19. U.S. culture puts a lot of emphasis on self-gratification, which can make it more difficult to establish clear moral
boundaries.
a. True
b. False
20. Current media can help shape your character.
a. True
b. False
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Indicate the answer choice that best completes the statement or answers the question.
21. Dominic arrives late to work and oftentimes waits to complete projects until the last minute. Lynn, who arrives on
time and is well organized, views Dominic as lazy and ineffective despite the fact that he always has his projects
completed by the deadline. This is an example of
a. integrity conflict.
b. values conflict.
c. miscommunication.
d. values drift.
Case 5.1
Joan is designing an ethics training program for her company. She decides to build it around the story of the founder of
the corporation, Rosa. Rosa’s “rags-to-riches” story reveals a woman with strong standards of personal conduct, deep
personal values and beliefs, and a pattern of good judgment. Rosa attributes her success to the upbringing she had as a
child. A second portion of the training program will review the company’s values, ethics code, and policies so that all
employees are very clear on where the company stands on key issues and business behaviors.
22. Refer to Case 5.1. The training program is helping employees make right choices by
a. emphasizing the importance of values education in public schools.
b. helping employees move away from the need for instant gratification.
c. ensuring employees’ values are in harmony with the company’s values.
d. hiring with care.
23. It is the position of the authors of your text regarding corporate crime and corporate ethics that
a. all companies are ethical; only individual employees cause problems.
b. gray-area situations and competitive pressure make ethical decision making difficult.
c. most management situations are clear cut, and, for most middle managers, it is not difficult to make ethical
decisions.
d. no company or individual is ethical except when restrained by law.
Case 5.1
Joan is designing an ethics training program for her company. She decides to build it around the story of the founder of
the corporation, Rosa. Rosa’s “rags–to-riches” story reveals a woman with strong standards of personal conduct, deep
personal values and beliefs, and a pattern of good judgment. Rosa attributes her success to the upbringing she had as a
child. A second portion of the training program will review the company’s values, ethics code, and policies so that all
employees are very clear on where the company stands on key issues and business behaviors.
24. Refer to Case 5.1. Which of the following influences on personal value formation was strongest for Rosa?
a. Family
b. Religion
c. Media
d. Modeling
25. Which of the following is a legal and ethical business practice?
a. Continuing to operate an oil rig when major repairs that require shutdown are needed
b. Concealing environmental damage caused by a mining operation from authorities
c. Refusing to provide safety gear to field workers at risk from hazardous pesticide exposure
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d. Paying local taxes and fees in order to secure a license to operate in a new market
26. Having _____ gives you a definite picture of the kind of person you want to be and the kind of life you want to have.
a. meaningful work
b. wellness programs
c. well-defined core values
d. integrity
27. Zappos conducts interviews with potential new employees to assess their core values and attitudes as well as their
skills, and then requires new hires to participate in five weeks of training on topics such as “delivering WOW through
customer service,” “embracing change,” and “being adventurous, creative, and open-minded.” Zappos follows these
procedures in order to:
a. ensure that employee values are in harmony with those of the organization.
b. encourage employees to equate company progress with bottom-line profits.
c. teach employees the difference between right and wrong.
d. inspire pride and unshakeable confidence among employees.
28. To encourage employees to monitor and report unethical or illegal behavior in the workplace, an employer should
a. propagate a rigid code of company ethics with no room for “gray” areas.
b. develop a support system to enable “whistle blowers” to report their observations.
c. punish “whistle blowers” as nothing more than gossips out to destroy coworkers.
d. deny promotions and other rewards to employees who know about unethical or illegal behavior but who fail to
report it.
29. One of the biggest challenges facing American business in the global marketplace is
a. maintaining ethics while working with countries operating under a different code of ethics.
b. language barriers.
c. maintaining company standards across operations.
d. internal value conflicts.
30. A common problem regarding values and ethics on the international business scene is
a. bribery used to secure foreign contacts.
b. human rights violations.
c. competition with businesses not bound by U.S. laws.
d. all of these.
