Management 14th Edition

Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Chapter 1 Managers and You in the Workplace In this introductory chapter, your students will explore the concepts of management, manager skills, and organizations in todays dynamic

Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. 144 Chapter 10 Entrepreneurial Ventures How many of your students dream of starting a new business someday? When you ask this question in class, you may be surprised and impressed by

Part 3: Management Practice A Managers Dilemma Pretend youre part of that management team. Using what youve learned in the chapters on planning and strategic management in Part 3, what five things would you suggest the team focus on? Think carefully about your suggestions to the team. Planning involves

Copyright 2018 Pearson Education, Inc. 157 Copyright 2018 Pearson Education, Inc. 157 Copyright 2018 Pearson Education, Inc. 157 Chapter 11 Designing Organizational Structure Once managers are done planning, then what? This is when managers need to begin to work the plan. And the first step

Copyright 2018 Pearson Education, Inc. 171 Copyright 2018 Pearson Education, Inc. 171 Copyright 2018 Pearson Education, Inc. 171 Chapter 12 Managing Human Resources Once an organizations structure is in place, its time to find the people to fill the jobs that have been created. Thats

Copyright 2018 Pearson Education, Inc. 185 Chapter 13 Creating and Managing Teams Few trends have influenced how work gets done in organizations as much as the use of work teams. Organizations are increasingly structuring work around teams rather than individuals. Managers need to understand what influences team

197 Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Part 4: Management Practices A Managers Dilemma Suppose youre a manager at Googles Hyderabad facility. How would you gauge a potential hires ability to work as a team member, and how

Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. 203 Chapter 14 Managing Communication Without communication, nothing would ever get done in organizations. Managers are concerned with two types of communic9ation: interpersonal and organizational. We look at both in this chapter

Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. 218 Chapter 15 Understanding and Managing Individual Behavior Have you ever wondered why the people around you are behaving the way they are? People differ in their behaviors, and even the same person

Copyright 2018 Pearson Education, Inc. 232 Copyright 2018 Pearson Education, Inc. 232 Copyright 2018 Pearson Education, Inc. 232 Chapter 16 Motivating Employees Motivating and rewarding employees is one of the most important and challenging activities that managers do. To get employees to put forth maximum

Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. 248 Chapter 17 Being an Effective Leader Leaders in organizations make things happen. But what makes leaders different from nonleaders? Whats the most appropriate style of leadership? What can you do

Copyright 2018 Pearson Education, Inc. 263 Copyright 2018 Pearson Education, Inc. 263 Copyright 2018 Pearson Education, Inc. 263 Part 5: Management Practices A Managers Dilemma Put yourself in Glens shoes. Using what youve learned in Part 5 about individual behavior, communication, employee motivation,

Copyright 2018 Pearson Education, Inc. 270 Copyright 2018 Pearson Education, Inc. 270 Copyright 2018 Pearson Education, Inc. 270 Chapter 18 Monitoring and Controlling Managers must monitor whether goals that were established as part of the planning process are being accomplished efficiently and effectively. Thats what they

Copyright 2018 Pearson Education, Inc. 283 Copyright 2018 Pearson Education, Inc. 283 Copyright 2018 Pearson Education, Inc. 283 Planning and Control Techniques Module In the study of this module, students will have an opportunity to learn essential knowledge about the planning tools and techniques that can

Copyright 2018 Pearson Education, Inc. 289 Copyright 2018 Pearson Education, Inc. 289 Copyright 2018 Pearson Education, Inc. 289 Managing Operations Module Every organization produces something, whether its a good or a service. This module focuses on how organizations do that through a process called operations management.

294 Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Part 6: Management Practice A Managers Dilemma Pretend youre part of the management team. Using what youve learned in this Part on monitoring and controlling, what five things would you suggest

13 Copyright 2018 Pearson Education, Inc. 13 Copyright 2018 Pearson Education, Inc. 13 Copyright 2018 Pearson Education, Inc. Management History Module In this chapter, were going to take a trip back in time to see how the field of study called management has evolved. What youre

Copyright 2018 Pearson Education, Inc. 22 Copyright 2018 Pearson Education, Inc. 22 Copyright 2018 Pearson Education, Inc. 22 Chapter 2 Making Decisions In this chapter, students will explore the importance of decision-making to managers and learn how to make effective decisions. LEARNING OBJECTIVES

Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. 35 Part 1: Management Practice A Managers Dilemma Suppose youre a recruiter for a large retail chain and want to get college graduates to consider store management as a career option. Using what you

Copyright 2018 Pearson Education, Inc. 42 Copyright 2018 Pearson Education, Inc. 42 Copyright 2018 Pearson Education, Inc. 42 Chapter 3 Managing the External Environment and the Organizations Culture The components of an organizations culture are as complex as the different aspects of an individuals personality.

