Archives: Quiz
Human Resources Chapter 14 3 Employers should make every effort to find a place in the organization
Copyright © 2019 Pearson Education, Inc. 102) The process of bringing expatriates home is referred to as ________. A) repatriation B) global e-learning C) strategic training D) succession planning Answer: A Explanation: Orientation and training are also necessary prior to […]
Human Resources Chapter 14 2 For Instance Japanese Law Covers Person Working
Copyright © 2019 Pearson Education, Inc. 47) Murphy Enterprises recently acquired a controlling interest in Mexico’s leading clothing retailer. Murphy plans to open additional retail stores in the next three years. Some of Murphy’s top executives advocate the idea of […]
Human Resources Chapter 14 1 business and the context for global human resource management
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 14 Global Human Resource Management 1) Dailey Enterprises is a mid-sized business that is considering expanding its operations globally. Which of the following is LEAST likely to occur […]
Human Resources Chapter 13 3 .Balancing work and life, sharing problems and scheduling
Copyright © 2019 Pearson Education, Inc. 108) George, a project manager at a publishing firm, is experiencing many stress-related symptoms. Which of the following is the best advice an HR manager could give George? A) Focus on making work a […]
Human Resources Chapter 13 2 Family Violence Prevention And Services Violence
Copyright © 2019 Pearson Education, Inc. 60) Which of the following best describes the primary purpose of ergonomics? A) encouraging ethical work behavior B) monitoring worker productivity C) promoting good posture D) studying fatigue issues Answer: C Explanation: Ergonomics includes […]
Human Resources Chapter 13 1 job-related deaths and injuries affect everyone
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 13 Employee Safety, Health, and Wellness 1) What involves protecting employees from injuries caused by work-related accidents? A) safety B) health C) wellness D) morale Answer: A Explanation: […]
Human Resources Chapter 12 3 Which The Following Least Likely Topic Addressed
Copyright © 2019 Pearson Education, Inc. 108) In which Supreme Court decision was it made clear that ADR applied to the vast majority of employees and was available to employers seeking to enforce compulsory arbitration agreements? A) Weingarten v. IBM […]
Human Resources Chapter 12 2 suits because cutbacks often target higher-paid
Copyright © 2019 Pearson Education, Inc. 58) Compensation designed to assist laid-off employees as they search for new employment is known as ________. A) COBRA B) premium pay C) severance pay D) workers’ compensation Answer: C Explanation: Severance pay is […]
Human Resources Chapter 12 1 The Approach Involves Issuing Oral Reminders Written
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 12 Internal Employee Relations 1) Which of the following is NOT an exception to the at-will doctrine? A) implied contract B) favoritism C) violations of public policy D) […]
Human Resources Chapter 11 3 False explanation Lockout Management Keeps Employees Out The
Copyright © 2019 Pearson Education, Inc. 104) During the first round of negotiations with Olsen Automotive, the machinists union demands that management raise the wages of all employees by 15 percent. The union does not expect management to agree to […]
Human Resources Chapter 11 2 Which The Following Made The Closed Shop
Copyright © 2019 Pearson Education, Inc. 50) How have unions organized strategies for promoting a stronger labor movement? Answer: Even though the labor movement has suffered setbacks over the past few decades, it is likely that union membership would have […]
Human Resources Chapter 11 1 The Quick Two day Strike Cost Workers Little lost
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 11 Labor Unions and Collective Bargaining 1) Which of the following factors necessitated the need for labor unions? A) decline in welfare benefits B) Great Depression C) rise […]
Human Resources Chapter 10 3 A defined contribution plan requires specific contributions
Copyright © 2019 Pearson Education, Inc. 101) Internal Revenue Service regulations allow for educational assistance benefits to be nontaxable up to $10,000 per year. Answer: FALSE Explanation: Educational assistance plans can go a long way in improving employee retention. Internal […]
Sales Chapter 17 1 Today Selecting Effective Sales people More Science And
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 17 Management of the Sales Force 1) Leadership is: A) a series of skills that can be acquired through study and practice B) a cluster […]
Human Resources Chapter 10 2 attempt to promote worker safety and health
Copyright © 2019 Pearson Education, Inc. 62) In a brief essay, discuss some of the reasons why companies chose to offer employee benefits. Answer: Most discretionary benefits originated in the 1940s and 1950s. During both World War II and the […]
Sales Chapter 16 2 Braeden innovations Field Sales Representative Makes Sales Presentations
Copyright © 2018 Pearson Education, Inc. 40) Since Jameson flies to many of his sales calls, it is far more efficient, from a time and expense standpoint, to schedule multiple calls in the same airplane trip. Once Jameson develops a […]
Human Resources Chapter 10 1 D explanation Workers Compensation Benefits Provide Degree Financial
