Chapter 06 Building Positive Relationships through Communication
Answer Key
True / False Questions
1.
Using the you-viewpoint means thinking beyond the recipients’ perspective to consider
your goals as a group.
2.
Using the you-viewpoint insures that you are always sincere and avoid manipulation.
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3.
The we-viewpoint is more effective in building goodwill than the you-viewpoint.
4.
While a conversational language style is preferable in internal communication, it should be
avoided when communicating with people outside of your company.
6-3
5.
Although many businesses are less formal than in the past, if you are too informal in your
writing, you risk sounding unprofessional.
6.
The use of rubber stamps in business messages signals that you have quit thinking about
the reader’s actual situation.
6-4
7.
The expression “Let me know if I can be of further assistance” is an example of a rubber
stamp.
8.
The best way to make sure a message is courteous is to use standard phrases such as
“thank you” and “I appreciate your time.”
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9.
You must be honest about your feelings and blame the reader when resolving a problem
concerning him or her.
10.
One good way to avoid blaming the reader is to use “you” frequently in your message.
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11.
Since positive words are the most effective for achieving desired effects, negative words
should
not
be used in business messages.
12.
Because the center parts of a message receive major attention, this part carries more
emphasis than the other parts.
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13.
In general, the more space you devote to a point, the more you emphasize it.
14.
A positive message is always ethical.
15.
A lie of commission is when you purposefully leave out information.
6-8
16.
One practice that can help you avoid discriminatory wording is to avoid masculine and
feminine words such as “policeman” and “waitress” when referring to a group that can
include both genders.
17.
“The students of the seventh grade scored well on their math test.” This is an example of
a discriminatory sentence.
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18.
Having integrity means that you are true to your ethical principles in all situations.
19.
Following Aristotelian ethics means making the choice that will result in the greatest good
for the largest number of people.
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Multiple Choice Questions
20.
The you-viewpoint is also called the
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21.
Which of the followings sentences exhibits the you-viewpoint?
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22.
Which of the following statements about the you-viewpoint is true?
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23.
Which of the following statements best illustrates the you-viewpoint?
24.
Which of the following best describes conversational language?
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25.
What is the risk of a too-formal style of writing?
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26.
When should you use a more formal style?
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27.
In which of the following cases will a less formal style of communication be most
appropriate?
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28.
Which of the following sentences is the least formal?
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29.
Which of the following statements best illustrates the conversational style?
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30.
Which of the following statements has the least level of formality when compared to the
other statements?
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31.
Rubber stamps are expressions that