Copyright 2018 Pearson Education, Inc. 56 Copyright 2018 Pearson Education, Inc. 56 Copyright 2018 Pearson Education, Inc. 56 Chapter 4 Managing in a Global Environment Every organization is affected in some way by the global environment. In this chapter, you will learn what managers need

Copyright 2018 Pearson Education, Inc. 71 Copyright 2018 Pearson Education, Inc. 71 Copyright 2018 Pearson Education, Inc. 71 Chapter 5 Managing Diversity Employing and properly managing a diverse workforce is a challenge for most organizations. In the United States, we are faced with a

Copyright 2018 Pearson Education, Inc. 85 Copyright 2018 Pearson Education, Inc. 85 Copyright 2018 Pearson Education, Inc. 85 Chapter 6 Managing Social Responsibility and Ethics How important is it for organizations and managers to be socially responsible and ethical? In this chapter, were going to

Copyright 2018 Pearson Education, Inc. 98 Copyright 2018 Pearson Education, Inc. 98 Copyright 2018 Pearson Education, Inc. 98 Chapter 7 Managing Change and Disruptive Innovation Change is a constant for organizations and thus for managers. Because change cant be eliminated, managers must learn how

Copyright 2018 Pearson Education, Inc. 111 Copyright 2018 Pearson Education, Inc. 111 Copyright 2018 Pearson Education, Inc. 111 Part 2: Management Practices A Managers Dilemma Using what you learned in Part 2, especially Chapter 6, what would you do in this situation? Jim has a difficult decision

Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. 119 Chapter 8 Planning Work Activities In this chapter, we begin our study of the first of the management functions: planning. Planning is important because it establishes what an

Copyright 2018 Pearson Education, Inc. 131 Copyright 2018 Pearson Education, Inc. 131 Copyright 2018 Pearson Education, Inc. 131 Chapter 9 Managing Strategy In this chapter, we look at an important part of the planning that managers do: developing organizational strategies. Every organization has strategies for

1 Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 1 Managers and You in the Workplace 1) Time should be considered a(n) ________ resource. A) abundant B) diminishing C) limited D) renewable Answer: C Diff: 2 AACSB: Analytical

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 10 Entrepreneurial Ventures 1) Arthur has an idea. After performing a SWOT, he has identified a market that is not being served so he is planning to

15 Copyright 2018 Pearson Education, Inc. 15 Copyright 2018 Pearson Education, Inc. 15 Copyright 2018 Pearson Education, Inc. 53) Gaston knows he cannot be physically present at his new restaurant every hour it is open, so he has decided to share management responsibility and profits equally with two others. Gaston

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 11 Designing Organizational Structure 1) ________ is the formal arrangement of jobs within an organization. A) Departmentalization B) Organizational design C) Organizational structure D) Work specialization Answer:

21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 67) A(n) ________ organization is highly formalized and centralized. A) organic B) mechanistic C) complex D) learning Answer: B Diff: 2 AACSB: Reflective thinking Learning Obj: LO 11.2: Contrast mechanistic and organic

11 Copyright 2018 Pearson Education, Inc. 11 Copyright 2018 Pearson Education, Inc. 11 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 12 Managing Human Resources 1) Which of the following is true of high-performance work practices? A) It is easier to implement in organizations with centralized structures. B)

2020 Copyright 2018 Pearson Education, Inc. 2020 Copyright 2018 Pearson Education, Inc. 2020 Copyright 2018 Pearson Education, Inc. 63) Application forms ________. A) are most useful for gathering information B) include personality and interest forms C) use actual job behaviors D) are not used for managerial positions Answer: A Diff:

