37)
Middle market cruise ships are stylish and comfortable and each vessel often has its own
________.
37)
Answer:
personality
Explanation:
38)
The highest ranking position on a cruise ship, receiving the most perks is the ________.
38)
Answer:
captain
Explanation:
39)
The Peninsula and Oriental Steam Navigation Company is recognized as the ________ of
cruising.
39)
Answer:
inventor
Explanation:
40)
World cruises must be totally ________.
40)
Answer:
self–sufficient
Explanation:
41)
Most of the cruise market is for trips of ________ days or less.
41)
Answer:
eight
Explanation:
42)
________ are the most popular and include sailing the Caribbean and Mediterranean.
42)
Answer:
Regional cruises
Explanation:
43)
A cruise passengers accommodation is called the ________.
43)
Answer:
cabin
Explanation:
8
MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with its definition
44)
To go aboard a vessel or aircraft as at
the start of a journey
Answer:
A
45)
The third largest cruise line in the
industry
Answer:
J
46)
The position responsible for food
costs, overall quality of food and
beverage
Answer:
E
47)
Company associated with the
invention of cruising
Answer:
I
48)
The supervisor of housekeeping,
cleaning supplies, cabin services, room
services, bell services and passenger
luggage
Answer:
D
49)
The position responsible for
administration, cruise staff,
entertainment, food and beverage,
dining room and housekeeping
Answer:
G
50)
A customary measure of a ships size
Answer:
F
51)
The position in charge of all on–board
entertainment and activities
Answer:
H
52)
A term that implies sailing across an
ocean
Answer:
B
53)
The name given to a passengers room
Answer:
C
A)
Embarkation
B)
Crossing
C)
Cabin
D)
Chief Steward
E)
Food and Beverage Director
F)
Tonnage
G)
Hotel Manager
H)
Cruise Director
I)
The Peninsula and Oriental Steam
Navigation Company
J)
Star Cruises
44)
45)
46)
47)
48)
49)
50)
51)
52)
53)
9
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
54)
List three reasons why most cruise ships sail under foreign flags.
Answer:
U.S. labor costs for ships, officers, crew, and the competitive maritime unions
U.S. ships are not permitted to operate casino–type gambling
Many foreign shipyards are government subsidized to keep workers employed allowing for lower
construction costs
55)
Identify the various markets and types of cruise passenger. List and briefly describe each segment.
Answer:
The typical cruise passenger is about 48 years old, married, no children, with an annual income greater
than $80,000
Mass market consists of people with incomes from $30,000 to $60,000 and an average cost per day
between $100 and $300.
Middle market includes people with incomes from $60,000 to $80,000 and an average cost per person
between $250 and $500 per day.
The luxury market consists of people with incomes higher than $80,000 and they see an average cost per
day more than $500.
56)
List five trends in the cruise industry.
Answer:
A rapid expansion in number of ships
Cruise lines will continue to create new accommodations and entertainment to distinguish themselves
An increase in the number of North American ports
An increase in itineraries offered through North American ports
An increase in the number of refurbished ships to add capacity
Expanding passenger base
Development of the different types of cruises offered
Growth in the number of job opportunities
57)
List the top three cruise line companies and briefly describe the types of customers they appeal to.
Answer:
Carnival–the most successful financially targeting adults between the ages of 25–54. Provide lots of
entertainment and gambling. Smaller cabins to accommodate greater public areas.
Royal Caribbean–target market of ages 35 plus with a relatively high income, welcome families
Norwegian–(Star Cruises) freestyle cruising, dress as you wish and eat when and where you want, more
casual
58)
Describe the hierarchy of a ship’s crew. List six management positions and give a brief description of their
duties.
Answer:
Captain is the highest ranking position and makes most executive decisions
Hotel Manager is in charge of all hotel operations; administration, staff, entertainment, food and
beverage, housekeeping.
Food and Beverage Manager is responsible for all the food and beverages served ship–wide.
Chief Purser is virtually the second in command on the ship supervising all departments except deck and
engine.
Cruise Director is in charge of all entertainment.
The Chief Steward is the equivalent of the Director of Housekeeping in a hotel.
10
59)
Visit the Cruise Lines International Association (http://www.cruising.org). Describe five services provided by
this association.
Answer:
Cruise news
Planning cruises
List of cruise lines/ships
Cruise industry news
Association news
Research
Travel agent services
60)
Discuss a brief history of cruising. When did it start? What companies were involved? Where did the ships
travel?
Answer:
Cruising got its start around 1844 when the P&O Steam Navigation Company sailed around the
Mediterranean with novelist Makepeace Thackeray.
61)
List and briefly describe five types of cruises.
Answer:
Regional–most popular usually cruising to the Caribbean or Mediterranean, offered by most cruise line
companies.
Coastal–smaller ships that sail closer to land seeking out areas not accessible to larger ships. Passengers
get the opportunity to disembark to visit more ports and experience the culture
River–friendly atmosphere with the feeling of a small hotel.
Barges–smaller vessels cruising inland waterways and canals. Offer personal and informal atmosphere
Steam Boating–unique to the U.S. sailing the Mississippi River and other major rivers mostly in
America’s Heartland.
