Archives: Quiz

62. Which of the following should you avoid when preparing for or attending an interview? A. investigating the company B. making a good appearance C. giving long, detailed answers to all questions D. practicing common interview questions E. asking questions […]

50. Gina has learned of a job opening for which she is qualified through an acquaintance who works at the hiring company. Which of the following is the best way for Gina to begin her cover letter? A. At the […]

30. In the context of finding employers, _____ are commonly used to place experienced people in executive positions. A. job counselors B. headhunters C. campus recruiters D. personal search agents E. hiring managers Executive search consultants (headhunters) are commonly used […]

15-1 Chapter 15 Communicating in the Job Search Answer Key True / False Questions 1. Only paid internships offer interns the opportunity to gain marketable skills. 2. TRUE To find the right job (or internship), you need to investigate both […]

61. When screening a phone call, an assistant to a busy executive must A. courteously ask the purpose of the call. B. put the caller on hold for however long it takes the executive to be ready. C. promise to […]

50. The process of discussion that leads to an agreement and is frequently used to solve a conflict is A. negotiation. B. constructive feedback. C. back-channeling. D. paralanguage. E. heuristics. Negotiation is the process of discussion that leads to an […]

30. A. filtering. B. sensing. C. remembering. D. receiving. E. acknowledging. This is an example of filtering, which is the process by which your personal context affects how you filter sounds and give meaning to incoming messages. Your filter is […]

14-1 Chapter 14 Putting Interpersonal Communication Skills to Work in Conversations and Meetings Answer Key True / False Questions 1. Written and oral communication play a very important role in both reinforcing and changing an organization’s culture. TRUE Written and […]

55. Willa, a human resources manager, is giving a presentation about discrimination to the employees at her office. She has used presentation software to create slides with images, statistics, and some key points. When should she look at her slides? […]

32. When organizing the body of a presentation, it is important to A. use at least three levels of hierarchy in the structure. B. avoid dividing the body into comparable parts. C. choose an opening that steers away from the […]

Chapter 13 Delivering Business Presentations and Speeches Answer Key True / False Questions 1. FALSE Persuasive presentations are primarily intended to sell. Persuasive presentations are primarily intended to engage and reward the audience’s attention. AACSB: Reflective Thinking Accessibility: Keyboard Navigation […]

65. Which of the following provide a written record of a group’s activities and decisions, a history that includes announcements, reports, significant discussions, and decisions? A. feasibility studies B. prefatory pages C. checklists D. minutes E. agendas Minutes provide a […]

51. A. Email reports directed to readers high in the administration of an organization should be informal. B. As email reports are primarily used to communicate with people outside an organization, they are usually formal. C. Unlike the longer forms, […]

31. Which of the following is the most appropriate opening for a letter of transmittal? A. It is my pleasure to inform you that the report has finally been completed. B. Thank you for permitting me to work on this […]

Chapter 12 Creating the Right Type of Report Answer Key True / False Questions 1. FALSE The more informal the situation, the less elaborate the report is likely to be. Less complex problems and less formal situations will require less […]

77. Which of the following transitions is dissimilar from the others in terms of the type of transition it makes? A. on the other hand B. in spite of C. however D. also E. on the contrary Unlike all the […]

61. A. drawing a conclusion by comparing two sets of dissimilar data B. adding color to interpretations to make the report more interesting C. accepting without question information from groups that advocate a position D. using research to determine whether […]

35. Primary research produces new information through the use of things like A. surveys. B. periodicals. C. brochures. D. digital publications. E. websites. Primary research is research that uncovers information firsthand. It produces new information through the use of experiments, […]

11-1 Chapter 11 Researching and Writing Reports Answer Key True / False Questions 1. The objective quality of a report is its unbiased approach. 2. FALSE Problem statements are generally written as descriptive statements. AACSB: Communication Accessibility: Keyboard Navigation Blooms: […]

56. Which of the following best illustrates a proposal? A. a company’s written defense for the use of hazardous material B. an email to the employees in a company detailing the changes in company policy C. a routine letter to […]

Accessibility: Keyboard Navigation Blooms: Understand Difficulty: 2 Medium Learning Objective: 10-03 Show awareness of common ethical concerns regarding sales messages. Topic: Avoiding Unethical Communication Practices 35. The first step in writing a sales message is A. choosing the appropriate medium […]

10-1 Chapter 10 Writing Persuasive Messages and Proposals Answer Key True / False Questions 1. The best organizational pattern for a persuasive message is to say what you want your readers to do right away and then use the rest […]

61. The closing in a negative announcement should A. recall the main message of the announcement. B. justify why it is not your fault. C. express your grievances surrounding the negative situation. D. focus on your emotions. E. cement your […]

50. In an adjustment refusal message, the best place to state the refusal is A. in the subject line of the message. B. after the explanation since it is the logical result of the explanation. C. at the end of […]

30. When presenting bad news, you should avoid using A. second person. B. first person. C. third person. D. the we-viewpoint. E. the you-viewpoint. When presenting bad news, you should avoid using second person. Instead, present your reasoning in first […]

