30)
Fairmont Hotels and Resorts are leaders in the sustainable lodging movement, also known as:
30)
A)
conservation lodging
B)
ethical responsibility
C)
business Lodging movement
D)
green lodging
Answer:
D
A)
B)
C)
D)
31)
Economy or budget hotels became popular by focusing on:
31)
A)
providing free Wi–fi and other in–room amenities to guests
B)
selling beds not meals or meetings
C)
providing free continental breakfasts to guests
D)
offering on–site laundry service
Answer:
B
A)
B)
C)
D)
32)
Management contracts became popular in the 1970’s because:
32)
A)
up front fees were larger compared to franchises
B)
little or no up front financing or equity was required
C)
ownership reverted to insurance companies
D)
maintaining quality standards became difficult
Answer:
B
A)
B)
C)
D)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
33)
The Greenbriar, Homestead, and Banff Springs Hotels provide picturesque views, excellent
service and a variety of on–premise activities. They are known as ________ hotels.
33)
Answer:
resort
34)
Marriott builds a hotel and sells it to an investment firm for a generous profit. Marriott
then runs the hotel for a set number of years and receives a fee for this service. This type of
ownership is known as a ________.
34)
Answer:
management contract
35)
________ and ________ are two companies that rate hospitality companies for quality.
35)
Answer:
AAA or American Automobile Association and Mobile Travel Guide
7
36)
________ are lodging facilities where the owner lives on premises or nearby and provides
memorable, attractive accommodations and breakfast.
36)
Answer:
B&Bs or Bed and Breakfasts
37)
The ________ hotel industry is beginning to reshape the U.S. economy as a significant
segment of the entertainment industry.
37)
Answer:
casino
38)
________ differ from typical hotel properties because they offer the guest more space in the
form of a lounge or kitchenette area.
38)
Answer:
All–suite extended stay hotels
39)
The convenience of parking right outside the room is representative of ________ .
39)
Answer:
Freeway hotel or Motel
40)
________ hotels provide facilities to meet the needs of groups attending large meetings and
expositions.
40)
Answer:
Convention
41)
As one of the fastest growing segments of the industry, ________ offers consumers the
opportunity to purchase a fully furnished accommodation in a variety of forms like weekly
intervals or on a point based system.
41)
Answer:
vacation ownership or time–share
42)
________ is a concept that allows a company to expand more rapidly by using other
peoples money.
42)
Answer:
Franchising
43)
One of the more unusual hotels in the world is the ________ hotel where guests have a
space of 7 feet by 7 feet including the bed and television.
43)
Answer:
capsule
44)
Trading publicly and distributing about 95% of net income to shareholders, this type of
ownership allows investors ease in getting in or out of the purchase rather easily: ________.
44)
Answer:
REIT or Real Estate Investment Trust
45)
Hotels that provide residences as well as rooms for guests to book are known as ________.
45)
Answer:
mixed use development
8
46)
________ tourism has become one of the fastest growing segments of the lodging industry.
46)
Answer:
Sustainable
47)
________ properties represent 15 percent of total hotel rooms and have experienced
tremendous growth.
47)
Answer:
Economy
MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with its definition
48)
City center hotels
Answer:
G
49)
Franchisee
Answer:
F
50)
Convention hotels
Answer:
B
51)
Motel
Answer:
C
52)
Franchising
Answer:
D
53)
Intercontinental Hotel Corporation
Answer:
H
54)
REIT
Answer:
J
55)
Franchisor
Answer:
E
56)
Management Contracts
Answer:
A
57)
Bed and Breakfast
Answer:
I
A)
Popular among hotel corporations because
little or no up front financing or equity is
involved
B)
Usually exceed 500 rooms, have many
banquet areas, and a high percentage of
double occupancy rooms
C)
Motor hotel located near freeway off
ramps
D)
Allows a company to expand more rapidly
by using other peoples money
E)
A company that grants certain rights, like
using its trademark, for a fee to expand its
business
F)
An investor that may lack specific
expertise and recognition but can assist in
financial backing
G)
Popular with business and leisure
travelers. Offer a range of
accommodations and services with a
signature restaurant
H)
The largest lodging enterprise in the world
I)
A concept that began in Europe and
started as overnight lodging in a private
home
J)
Are liked by investors because they do not
pay corporate taxes, distribute most net
income to shareholders, and trade as stock
48)
49)
50)
51)
52)
53)
54)
55)
56)
57)
9
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
58)
You are researching your next vacation and considering what hotels to use. Explain why you would choose a
hotel with a 5–diamond rating over a hotel with only 3–diamonds. Discuss the level of amenities, service and
opportunities for quality food.
