Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
When joining a country club, a potential member may be required to pay ________ fee which may
be refundable when the member resigns.
1)
A)
a founders fee
B)
a monthly fee
C)
a member fee
D)
an initiation fee
Answer:
D
A)
B)
C)
D)
2)
Places where members gather for social, recreational, professional or fraternal reasons are called:
2)
A)
conference centers
B)
nightclubs
C)
meeting rooms
D)
private clubs
Answer:
D
A)
B)
C)
D)
3)
The oldest social club in America is thought to be:
3)
A)
the Friars Club
B)
St. Andrews Golf Club
C)
the Lawyers Club in New York City
D)
the Fish House in Philadelphia
Answer:
D
A)
B)
C)
D)
4)
All of the following are basic sustainable golf course practices except:
4)
A)
recycling
B)
holding departments accountable for energy usage
C)
reducing energy use, especially during peak times
D)
installing high wattage lighting on the driving range
Answer:
D
A)
B)
C)
D)
5)
The Royal and Ancient Golf Club of St. Andrews, Scotland, founded in 1758 is recognized as the:
5)
A)
first business club
B)
first fraternal club
C)
first golf club
D)
first city club
Answer:
C
A)
B)
C)
D)
1
6)
Founded in 1957, Dallas based ClubCorp is the world leader in delivering:
6)
A)
city club golf memberships
B)
high quality meals in fraternal clubs
C)
athletic club meal plans
D)
premier golf, private club, and resort experiences
Answer:
D
A)
B)
C)
D)
7)
A club house, golf course, banquet facilities, swimming pool, bars and restaurants are characteristic
of which type of club?
7)
A)
City club
B)
Professional club
C)
Country club
D)
Fraternal club
Answer:
C
A)
B)
C)
D)
8)
The core competencies of the general manager of a club include all of the following except:
8)
A)
mastering the skills of asset management
B)
maintaining membership in the local chamber of commerce
C)
proficient in club operations and management
D)
preserving and fostering the culture of the club
Answer:
B
A)
B)
C)
D)
9)
The treasurer of the club is responsible for:
9)
A)
recording minutes of meetings and taking care of club related correspondence
B)
providing advice on financial matters, preparing budgets and control systems
C)
setting menu prices for catering and banquet menus
D)
leading meetings and creating agendas for the meetings
Answer:
B
A)
B)
C)
D)
10)
Clubs that operate on a for profit based are known as:
10)
A)
proprietary clubs
B)
non–commercial clubs
C)
profit clubs
D)
fraternal clubs
Answer:
A
A)
B)
C)
D)
2
11)
The club member or official who is the leader in policy making is the:
11)
A)
Club President
B)
Club Secretary
C)
Director of food and beverage
D)
Chief Financial Officer
Answer:
A
A)
B)
C)
D)
12)
The type of club that is predominantly business oriented is a:
12)
A)
social club
B)
military club
C)
city club
D)
professional club
Answer:
C
A)
B)
C)
D)
13)
One purpose of the Club Manager’s Association of America is to:
13)
A)
develop golf courses and clubs in north America
B)
provide guidance to potential members
C)
develop clubs in city locations in the United States
D)
advance club management through professional development
Answer:
D
A)
B)
C)
D)
14)
Clubs that are owned by corporations or individuals are::
14)
A)
university
B)
proprietary
C)
fraternal
D)
military
Answer:
B
A)
B)
C)
D)
15)
The main difference between club management and hotel management is:
15)
A)
the salary and wages are greater in hotels
B)
club guest pay dues and they can demand special treatment
C)
the working conditions are better in a club atmosphere
D)
the emotional attachment of the club guests is much stronger than that of hotel guests and
club guests feel as if they are part owners
Answer:
D
A)
B)
C)
D)
3
16)
With country clubs, the type of membership that enables members to use all the facilities all the
time is a:
16)
A)
social membership
B)
monthly membership
C)
full membership
D)
entitlement membership
Answer:
C
A)
B)
C)
D)
17)
A new feature being offered in some athletic clubs is:
17)
A)
a rooftop tennis court
B)
an Executive workout
C)
a juice bar
D)
racketball courts
Answer:
B
A)
B)
C)
D)
18)
The internal management structure of a club is governed by the:
18)
A)
Grounds Committee
B)
Ways and Means committee
C)
Articles of Incorporation and By–laws
D)
Social Committee
Answer:
C
A)
B)
C)
D)
19)
The secretary of the club is responsible for:
19)
A)
leading meetings and creating agendas for the meetings
B)
providing advice on financial matters, preparing budgets and control systems
C)
recording minutes of meetings and taking care of club related correspondence
D)
setting menu prices for catering and banquet menus
Answer:
C
A)
B)
C)
D)
20)
Fraternal clubs include:
20)
A)
facilities for non–commissioned officers and enlisted officers
B)
tennis courts, running tracks, and restaurants
C)
Veterans of Foreign Wars, Elks, and Shriners
D)
university clubs
Answer:
C
A)
B)
C)
D)
4
21)
The Golf Course Superintendent is responsible for all of the following except:
21)
A)
any additional items specifically related to the golf course, equipment and golf staff
B)
food service at the greens and fairways
C)
maintaining the greens and fairways
D)
working with the greens committee and golf committee to ensure club goals are met
Answer:
B
A)
B)
C)
D)
22)
With regards to country clubs, the type of membership that allows members to use all of the
facilities except the golf course is:
22)
A)
a social membership
B)
a monthly membership
C)
an annual membership
D)
a full membership
Answer:
A
A)
B)
C)
D)
23)
An example of a professional club would be:
23)
A)
The Moose Lodge
B)
the Pebble Beach Golf Club
C)
the National Press Club
D)
the U.S. Open Tennis Club
Answer:
C
A)
B)
C)
D)
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.
