Exploring the Hospitality Industry 3rd Edition

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Which of the following is not part of the hospitality umbrella: 1) A) travel B) lodging C) recreation D) trucking Answer: D Explanation: A) B) C) D) 2) Great service: 2) A) can result in repeat business B) happens in all hospitality industry C) is not expected by most guests D) is very simple to achieve Answer: A Explanation: A) B) C) D) 3) The Ritz- Carlton Hotel Company, under the leadership

27) ________ are a set of moral principles and values that people use to answer questions about what is right or wrong. 27) Answer: Ethics Explanation: 28) A housekeeper cleaning a room, a server taking an order or an event planner answering the phone are all examples of a ________. 28) Answer: moment of truth Explanation: 29) The Malcolm Baldrige National Quality Award is the

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) What association is the global organization that regulated almost all international airlines? 1) A) International Air Transportation Association B) World Bank C) United Nations Tourism Development Program D) World Tourism Organization Answer: A Explanation: A) B) C) D) 2) Outbound international tourism can be described as: 2) A) visits to a country by non-residents of that country

29) The largest travel corporation is: 29) A) Aladdin Travel B) Automobile Association of America C) American Express Travel Services D) Thomas Cook Travel Corporation Answer: C Explanation: A) B) C) D) 30) What organization backs the World Tourism Organization? 30) A) United Nations B) Automobile Association of America C) United States D) World Bank Answer: A Explanation: A) B) C) D) SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 31) To prevent the collapse of the passenger rail industry

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Nature tourism is motivated by: 1) A) the ability to participate in geocaching B) infrastructure using natural products C) the desire for an inexpensive vacation D) the desire to visit a National Park or an area with clean air Answer: D Explanation: A) B) C) D) 2) Which characteristic is not typically found in

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Lighting can account for ________ to ________ percent of commercial electricity consumption 1) A) 30; 40 B) 40: 50 C) 20: 30 D) 10; 20 Answer: A Explanation: A) B) C) D) 2) Hotels classified by level of service would include: 2) A) city, resort, airport and freeway B) luxury, all-suite, economy and budget C) full-service, mid-scale, extended stay and

30) Fairmont Hotels and Resorts are leaders in the sustainable lodging movement, also known as: 30) A) conservation lodging B) ethical responsibility C) business Lodging movement D) green lodging Answer: D Explanation: A) B) C) D) 31) Economy or budget hotels became popular by focusing on: 31) A) providing free Wi-fi and other in-room amenities to guests B) selling beds not meals or meetings C) providing free continental breakfasts to guests D) offering on-site laundry service Answer: B Explanation: A) B) C) D) 32) Management

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Room occupancy percentage (ROP) is determined by: 1) A) Total rooms occupied divided by total available rooms B) Total rooms occupied divided by total rooms sold C) Room revenue divided by number of rooms sold D) Room cost divided by room sales Answer: A Explanation: A) B) C) D) 2) A catering event order

35) The concierge association, which promotes high professional and ethical standards, is called: 35) A) Professional Association of Innkeepers International B) Chaine des rotisseurs C) International Concierge Association D) Les Clefs d'Or Answer: D Explanation: A) B) C) D) SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 36) The system that helps hotels to accept, store, and retrieve guest reservations, guest history, requests

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Air-cruise packages made cruising an option for many passengers because the packages: 1) A) were a marketing tool used by travel agents in the 1950's B) were predominantly for Mediterranean cruises C) created savings for passengers and made it easier to reach

37) Middle market cruise ships are stylish and comfortable and each vessel often has its own ________. 37) Answer: personality Explanation: 38) The highest ranking position on a cruise ship, receiving the most perks is the ________. 38) Answer: captain Explanation: 39) The Peninsula and Oriental Steam Navigation Company is recognized as the ________ of cruising. 39) Answer: inventor Explanation: 40) World cruises must be totally ________. 40) Answer: self-sufficient Explanation: 41) Most of the cruise

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Much of the growth in the pizza segment is due to: 1) A) opening new outlets in developing countries B) hiring expensive workers for better quality C) delivery D) focus on developing a theme Answer: C Explanation: A) B) C) D) 2) Groups of restaurants identical in market, concept, design, services, food, and name