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 10 Indirect Financial Compensation (Employee Benefits) 1) All financial rewards that are NOT included in direct financial compensation are known as ________. A) bonuses B) wages C) commissions […]
Sales Chapter 16 1 top seller and motivational speaker, feels that growth
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 16 Opportunity Management: The Key to Greater Sales Productivity 1) Opportunity management consists of all of the following areas EXCEPT: A) records management B) territory […]
Human Resources Chapter 09 3 Ideally Compensation Will Evenhanded All Parties Concerned
Copyright © 2019 Pearson Education, Inc. 106) Compensation policy choices pertain to pay level and compliance with legislation. Answer: FALSE Explanation: A compensation policy refers to choices that compensation professionals make to promote competitive advantage. Broadly, policy choices are made […]
Sales Chapter 15 1 List And Describe The Major Customer Service
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 15 Servicing the Sale and Building the Partnership 1) A group of people who recommend customer-driven organizations to others could be called: A) disgruntled customers […]
Human Resources Chapter 09 2 B explanation The Four Traditional Job Evaluation Methods
Copyright © 2019 Pearson Education, Inc. 48) Which federal law established standards for child labor? A) Social Security Act B) Walsh–Healey Act C) Fair Labor Standards Act D) Labor Management Relations Act Answer: C Explanation: The FLSA attempts to eliminate […]
Sales Chapter 14 1 Explain How Recognize Closing Clues List Four
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 14 Adapting the Close and Confirming the Partnership 1) Difficulties closing the sale are most likely to arise when: A) the salesperson is not strategically […]
Human Resources Chapter 09 1 The System Assumes That Employees Who Know more
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 9 Direct Financial Compensation (Monetary Compensation) 1) Which term refers to both the intrinsic and extrinsic rewards employees receive for performing their jobs? A) benefits B) commissions C) […]
Sales Chapter 13 1 The Sales Team Offers Discounted Training From
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 13 Negotiating Buyer Concerns 1) When a prospect has voiced an objection, it is most likely best for the salesperson to: A) suggest postponing the […]
Human Resources Chapter 08 4 Job Descriptions Production Needs And Employee Training
Copyright © 2019 Pearson Education, Inc. 124) A process in which older workers learn from younger workers is known as reverse ________. A) coaching B) development C) training D) mentoring Answer: D Explanation: Reverse mentoring is a process in which […]
Sales Chapter 12 1 Use Proof Devices Demonstrate Buyer Benefits Appeal
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 12 Creating Value with the Consultative Presentation 1) Technical reports, company–prepared sales literature, and writer testimonials from customers are most likely provided in ________ presentations. […]
Human Resources Chapter 08 3 Neither Pay Nor Promotion May Be involved But
Copyright © 2019 Pearson Education, Inc. 102) In a brief essay, discuss the importance of orientation and some basic purposes orientations set out to accomplish in its unique format it may choose. 41 Answer: Orientation is the initial T&D effort […]
Sales Chapter 11 1 Would Help You Track Songs Customers Browse
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 11 Determining Customer Needs With a Consultative Questioning Strategy 1) Taking the time to carefully solve the buyer’s problem will set the stage for which […]
Human Resources Chapter 08 2 False explanation Tamp d Delivery System Provided Under The
Copyright © 2019 Pearson Education, Inc. 49) Steve is enrolled in an online higher education program. Steve must appear for most classes on a real-time schedule, but he may study through an online portal system. In which type of program […]
Sales Chapter 10 1 Raymundo is trying to develop a presentation strategy
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 10 Approaching the Customer with Adaptive Selling 1) Raymundo is trying to develop a presentation strategy. One of the prescriptions he should follow is: A) […]
Human Resources Chapter 08 1 Training provides learners with the knowledge and skills needed
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 8 Training and Development 1) The heart of a continuous effort designed to improve employee competency and organizational performance is referred to as ________. A) succession planning B) […]
Sales Chapter 9 1 A typical company will lose approximately what percent of its
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 9 Developing and Qualifying Prospects and Accounts 1) A typical company will lose approximately what percent of its customers every year? A) 5 to 10 […]
Human Resources Chapter 07 3 B explanation The Albemarle Paper Moody Case Supported
Copyright © 2019 Pearson Education, Inc. 104) The BARS method combines elements of the traditional rating scales and critical incident methods. Answer: TRUE Explanation: The behaviorally anchored rating scale (BARS) method is a performance appraisal method that combines elements of […]
Sales Chapter 8 1 Ashley Pineda of the PulteGroup needs to do which of the
