Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
Air–cruise packages made cruising an option for many passengers because the packages:
1)
A)
were a marketing tool used by travel agents in the 1950’s
B)
were predominantly for Mediterranean cruises
C)
created savings for passengers and made it easier to reach the coast
D)
did not do well due to the high prices of airline tickets
Answer:
C
A)
B)
C)
D)
2)
Currently, the largest cruise line in the industry is:
2)
A)
Carnival
B)
Norwegian
C)
Royal Caribbean
D)
Crystal
Answer:
A
A)
B)
C)
D)
3)
Steamboat cruises:
3)
A)
provide a friendly and international atmosphere
B)
provide a unique American experience, providing a chance to see America’s heartland
C)
only cruise during the warm months of April–October
D)
designed for passengers who want to explore exotic locations such as the Amazon
Answer:
B
A)
B)
C)
D)
4)
Carnival Cruise Lines are the most financially successful netting about ________ percent of sales.
4)
A)
10
B)
25
C)
15
D)
20
Answer:
D
A)
B)
C)
D)
1
5)
The company credited with inventing cruising is:
5)
A)
White Star
B)
Cunard
C)
Peninsula and Oriental Steam Navigation Company
D)
British Cruise Line, Incorporated
Answer:
C
A)
B)
C)
D)
6)
The second largest cruise line in the industry is Royal Caribbean which operates two brands, Royal
Caribbean International and ________.
6)
A)
Celebrity Cruises
B)
Star Cruises
C)
Disney Cruises
D)
Princess Cruises
Answer:
A
A)
B)
C)
D)
7)
The first American cruise ship to set sail from New York City in 1867, was named:
7)
A)
Manhattan
B)
Olympic
C)
Queen Mary
D)
Quaker City
Answer:
D
A)
B)
C)
D)
8)
The position responsible for regulating and accounting for all cleaning supplies, equipment used,
cabin services and more is the:
8)
A)
chief steward
B)
cruise director
C)
hotel manager
D)
purser
Answer:
A
A)
B)
C)
D)
9)
One of the most well–known adventure cruisers is:
9)
A)
Abercrombie and Fitch
B)
Alaskan Outfitters
C)
South Pacific Line
D)
Abercrombie and Kent
Answer:
D
A)
B)
C)
D)
2
10)
Regional cruises are considered:
10)
A)
friendly with an international atmosphere
B)
the most popular, often specializing in one area such as the Caribbean
C)
to be what cruising is all about, traveling under white sails and being one with nature
D)
having the feel of a small hotel
Answer:
B
A)
B)
C)
D)
11)
Luxury ships delineate themselves from mass market ships by having a crew to passenger ratio of:
11)
A)
1 crew member to every 3 .5 guests
B)
1 crew member to every 1.5 guests
C)
1 crew member to every 10 guests
D)
1 crew member to every 5 guests
Answer:
B
A)
B)
C)
D)
12)
“Aloha” is literally translated into all of the following meanings except:
12)
A)
I love you
B)
Good–bye
C)
I’m hungry!
D)
Hello
Answer:
C
A)
B)
C)
D)
13)
The average cruise lasts how long?
13)
A)
about 8 days
B)
4 to 6 days
C)
10 days
D)
7 days or less
Answer:
D
A)
B)
C)
D)
14)
The position on a cruise ship responsible for administration, cruise staff, entertainment, food and
beverage and housekeeping is the:
14)
A)
cruise director
B)
captain
C)
purser
D)
hotel manager
Answer:
D
A)
B)
C)
D)
3
15)
Barge cruises:
15)
A)
Offer passengers a chance to see river locations and a country’s heartland
B)
Have the feel of a small hotel
C)
Cruise inland waterways and canals and offer close knit and personal atmospheres
D)
Are the most popular and specialize in one area such as American canals
Answer:
C
A)
B)
C)
D)
16)
In cruising, the term “crossing” implies:
16)
A)
a cruise that sails across an ocean one way or round trip
B)
a cruise that visits the same port of call twice
C)
a cruise that visits multiple destinations
D)
the point where two ships meet and cross paths during a cruise
Answer:
A
A)
B)
C)
D)
17)
One of the most popular cruise destinations in the world is:
17)
A)
The Baltic
B)
The Great Barrier Reef
C)
The Caribbean
D)
Alaska
Answer:
C
A)
B)
C)
D)
18)
A perpetual cruiser is one who spends ________ months aboard different cruise ships each year.
