30.
What is the advantage of closing a message with a tailored ending?
31.
You are most likely to build goodwill with your readers by using
32.
Elewa needs an immediate response from her client about an incomplete order. Which of
the following closing statements should she use in her message to the client?
33.
Which of the following is the most appropriate beginning for a typical routine inquiry
message?
34.
If you are seeking only one piece of information in a routine inquiry message, you should
35.
Which of the following statements about a routine inquiry that seeks only one piece of
information is true?
36.
The opening of a routine inquiry should always
37.
A good place for general explanatory material in a routine inquiry with multiple questions
is
38.
Combining two or more questions in a sentence
39.
Which of the following is the most effective method of making questions stand out in a
routine message?
40.
Which of the following is a good practice in framing questions for routine inquiry
messages?
41.
Karpos is looking for a company to supply his business with wire in various gauges. When
sending inquiries to prospective suppliers, which of the following would be the most
effective sentence to include in his opening?
42.
Which of the following sentences would be most effective in attracting attention as part of
a routine inquiry about an advertised product?
43.
Which of these concluding sentences is most likely to build goodwill in a routine inquiry
message?
44.
Which of the following sentences is most likely to build goodwill in a routine inquiry
message?
45.
Which of the following concluding sentences is most likely to build goodwill in a routine
inquiry message?
46.
Halina has received a customer inquiry asking about the availability of her hotel’s
penthouse suite on April 5th. She has determined that the suite is available, and is
composing a response for the customer. Which of the following openings should Halina
use?
47.
Which of the following should you do when responding favorably to questions in a routine
inquiry message?
48.
Which of the following guidelines should be followed when responding favorably to
multiple questions in a routine inquiry message?
49.
Which of the following guidelines should be followed when answering two or more
questions in a favorable response message?