Expeditions and Natural–cruise to exotic and exciting places. Passengers play an active part in every
aspect of the trip, exploring and studying rather than ritzy entertainment-like ecotourism
Adventure–cruise areas like Alaska, Amazon, Antarctica, Greenland, Galapagos-like ecotoruism
Sail Cruises–traveling under sail being propelled by the wind-being one with nature, little to no structure
World Cruises–very expensive lasting three to six months. Luxury accommodations . Mostly very
wealthy retired passengers
62)
List four shore excursions a passenger might enjoy.
Answer:
Snorkeling
Scuba diving
Swimming with dolphins
Tubing and rafting
Tours
Canoeing
Hiking/Climbing
Nature walks
Shopping
Sightseeing
63)
Describe three things cruisers can do to help create a more sustainable experience.
Answer:
Conserve–take shorter showers, use less towels, eat in moderation
In port — travel by foot, support local cultures
Look into alternatives — try sailing, look into smaller cruises, cruise only with members of the Cruise
Lines International Association
11
Answer Key
Testname: C6
1)
C
2)
A
3)
B
4)
D
5)
C
6)
A
7)
D
8)
A
9)
D
10)
B
11)
B
12)
C
13)
D
14)
D
15)
C
16)
A
17)
C
18)
A
19)
D
20)
A
21)
C
22)
C
23)
D
24)
B
25)
A
26)
C
27)
A
28)
B
29)
D
30)
B
31)
A
32)
D
33)
A
34)
growth
35)
beverage service
36)
Expedition / Nature
37)
personality
38)
captain
39)
inventor
40)
self–sufficient
41)
eight
42)
Regional cruises
43)
cabin
44)
A
45)
J
46)
E
47)
I
48)
D
49)
G
50)
F
Answer Key
Testname: C6
51)
H
52)
B
53)
C
54)
U.S. labor costs for ships, officers, crew, and the competitive maritime unions
U.S. ships are not permitted to operate casino–type gambling
Many foreign shipyards are government subsidized to keep workers employed allowing for lower construction costs
55)
The typical cruise passenger is about 48 years old, married, no children, with an annual income greater than $80,000
Mass market consists of people with incomes from $30,000 to $60,000 and an average cost per day between $100 and
$300.
Middle market includes people with incomes from $60,000 to $80,000 and an average cost per person between $250
and $500 per day.
The luxury market consists of people with incomes higher than $80,000 and they see an average cost per day more than
$500.
56)
A rapid expansion in number of ships
Cruise lines will continue to create new accommodations and entertainment to distinguish themselves
An increase in the number of North American ports
An increase in itineraries offered through North American ports
An increase in the number of refurbished ships to add capacity
Expanding passenger base
Development of the different types of cruises offered
Growth in the number of job opportunities
57)
Carnival–the most successful financially targeting adults between the ages of 25–54. Provide lots of entertainment and
gambling. Smaller cabins to accommodate greater public areas.
Royal Caribbean–target market of ages 35 plus with a relatively high income, welcome families
Norwegian–(Star Cruises) freestyle cruising, dress as you wish and eat when and where you want, more casual
58)
Captain is the highest ranking position and makes most executive decisions
Hotel Manager is in charge of all hotel operations; administration, staff, entertainment, food and beverage,
housekeeping.
Food and Beverage Manager is responsible for all the food and beverages served ship–wide.
Chief Purser is virtually the second in command on the ship supervising all departments except deck and engine.
Cruise Director is in charge of all entertainment.
The Chief Steward is the equivalent of the Director of Housekeeping in a hotel.
59)
Cruise news
Planning cruises
List of cruise lines/ships
Cruise industry news
Association news
Research
Travel agent services
60)
Cruising got its start around 1844 when the P&O Steam Navigation Company sailed around the Mediterranean with
novelist Makepeace Thackeray.
Answer Key
Testname: C6
61)
Regional–most popular usually cruising to the Caribbean or Mediterranean, offered by most cruise line companies.
Coastal–smaller ships that sail closer to land seeking out areas not accessible to larger ships. Passengers get the
opportunity to disembark to visit more ports and experience the culture
River–friendly atmosphere with the feeling of a small hotel.
Barges–smaller vessels cruising inland waterways and canals. Offer personal and informal atmosphere
Steam Boating–unique to the U.S. sailing the Mississippi River and other major rivers mostly in America’s Heartland.
Expeditions and Natural–cruise to exotic and exciting places. Passengers play an active part in every aspect of the trip,
exploring and studying rather than ritzy entertainment-like ecotourism
Adventure–cruise areas like Alaska, Amazon, Antarctica, Greenland, Galapagos-like ecotoruism
Sail Cruises–traveling under sail being propelled by the wind-being one with nature, little to no structure
World Cruises–very expensive lasting three to six months. Luxury accommodations . Mostly very wealthy retired
passengers
62)
Snorkeling
Scuba diving
Swimming with dolphins
Tubing and rafting
Tours
Canoeing
Hiking/Climbing
Nature walks
Shopping
Sightseeing
63)
Conserve–take shorter showers, use less towels, eat in moderation
In port — travel by foot, support local cultures
Look into alternatives — try sailing, look into smaller cruises, cruise only with members of the Cruise Lines
International Association