33) Good selection of menu items cooked to order from scratch using quality ingredients are characteristics of a ________ restaurant. 33) Answer: fine dining Explanation: 34) ________ allow companies to expand rapidly by using other peoples money. 34) Answer: Franchises Explanation: 35) North America gained much of its culinary legacy from France the two main events responsible for this were the ________ and Thomas Jefferson. 35) Answer: French

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) All products being delivered to a foodservice establishment should have a date stamp and be rotated using what common system: 1) A) last out first in B) first in last out C) last in first out D) first in first out Answer: D Explanation: A) B) C) D) 2) Purchasing, receiving, food preparation, storing and

32) Offering a guest something from the dessert tray, upselling, and table tents are known as ________. 32) Answer: suggestive selling Explanation: 33) A ________ is a trolley like cart with a burner used for cooking foods tableside. 33) Answer: gueridon Explanation: 34) The average guest check is determined by ________. 34) Answer: dividing total sales by total number of guests served Explanation: 35) The document that identifies the proper

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) In-flight foodservice refers to: 1) A) chain restaurant foodservice establishments in airports B) airport kiosks C) food served onboard aircraft D) airport foodservice Answer: C Explanation: A) B) C) D) 2) By improving its image and creating interesting menus, one of the most dynamic segments of the managed services industry is: 2) A) military B) campus and college foodservice C) business

31) In college campus foodservice, the daily rate refers to the amount of: 31) A) number of meal plans offered to students who live on campus B) student and faculty necessary to realize a profit each week, based on the number of weeks in a semester C) food needed to prepare each day D) money required per day from each person/student

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) The two most important qualities to consider when choosing an appropriate wine to pair with a dish are: 1) A) color and flavor B) price and country of origin C) richness and price D) richness and lightness Answer: D Explanation: A) B) C) D) 2) Beer is made up mostly of: 2) A) water B) barley C) malt D) hops Answer: A Explanation: A) B) C) D) 3) Legislation that governs the sale

31) In the United States, premium wines are named after the: 31) A) grape variety B) estate owner C) vineyard D) viticultural area where grown Answer: A Explanation: A) B) C) D) 32) Still wines are those that: 32) A) have no carbonation B) contain a high amount of tannin's C) have added carbon dioxide D) are aging in bottles Answer: A Explanation: A) B) C) D) 33) Cocktails are usually: 33) A) made with three or more spirits B) served shaken, not stirred. C) made by mixing two or more ingredients (at least

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) When joining a country club, a potential member may be required to pay ________ fee which may be refundable when the member resigns. 1) A) a founders fee B) a monthly fee C) a member fee D) an initiation fee Answer: D Explanation: A) B) C) D) 2) Places where members gather for social, recreational,

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Which of the following is NOT a Disney theme park? 1) A) Epcot B) Magic Kingdom C) Animal Kingdom D) Wild Kingdom Answer: D Explanation: A) B) C) D) 2) Walt Disney World, in Florida, is composed of how many major theme parks? 2) A) 4 B) 5 C) 6 D) 2 Answer: A Explanation: A) B) C) D) 3) Which company originally opened its theme park for employees to relax and

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) The typical gaming guest exhibits all of the characteristics except: 1) A) high level of income B) often younger C) tend to be white collar employees D) high school education Answer: D Explanation: A) B) C) D) 2) The fastest growing sector of casino gaming in the U.S. can be found: 2) A) in California B) in Las Vegas C) on

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) A FAM trip is designed to: 1) A) for spouses attending a conference who have free time during meetings B) familiarize a meeting planner with the site prior to booking an event C) reward meeting planners for their business D) provide a relaxing time for

30) A large meeting that includes some type of exposition or trade show would be a: 30) A) convention B) clinic C) exposition D) symposium Answer: A Explanation: A) B) C) D) SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 31) ________ are non-profit organizations that represent an urban area that tries to solicit business or pleasure seeking visitors. 31) Answer: Convention and Visitors Bureau

Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) The process of reaching an agreement on the terms and conditions that will govern an event or relationship between a client and vendor is known as: 1) A) communication B) delegation C) negotiation D) budgeting Answer: C Explanation: A) B) C) D) 2) As an event planner which of the following is not an important

34) The ________ stage of event planning should take place during each of the stages of the even planning process and is a final step that can measure the success of the event in meeting the goals and objectives. 34) Answer: evaluation Explanation: 35) ________ are the most popular site for holding special events. 35) Answer: Hotels/Resorts Explanation: MATCHING. Choose the item in column