24)
Veteran’s of Foreign Wars, Elks, Shriners are all organizations considered ________
24)
Answer:
fraternal clubs
25)
________ give local residents the opportunity to work out, swim, play squash, etc.
25)
Answer:
Athletic clubs
26)
The ________ lists basic sustainable practices for club management.
26)
Answer:
Environmental Institute for Golf or EIFG
27)
Clubs that are predominantly business oriented are known as ________ clubs.
27)
Answer:
city
5
28)
The ________ is the professional organization to which many club managers belong. The
purpose of this organization is to provide professional development through education.
28)
Answer:
Club Managers Association of America or CMAA
29)
________ clubs are for people with the same work background.
29)
Answer:
Professional
30)
Country clubs usually have two types of membership. ________ enables members to use
all of the facilities all of the time.
30)
Answer:
full membership
31)
Some country clubs charge a fee of as much as $250,000 for the ________.
31)
Answer:
initiation fee
32)
The golf ________ is responsible for handling all tournaments, fundraisers and golf
employees.
32)
Answer:
professional
33)
The ________ is the key to the quality and condition of the golf course.
33)
Answer:
golf course superintendent
6
MATCHING. Choose the item in column 2 that best matches each item in column 1.
Match the term with its definition
34)
Initiation fee
Answer:
D
35)
Athletic clubs
Answer:
I
36)
Private clubs
Answer:
C
37)
Monthly dues
Answer:
A
38)
Fraternal clubs
Answer:
G
39)
Social clubs
Answer:
H
40)
Professional clubs
Answer:
F
41)
Proprietary clubs
Answer:
J
42)
University clubs
Answer:
B
43)
City clubs
Answer:
E
A)
Regular fees charged to members for use
of some or all of a clubs facilities and
programs
B)
Private clubs for alumni or alumnae
usually located in high rent districts
C)
Places where members gather for social,
recreational, professional, or fraternal
reasons
D)
A one time set fee for entry to a club as a
member; may be refunded at conclusion of
membership
E)
Predominantly business oriented clubs
catering to the wants and needs of its
members
F)
People in the same profession like the
National Press Club, Lawyers Club or
Friars Club
G)
Include special organizations like the
Veterans of foreign Wars, Elks and
Shriners whose purpose is to foster
camaraderie and assist charitable causes
H)
Members have similar socioeconomic
backgrounds and are usually in different
professions
I)
Give city workers and residents an
opportunity to work out and or socialize
J)
Operate for profit
34)
35)
36)
37)
38)
39)
40)
41)
42)
43)
ESSAY. Write your answer in the space provided or on a separate sheet of paper.
44)
List and define the duties of the key management staff of a club.
Answer:
The Board of Directors is usually made up of members with the authority to run the club. The general
manager runs the day–to–day operations and reports to the board. The food and beverage manager
reports to the GM and is responsible for all F&B on the property including catering and golf course
concessions. The golf course superintendent is responsible for the golf course and its success. The Golf
Professional handles tournaments and fundraisers and manages the caddies, driving ranges, and golf
lessons.
7
45)
Write a job description for the general manager of an exclusive club.
Answer:
Must have leadership qualities, management of the homeowners association (where there is a golf course
in the community), responsible for planning, forecasting and budgeting, human resources, food and
beverage operations, facility management and maintenance.