31. Amy was brought up to be honest in her relationships. She always felt confident in her relationships since honesty was
at their foundation. Over the years, she has found it difficult to be honest in her work environment since it seems to
sometimes have a negative impact on her career. She is not always honest with her supervisor or coworkers. This is an
example of
a. poor social responsibility.
b. modeling values.
c. an organization lacking an ethics code.
d. values drift.
32. In today’s society, parents may find it challenging to instill values and build strong character in their children because
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a. children today are less likely to listen to their parents.
b. many lead single-parent and dual-working-parent households where work schedules and stresses limit the time
and energy they have to guide their children’s upbringing.
c. children are more influenced by their peers.
d. public educational systems have a greater influence on children through character education.
33. When making a decision that causes an internal value conflict, it is important to
a. weigh the pros and cons of each side of the decision.
b. procrastinate on making the decision.
c. prioritize your core values.
d. adapt your value system to minimize the conflict.
34. One’s ____ are those that consistently rank higher than others and guide one’s behavior.
a. character traits
b. ethics
c. values and beliefs
d. core values
35. When applied to values formation, the term modeling refers to
a. how we make complex ethical decisions.
b. the impact of family on personal values development.
c. the influence of those whom we admire.
d. the influence of media on early values formation.
36. Betsy can land a sale if she moves her customer’s order ahead of other orders placed earlier. Company policy is “first
in, first out.” When Betsy learns of the policy, she explains to her customer she can’t “cut them into the production line
ahead of other orders.” She is following which guideline for making right ethical choices?
a. Learning to distinguish between right and wrong
b. Doing more than policy requires and less than it allows
c. Not being driven by the desire to succeed
d. Ensuring her values are in harmony with her employer’s
Case 5.1
Joan is designing an ethics training program for her company. She decides to build it around the story of the founder of
the corporation, Rosa. Rosa’s “rags-to-riches” story reveals a woman with strong standards of personal conduct, deep
personal values and beliefs, and a pattern of good judgment. Rosa attributes her success to the upbringing she had as a
child. A second portion of the training program will review the company’s values, ethics code, and policies so that all
employees are very clear on where the company stands on key issues and business behaviors.
37. Refer to Case 5.1. Rosa seems to have a high level of integrity, which must mean she has kept her
a. religion.
b. commitments.
c. character.
d. purpose.
38. Your individual values may be influenced by a number of factors, including your
a. occupational prestige.
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b. religious training.
c. external conflicts with others.
d. income and social standing.
39. MTV, the wellness movement, and Watergate affected which generation?
a. Matures
b. Baby Boomers
c. Generation X
d. Generation Y / Millennials
Case 5.1
Joan is designing an ethics training program for her company. She decides to build it around the story of the founder of
the corporation, Rosa. Rosa’s “rags-to-riches” story reveals a woman with strong standards of personal conduct, deep
personal values and beliefs, and a pattern of good judgment. Rosa attributes her success to the upbringing she had as a
child. A second portion of the training program will review the company’s values, ethics code, and policies so that all
employees are very clear on where the company stands on key issues and business behaviors.
40. Refer to Case 5.1. If Joan’s training program is taken to the company’s international offices, she needs to be prepared
for the fact that
a. the developing world completely rejects Western values.
b. the curriculum can be readily implemented because there are common international business values.
c. it may seem unnecessary, since ethical decisions are much more “cut and dry” internationally than they are
domestically.
d. values and ethics situations are more complex internationally.
41. In ethical terms, when you have the legal right to do something it means
a. it is always right to do it.
b. that you have worked hard to obtain that right and you should be proud.
c. it may or may not be right to do it.
d. that you have used ethical practices to obtain that right.
42. Linda says she values education. Over the years she has had several employees who worked for her and earned their
degrees at the same time. To support them, Linda allowed them to flex their daily work hours. In this example, Linda
demonstrates
a. integrity.
b. ethics.
c. values.
d. high self-esteem.
