61.
When screening a phone call, an assistant to a busy executive must
62.
In terms of effective phone procedures, when initiating a phone conversation, you should
63.
Which of the following is an effective voice mail technique?
64.
When leaving a voice mail message, which of the following must you do if you want the
call to be returned?
14–56
65.
Which of the following is true of the courteous use of cell phones?
Short Answer Questions
66.
Define organizational culture and describe the role that written and oral communication
play.
67.
List the four common types of nonverbal communication.
68.
In terms of improving your listening ability, why is it important to go easy on argument and
criticism?
69.
Briefly describe why the timing of a conversation is important.
70.
Briefly describe Holly Weeks’s recommendations for approaching a difficult conversation.
71.
List four strategies for ensuring that your feedback, whether negative or positive, is heard.
72.
Briefly describe a scenario where the accommodative strategy would likely be a good
method for managing conflict.
73.
List at least five guidelines for achieving negotiation goals and preserving listener
goodwill.
14–62
74.
Why is it important to take minutes during meetings?
75.
Describe effective voice mail techniques.