46)
Briefly describe the primary function of the three key players in the club industry; Clubcorp, WCI Communities,
and American Golf.
Answer:
Clubcorp is the leader in providing premier golf, private club, and resort experiences. They are in the
business of building relationships and enriching lives through extraordinary service to their members.
WCI Communities builds planned communities with a focus on building green and forming strategic
partnerships with recognizable names in the sports world.
American Golf manages over 170 premier private, resort, and daily fee golf courses in the United States.
47)
Describe the key functions of the Club Manager’s Association of America (CMAA).
Answer:
The association’s goal is to advance the profession of club management by fulfilling the educational and
related needs of a club manager. The association provides networking opportunities and fosters
camaraderie among its members.
48)
Describe the following types of clubs and their membership: professional, social, athletic, military, and fraternal.
Answer:
Professional–clubs for people in the same profession
Social–different professions, similar socioeconomic status
Athletic–give city workers and residents an opportunity to work out, swim or other sports with some
social aspects like a lounge or community center or meeting rooms
Military–cater to noncommissioned and enlisted officers for recreation and entertainment
Fraternal–include many special organizations like Veterans of foreign Wars, Elks, Shriners to foster
camaraderie and to assist charitable causes
49)
Briefly describe the purpose of private clubs.
Answer:
They are places where members gather for social, recreational, professional or fraternal reasons.
Members enjoy entertaining guests at their clubs as they are like second homes. The have diverse
facilities and staff to accommodate member needs and expectations.
50)
Discuss the types of club membership and fees associated with membership.
Answer:
One time initiation fee ranging from around $1000–$250,000, which could be refundable when the
member resigns. Monthly dues to maintain membership on top of other costs like dining, greens fees or
other usage fees. Full membership enables members to use all the facilities all the time and social
membership only allows members to use the social facilities like the bar, lounge, restaurant or maybe
pool or tennis.
8
Answer Key
Testname: C11
1)
D
2)
D
3)
D
4)
D
5)
C
6)
D
7)
C
8)
B
9)
B
10)
A
11)
A
12)
C
13)
D
14)
B
15)
D
16)
C
17)
B
18)
C
19)
C
20)
C
21)
B
22)
A
23)
C
24)
fraternal clubs
25)
Athletic clubs
26)
Environmental Institute for Golf or EIFG
27)
city
28)
Club Managers Association of America or CMAA
29)
Professional
30)
full membership
31)
initiation fee
32)
professional
33)
golf course superintendent
34)
D
35)
I
36)
C
37)
A
38)
G
39)
H
40)
F
41)
J
42)
B
43)
E
44)
The Board of Directors is usually made up of members with the authority to run the club. The general manager runs
the day–to–day operations and reports to the board. The food and beverage manager reports to the GM and is
responsible for all F&B on the property including catering and golf course concessions. The golf course superintendent
is responsible for the golf course and its success. The Golf Professional handles tournaments and fundraisers and
manages the caddies, driving ranges, and golf lessons.
Answer Key
Testname: C11
45)
Must have leadership qualities, management of the homeowners association (where there is a golf course in the
community), responsible for planning, forecasting and budgeting, human resources, food and beverage operations,
facility management and maintenance.
46)
Clubcorp is the leader in providing premier golf, private club, and resort experiences. They are in the business of
building relationships and enriching lives through extraordinary service to their members.
WCI Communities builds planned communities with a focus on building green and forming strategic partnerships
with recognizable names in the sports world.
American Golf manages over 170 premier private, resort, and daily fee golf courses in the United States.
47)
The association’s goal is to advance the profession of club management by fulfilling the educational and related needs
of a club manager. The association provides networking opportunities and fosters camaraderie among its members.
48)
Professional–clubs for people in the same profession
Social–different professions, similar socioeconomic status
Athletic–give city workers and residents an opportunity to work out, swim or other sports with some social aspects
like a lounge or community center or meeting rooms
Military–cater to noncommissioned and enlisted officers for recreation and entertainment
Fraternal–include many special organizations like Veterans of foreign Wars, Elks, Shriners to foster camaraderie and to
assist charitable causes
49)
They are places where members gather for social, recreational, professional or fraternal reasons. Members enjoy
entertaining guests at their clubs as they are like second homes. The have diverse facilities and staff to accommodate
member needs and expectations.
50)
One time initiation fee ranging from around $1000–$250,000, which could be refundable when the member resigns.
Monthly dues to maintain membership on top of other costs like dining, greens fees or other usage fees. Full
membership enables members to use all the facilities all the time and social membership only allows members to use
the social facilities like the bar, lounge, restaurant or maybe pool or tennis.