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 8 The Buying Process and Buyer Behavior 1) According to the text, Ashley Pineda of the PulteGroup needs to do which of the following before […]
Human Resources Chapter 07 2 Standards reflect The Normal Output Average Worker Operating
Copyright © 2019 Pearson Education, Inc. 48) Identify and explain the three primary standards that may be used in designing performance appraisal standards. Answer: Traits, behaviors, and competencies are often used as PA standards. Traits represent an individual’s predisposition to […]
Sales Chapter 7 1 Farmers Who Feed Their Cattle this Enriched Grain
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 7 Product–Selling Strategies That Add Value 1) Which term refers to the decisions and activities that are intended to create and maintain a certain product […]
Human Resources Chapter 07 1 processes are in place to maximize the productivity of
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 7 Performance Management and Appraisal 1) Which term refers to a goal-oriented process directed toward ensuring that organizational processes are in place to maximize productivity of employees, teams, […]
Sales Chapter 6 1 Most written proposals include all of the following
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 6 Creating Product Solutions 1) Most written proposals include all of the following components EXCEPT a(n): A) overview B) schedule C) objective D) hypothesis E) […]
Human Resources Chapter 06 3 B explanation The Number Applicants Hired From Group
Copyright © 2019 Pearson Education, Inc. 106) Unstructured interviews are often time-consuming and result in obtaining different information from different candidates. Answer: TRUE Explanation: The unstructured interview is often more time consuming than the structured interview and results in obtaining […]
Sales Chapter 5 1 Tanya The sales Representative Assigned Work With Gavin
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 5 Communication Styles: A Key to Adaptive Selling Today 1) “Behavior style” and “social style” are other ways of referring to: A) communication style B) […]
Human Resources Chapter 06 2 They Are More Efficient Way Get That
Copyright © 2019 Pearson Education, Inc. 51) A test validation method that determines whether a test measures certain traits that job analysis finds to be important in performing a job is referred to as ________ validity. A) construct B) content […]
Sales Chapter 4 1 Which Facial Expression Tends Inspire The Most
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 4 Creating Value with a Relationship Strategy 1) How would a CRM system most likely enable a salesperson to facilitate relationship building with numerous customers? […]
Human Resources Chapter 06 1 The purpose of a probationary period is to establish
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 6 Selection 1) The number of qualified applicants recruited for a particular job is the ________. A) application tracking system B) preliminary screening C) applicant pool D) reference […]
Sales Chapter 3 2 This Occurs When False Deceptive Comparisons Distorted claims
Copyright © 2018 Pearson Education, Inc. 39) Which of the following is a fairly easy way for a company to discourage unethical behaviors by its employees? A) Have a zero tolerance policy so anyone suspected of unethical behavior would be […]
Human Resources Chapter 05 3 vocational schools, and self-employed individuals are
Copyright © 2019 Pearson Education, Inc. 101) Google uses competitive games as a means to ________. A) earn advertising revenue B) attract the general public to its search engine C) market its Android operating system D) identify top talent for […]
Sales Chapter 3 1 Which of the following is LEAST likely a characteristic
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 3 Ethics: The Foundation for Partnering Relationships That Create Value 1) Which of the following is LEAST likely a characteristic of a person with a […]
Human Resources Chapter 05 2 D explanation Advertising Communicates The Firms Employment Needs
Copyright © 2019 Pearson Education, Inc. 57) Harold’s Department Stores frequently use contingent workers. What is the most likely reason that the firm uses contingency workers? A) implementing telecommuting B) minimizing specialty training C) having scheduling flexibility D) experiencing exceptional […]
Sales Chapter 2 2 The evolution of strategic selling can most likely be
Copyright © 2018 Pearson Education, Inc. 40) The evolution of strategic selling can most likely be traced to: A) a need to use fewer salespeople to sell more products B) the growing demand for less expensive products C) the need […]
Human Resources Chapter 05 1 True explanation Organizations Need Sure Treat Internal Candidates
Copyright © 2019 Pearson Education, Inc. Human Resource Management, 15e (Martocchio) Chapter 5 Recruitment 1) The process of attracting individuals on a timely basis, in sufficient numbers, and with appropriate qualifications to apply for jobs with an organization is known […]
Sales Chapter 2 1 The development of a personal selling philosophy most
Copyright © 2018 Pearson Education, Inc. Selling Today: Partnering to Create Value, 14e (Manning/Ahearne/Reece) Chapter 2 Evolution of Selling Models That Compliment the Marketing Concept 1) The development of a personal selling philosophy most likely involves: A) a full acceptance […]