18)
A)
three to five
B)
eight to ten
C)
two to three
D)
six to eight
Answer:
A
A)
B)
C)
D)
19)
One way cruise lines are becoming more sustainable is build ships that use:
19)
A)
solar power
B)
nuclear power
C)
oil instead of coal
D)
hydrogen power
Answer:
D
A)
B)
C)
D)
4
20)
The mass market segment of the cruise industry generally consists of:
20)
A)
people with income in the $30k – $60k range
B)
discount travelers
C)
people with income in the $60k – $80k range
D)
people with incomes greater than $80k
Answer:
A
A)
B)
C)
D)
21)
The position on a cruise ship responsible for supervising all departments on board except for the
deck and engine is the:
21)
A)
chief steward
B)
captain
C)
purser
D)
hotel manager
Answer:
C
A)
B)
C)
D)
22)
A world cruise:
22)
A)
is geared towards families with small children
B)
is inexpensive, sometimes costing less than $100 per day
C)
the ultimate chance to see the world in style
D)
usually offered only once per year
Answer:
C
A)
B)
C)
D)
23)
For sunlight and temperature purposes, Alaskan cruises are only offered:
23)
A)
in the fall
B)
in the winter
C)
in the spring
D)
in the summer
Answer:
D
A)
B)
C)
D)
24)
The highest ranking position on a cruise ship is the:
24)
A)
food and beverage director
B)
captain
C)
cruise director
D)
hotel manager
Answer:
B
A)
B)
C)
D)
5
25)
The luxury segment of the cruise industry caterers to travelers who earn:
25)
A)
over $80k per year
B)
$30k – $60k per year
C)
$60k – $80k per year
D)
$25 – $35k per year
Answer:
A
A)
B)
C)
D)
26)
River cruises are found throughout the world and European river cruises are known for their:
26)
A)
close knit environment
B)
providing an opportunity to experience the local culture and cuisine
C)
friendly and international atmosphere
D)
providing a chance to explore hard to reach areas
Answer:
C
A)
B)
C)
D)
27)
The middle market segment of the cruise industry has an average cost per person of:
27)
A)
$250 to $500 per day
B)
$300 to $400 per day
C)
$100 to $300 per day
D)
More than $500 per day
Answer:
A
A)
B)
C)
D)
28)
The White Star Line built ships that were quiet, stable and luxurious. The Titanic was one of these
ships, which were the other two built by White Star in the early 1900s?
28)
A)
Lusitania and Athena
B)
Olympic and Britannic
C)
Quaker City and Orient
D)
Queen Mary and Queen Elizabeth
Answer:
B
A)
B)
C)
D)
29)
Coastal cruises provide passengers with an opportunity to:
29)
A)
explore hard to reach areas
B)
establish a close knit environment with their fellow travelers
C)
experience a unique American tradition
D)
visit local ports and experience the local culture and cuisine
Answer:
D
A)
B)
C)
D)
6
30)
For most cruise lines, the largest source of income comes from:
30)
A)
beverage service
B)
fares
C)
casino
D)
food service
Answer:
B
A)
B)
C)
D)
31)
The position responsible for creating, coordinating and implementing all daily activities is the:
31)
A)
hotel manager
B)
cruise director
C)
purser
D)
chief steward
Answer:
A
A)
B)
C)
D)
32)
Until the 1830’s, which of the following was not a principal reason for traveling by water?
32)
A)
Trade
B)
Immigration
C)
War
D)
Pleasure
Answer:
D
A)
B)
C)
D)
33)
The average cruise passenger is:
33)
A)
about 46 years old and married
B)
single and traveling solo
C)
retired
D)
traveling with an average of 2 children
Answer:
A
A)
B)
C)
D)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
34)
The cruise industry has experienced a steady ________ over the past 10 years.
34)
Answer:
growth
35)
The largest source of income for a cruise ship other than the fare itself is ________.
35)
Answer:
beverage service
36)
________ cruises take passengers to exotic and exciting places where they become active in
every aspect of the trip, exploring and studying nature.
36)
Answer:
Expedition / Nature
7