30.
Miranda listens to an announcement given by her boss, Emil. Emil says that the company
is in financial trouble, so everyone needs to be especially careful about their expenditures.
However, he expects that “everything will be okay.” This is the same thing Miranda’s
parents said right before they went through a rough divorce, so Miranda’s experience tells
her that everything will
not
be okay and that she should start looking for a new job. They
way Miranda assigns meaning to this message is an example of
31.
Which of the following involves focusing on what is being said and reserving judgment
until the message is complete, while acknowledging using nodding, eye contact, and other
actions?
32.
Which of the following is an effective way to focus your attention as part of active
listening?
33.
Which of the following is one of “The Ten Commandments of Listening”?
34.
Which of the following is an effective way to increase the accuracy of your interpretation
while listening?
35.
Which of the following statements about the timing of a conversation is true?
36.
Nenet needs to have a conversation with one of her company’s executives. She has talked
with him a few times, but she does not know him well. What should she do after arriving at
his office and knocking?
37.
Christy and Lorenzo are waiting for the next event to start at a conference. They’ve never
met each other before, but they are sitting next to each other, so they start chatting about
their jobs and a vacation Christy recently took. Christy and Lorenzo’s conversation is an
example of
38.
Which of the following topics should you avoid during small talk?
39.
Lashonda, a manager, needs to speak with one of her employees about his constant
tardiness. Which of the following should she do?
40.
Emilio is the president of a small furniture manufacturing company. One of the employees
on the design team has been acting disrespectfully toward her manager, and it has
reached the point where Emilio needs to step in and have a conversation with her. Which
of the following sentences would be most appropriate for Emilio say during the
conversation?
41.
Objective, helpful comments that build goodwill, improve others’ work, and help both
parties achieve their goals are called
42.
Which of the following should you avoid when delivering constructive feedback?
43.
Which of the following statements about accepting feedback is true?
44.
Which of the following statements about conflict is true?
45.
Dina recently started work on the sorting line in a factory that makes chocolate candy.
Every day she gets a lunch break, plus two 15-minute breaks. One day, her boss tells her
that her 15-minute breaks have been reduced to 10-minute breaks. This news makes Dina
angry, but she dislikes arguing and does not think she could articulate her argument
anyway. Which strategy for managing conflict will Dina most likely use?
46.
Luciana works in the marketing department of a large clothing manufacturer. The
company is releasing a new line of clothing for young boys, and Luciana assembles a
marketing plan, which she brings to Padma, her manager. Padma tells Luciana that, due to
budget restrictions, they need to eliminate the television advertising and stick to print and
online ads. Luciana thinks this is a bad idea and says so. Then she agrees to Padma’s
changes in the hopes that this will build goodwill so Padma will give her more leeway on a
future project. What conflict management strategy is Luciana using in this example?
47.
Hakim is the executive accountant for a company that makes custom glass products. Tad
is the production manager for the same company. Their boss has asked them to join
together to figure out a way to reduce their company’s carbon footprint without sending
the company into debt or severely hindering its ability to make its products. Tad and
Hakim disagree on how exactly to achieve this goal, but they agree to work together to find
a resolution that meets everyone’s needs. What type of conflict management strategy are
Hakim and Tad using?
48.
Jermaine and Denise are the owners of a small company. They are moving to a new office
space and need to decide on a layout that will work best for them and their 12 employees.
Jermaine wants to have one big communal workspace for all employees, including Denise
and himself; a conference room; a big break room; and two smaller rooms with doors
where employees can go if they need to have a private telephone conversation with a
client. Denise wants offices for Jermaine, herself, and their two department managers;
cubicles for all other employees; a conference room; a meditation room; and a small break
room. After talking, Denise and Jermaine each agree to make certain concessions in order
to get what they want. Together, they agree that Denise and Jermaine will have offices,
and the managers and other employees will share a communal workspace. They will also
have a conference room, a meditation room, a large break room, and one room for private
calls with clients. What conflict management strategy have Jermaine and Denise used?
49.
Mandy and Whalen both work for ComSpecialists, which provides phone and Internet
services to businesses. Mandy and Wahlen each get paid based on the services that they
sell to other companies. They frequently find themselves competing for the same account.
They each try to get their way as much as possible without regard for their relationship as
co-workers. What type of conflict management are Mandy and Whalen engaging in?