43. Many organizations expend resources to provide training and create written documents about appropriate and
expected behavior. If you are a big retail chain such as Home Depot or Macy’s, you should ensure that store managers
a. understand the ethics code.
b. enforce the ethics code.
c. understand there are very real regional differences in America as regards ethics.
d. understand that ethics codes should be enforced, but with exceptions.
44. Your internal values and your personal standards of behavior—honesty, integrity, and moral strength—make up your
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a. personality.
b. character.
c. ethical framework.
d. conscience.
45. The steps a company can take toward enhancing corporate ethics include
a. insisting that employees adhere to their personal ethics codes.
b. teaching values in the home.
c. developing and enforcing organizational ethics codes.
d. eliminating various petty laws that insult individual integrity.
46. A top executive at IBM shared with his friends some “inside” information that allowed them to engage in very
profitable stock trading. He testified in court that he did not personally profit from these actions and served a very short
prison term. His career was ruined. This story illustrates
a. low moral intelligence.
b. personal gain over occupational success.
c. insider trading is widespread.
d. occupational success over personal gain.
Case 5.1
Joan is designing an ethics training program for her company. She decides to build it around the story of the founder of
the corporation, Rosa. Rosa’s “rags-to-riches” story reveals a woman with strong standards of personal conduct, deep
personal values and beliefs, and a pattern of good judgment. Rosa attributes her success to the upbringing she had as a
child. A second portion of the training program will review the company’s values, ethics code, and policies so that all
employees are very clear on where the company stands on key issues and business behaviors.
47. Refer to Case 5.1. What additional step that Joan has not taken will help prevent corporate crime at her organization?
a. Establishing an ethics training program
b. Hiring with care
c. Developing an ethics code
d. Modeling
Enter the appropriate word(s) to complete the statement.
48. Distinct from personal values, ____________________ are guiding principles of a culture that define behavior as
right, good, and proper.
49. When we shape our behavior to resemble that of people we admire and embrace the qualities they value, we are
____________________.
50. Advancing her career and spending time with family are important values to Allison. She feels stressed when her work
commitments often spill over into weekends. The stress Allison feels is a result of ____________________.
51. ____________________ is composed of personal standards of behavior including honesty, integrity, and moral
strength.
52. Family, financial security, and health are the top three most meaningful things to Miguel. They represent his
____________________ and strongly influence his behavior and the choices he makes.
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53. West Point cadets who report cheating among their classmates are examples of ____________________.
54. Adhering to personal moral values and practicing what you believe demonstrate your ____________________.
55. More enduring and deep-seated than our attitudes, ____________________ represent the enduring beliefs and strong
preferences that motivate us.
56. Thinking, feeling, ____________________, choosing, and acting are the five parts of the valuing process to clarify
and develop values.
57. By constantly monitoring your commitment to your values and intentionally reflecting on the values you hold dear,
you can avoid ____________________.
58. Identify three ways to prevent corporate crime.
59. What are some of the results of cultural differences in values and ethics that affect global business?
60. How does the family influence the formation of our personal values?
61. What four questions should you ask yourself before becoming a whistleblower?
62. When a person enters the workplace, she or he is often faced with the challenge of holding onto personal values.
Define values drift and identify three ways to prevent this from occurring.
63. Describe how generational influences shape our values.
64. What is the relationship between character and personal integrity?
65. Peter is a friend who often comes to you for advice. Today he is struggling with how to make the right ethical choice
in a situation at work. Explain to Peter three ethical guidelines that he can use to make his choice.
66. Describe how internal values conflicts and conflicts with others can affect personal and organizational performance.
Give examples.
67. Identify one major event from each generational period. Then, explain how you believe each event influenced the
formation of at least two values for members of the corresponding generation.
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Answer Key
1. False
2. True
3. False
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26. c
27. a
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52. core values