9-1 Chapter 09 Writing Bad-News Messages Answer Key True / False Questions 1. Research indicates that negative news is received positively when it is not preceded by an explanation. FALSE The indirect order is especially effective when one must say […]

61. A. They are formal messages sent from employees of an organization to outsiders. B. They are messages developed by a business to communicate effectively with its clients. C. They are casual exchanges between the employees of an organization with […]

50. When including bad news in a favorable response, you should A. place the bad news in secondary positions. B. avoid using space emphasis. C. present the bad news at the end of the message. D. present the bad news […]

30. What is the advantage of closing a message with a tailored ending? A. It allows you to emphasize the I-viewpoint. B. It puts the writer at the central position. C. It helps in building more goodwill. D. It allows […]

8-1 Chapter 08 Writing Good-News and Neutral Messages Answer Key True / False Questions 1. When a message is likely to elicit a positive or neutral response from a reader, the direct approach is preferable. TRUE When determining a message’s […]

52. A. first-language translation B. back translation C. equivalency translation D. high-context translation E. low-context translation This is an example of back translation. Elisa grew up speaking Spanish, but learned to speak English as an adult, and she now works […]

31. A. polychronic B. monochronic C. long-term oriented D. short-term oriented E. collectivist Polychronic cultures view time in a relaxed way and do not see anything wrong with showing up late to a scheduled meeting. Rosita has a meeting scheduled […]

Chapter 07 Communicating across Cultures Answer Key True / False Questions 1. FALSE Cross-cultural communication is important for employees of companies that do business internationally, but the rising diversity of the United States workforce means that cross- cultural communication skills […]

51. A. discrimination. B. ethical communication. C. a lie of commission. D. a lie of omission. E. exaggerated emphasis. A lie of omission is when you leave out information. If your boss depends on you to have a project done […]

32. Standard expressions of politeness, such as “please,” “thank you,” and “I’m sorry,” A. automatically make a message courteous. B. do not always make the recipient feel understood and appreciated. C. are necessary to make the recipient feel comfortable and […]

Chapter 06 Building Positive Relationships through Communication Answer Key True / False Questions 1. FALSE Using the you-viewpoint means moving beyond your own goals and thinking about the communication situation from the recipients’ perspective. AACSB: Reflective Thinking Accessibility: Keyboard Navigation […]

63. A. The most common paragraph arrangement is to begin with the topic sentence. B. The most common paragraph arrangement is to end with the topic sentence. C. The most common paragraph arrangement has the topic sentence in the middle […]

51. Which of the following is an example of a sentence in which one idea is subordinated to the other? A. The company saw a huge increase in quarterly profits, and it invested large amounts of money in research and […]

30. Which of the following sentences provides the best example of the use of abstract words? A. His office is on the fifth floor. B. A significant portion of the time, she is able to close the deal without a […]

5-1 Chapter 05 Crafting Effective Sentences and Paragraphs Answer Key True / False Questions 1. To communicate clearly, you must use words that your readers are familiar with. 2. FALSE Although you should use familiar words, it is still okay […]

63. A. a pie chart B. a bilateral bar chart C. a scatter diagram D. a statistical map E. a line chart Statistical maps are useful when quantitative information, such as population, is to be compared by geographic areas, such […]

50. Which type of chart shows the hierarchy of levels and positions within a business or group? A. a decision tree B. a flowchart C. an organizational chart D. a pull quote chart E. a text tabulation An organizational chart […]

30. When constructing visuals in a document, you should A. always place borders around visuals that occupy less than a full page. B. use a quarter page to display visuals presenting complex or detailed information. C. determine the size of […]

4-1 Chapter 04 Communicating with Visuals Answer Key True / False Questions 1. Visuals are constructed to help the intended reader understand the information more quickly, easily, and completely. TRUE You should plan your visuals with your reader in mind […]

62. What four elements are typically contained on the title page of a formal report? A. the publication date, the report title, the report’s conclusion, the report website B. the name of the person for whom the report has been […]

50. A. The page number should appear at the bottom of every page. B. Pages two and onward should feature the page number but not the date. C. Every page should be numbered. D. The heading on pages two and […]

30. A. a script font B. a sans serif font C. a serif font D. a proximity font Serenity would be best served by a serif font. Serifs can help connect letters and make text more readable, particularly when it […]

Chapter 03 Designing Documents with Visual Appeal Answer Key True / False Questions 1. In order to be attractive, business documents must be created by graphic designers. 3-1 FALSE Understanding a few basic design principles will allow you to create […]

66. A. Instant messaging differs from text messaging in that instant messaging is primarily voice-based. B. The use of emoticons in an instant message is dependent on the target audience. C. The abbreviations used in instant messaging vastly differ from […]

50. Which of the following lists the four most common headings used in memorandums or memos? A. Company, Address, Date, Subject B. To, From, Subject, References C. Date, Address, From, Subject D. Date, To, From, References E. Date, To, From, […]