Answer:
see the Diamond Rating system on page 80.
59)
Describe the benefits and potential drawbacks of vacation ownership
Answer:
Owners have the ability to enjoy a resort year after year
One time purchase price and payment of annual maintenance fees
Save on escalating costs
Locked in to the same time each year
Swapping can be difficult
60)
List and provide examples of the three ways in which hotels are classified.
Answer:
By location–city center, resort, airport, freeway
By price–luxury, all suite, up–scale, economy, budget
By level of service–luxury, full service, mid–scale, extended stay, limited stay, economy
By guest type–convention, leisure, business, extended stay, condotel, vacation, ownership, family
By type of servicespa, family, resort, couples, casino, bed and breakfast
61)
List and describe two unusual hotels found in the world.
Answer:
Treetops in Kenya– located in a wild animal park in the treetops
Ice Hotel in Lapland features 100 frozen rooms
Great Barrier Reef Hotel features underwater views in Australia
Capsule Hotel in Japan where rooms are 7 feet by 7 feet in size
62)
International tourism is increasing at a fast pace. Examine how a developing country would choose to build a
hotel specifically to attract tourism. Discuss classifications of hotels and how this hotel would draw tourism.
Answer:
The country might choose a hotel based on the needs of the predominate traveler and their country of
origin. Examining traveler demographics may pinpoint the classification by location, price, and
amenities.
63)
Explain the importance of sustainable lodging and list two steps a hotel can take to decrease their
environmental impact.
Answer:
Sustainable lodging is important to reducing the environmental impact on the local area. Steps can be
taken to reduce use of electricity or water by implementing low flow shower heads, special lighting, etc.
64)
In exploring the possibility of becoming a franchisee, list and describe five potential benefits?
Answer:
set of plans and specifications
national advertising
centralized reservation system
volume discounts for purchasing
listing in franchisor directory
low fee % charged by credit card companies
10
Answer Key
Testname: C4
1)
A
2)
C
3)
A
4)
D
5)
D
6)
A
7)
B
8)
C
9)
D
10)
B
11)
B
12)
B
13)
A
14)
B
15)
B
16)
D
17)
A
18)
D
19)
D
20)
B
21)
B
22)
B
23)
B
24)
B
25)
D
26)
C
27)
C
28)
B
29)
B
30)
D
31)
B
32)
B
33)
resort
34)
management contract
35)
AAA or American Automobile Association and Mobile Travel Guide
36)
B&Bs or Bed and Breakfasts
37)
casino
38)
All–suite extended stay hotels
39)
Freeway hotel or Motel
40)
Convention
41)
vacation ownership or time–share
42)
Franchising
43)
capsule
44)
REIT or Real Estate Investment Trust
45)
mixed use development
46)
Sustainable
47)
Economy
48)
G
49)
F
50)
B
Answer Key
Testname: C4
51)
C
52)
D
53)
H
54)
J
55)
E
56)
A
57)
I
58)
see the Diamond Rating system on page 80.
59)
Owners have the ability to enjoy a resort year after year
One time purchase price and payment of annual maintenance fees
Save on escalating costs
Locked in to the same time each year
Swapping can be difficult
60)
By location–city center, resort, airport, freeway
By price–luxury, all suite, up–scale, economy, budget
By level of service–luxury, full service, mid–scale, extended stay, limited stay, economy
By guest type–convention, leisure, business, extended stay, condotel, vacation, ownership, family
By type of servicespa, family, resort, couples, casino, bed and breakfast
61)
Treetops in Kenya– located in a wild animal park in the treetops
Ice Hotel in Lapland features 100 frozen rooms
Great Barrier Reef Hotel features underwater views in Australia
Capsule Hotel in Japan where rooms are 7 feet by 7 feet in size
62)
The country might choose a hotel based on the needs of the predominate traveler and their country of origin.
Examining traveler demographics may pinpoint the classification by location, price, and amenities.
63)
Sustainable lodging is important to reducing the environmental impact on the local area. Steps can be taken to reduce
use of electricity or water by implementing low flow shower heads, special lighting, etc.
64)
set of plans and specifications
national advertising
centralized reservation system
volume discounts for purchasing
listing in franchisor directory
low fee % charged by credit card companies