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 13 Creating and Managing Teams 1) It is Black Friday. Several people are waiting outside the popular electronics store for someone to unlock the doors. These people

21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 61) Odill intentionally included in his team individuals with opposing views, believing that a variety of opinions made for better decisions. Odill has a(n) ________ view of conflict. A) human relations B)

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 14 Managing Communication 1) For communication to be successful, meaning must be imparted and ________. A) received by the other person B) acknowledged by the receiver C)

21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 75) A person who is upset is more likely to get the message right than one who is calm. Answer: FALSE Diff: 1 AACSB: Reflective thinking; Written and oral communication Learning Obj:

33 Copyright 2018 Pearson Education, Inc. 33 Copyright 2018 Pearson Education, Inc. 33 Copyright 2018 Pearson Education, Inc. 114) In the wheel network, the leader serves as the hub through which all communication passes. Answer: TRUE Diff: 1 AACSB: Reflective thinking; Written and oral communication Learning Obj: LO 14.3: Explain

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 15 Understanding and Managing Individual Behavior 1) Individual behavior in organizations includes ________. A) strategies, norms, and roles B) attitudes, learning, and motivation C) structure, culture, and

21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 76) ________ is a personality trait that measures an individual's ability to adjust his or her behavior according to external situational factors. A) Self-awareness B) Self-esteem C) Self-monitoring D) Self-management Answer:

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 16 Motivating Employees 1) The ________ element in the definition of motivation is a measure of intensity, drive, and vigor. A) persistence B) effort C) energy D)

20 Copyright 2018 Pearson Education, Inc. 20 Copyright 2018 Pearson Education, Inc. 20 Copyright 2018 Pearson Education, Inc. 66) ________ refers to the degree of control employees have over their work. A) Task identity B) Task significance C) Job scope D) Job depth Answer: D Diff: 2 AACSB: Reflective thinking

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 17 Being an Effective Leader 1) Persons who are able to influence others and who possess managerial authority are termed ________. A) entrepreneurs B) leaders C) managers

20 Copyright 2018 Pearson Education, Inc. 20 Copyright 2018 Pearson Education, Inc. 20 Copyright 2018 Pearson Education, Inc. 60) According to the path-goal model, when Greg consults with the employees for suggestions prior to making a decision, he displays which one of the following leadership styles? A) considerate B) supportive

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 18 Monitoring and Controlling 1) ________ refers to the process of monitoring, comparing, and correcting work performance. A) Controlling B) Checking C) Measuring D) Verifying Answer: A

18 Copyright 2018 Pearson Education, Inc. 18 Copyright 2018 Pearson Education, Inc. 18 Copyright 2018 Pearson Education, Inc. 63) Contours, Inc., quality auditors pull one part from the production line every 15 minutes. These parts are measured against the production print; any variation that is beyond acceptable levels is reported

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 2 Making Decisions 1) A problem can best be described as ________. A) a change from the past B) something bad that has happened C) a difference

20 Copyright 2018 Pearson Education, Inc. 20 Copyright 2018 Pearson Education, Inc. 20 Copyright 2018 Pearson Education, Inc. 68) A(n) ________ typically contains an ambiguous term that leaves interpretation up to the decision maker. A) rule B) procedure C) edict D) policy Answer: D Diff: 1 AACSB: Reflective thinking Learning

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 3 Managing the External Environment and the Organization's Culture 1) Which one of the following represents the two views of managerial impact on the success or failure

20 Copyright 2018 Pearson Education, Inc. 20 Copyright 2018 Pearson Education, Inc. 20 Copyright 2018 Pearson Education, Inc. 58) Which one of the following statements highlights the shared aspect of culture? A) Organizational culture is concerned with how members perceive the culture and describe it, not with whether they like

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 4 Managing in a Global Environment 1) Employers in the global marketplace look for which one of the following? A) a college degree in multicultural awareness B)

21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 64) A global company reflects the ________. A) pancentric attitude B) ethnocentric attitude C) geocentric attitude D) polycentric attitude Answer: B Diff: 2 AACSB: Diverse and multicultural work environments Learning Obj: LO

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 5 Managing Diversity 1) The ways in which people in an organization are different from and similar to one another is known as ________. A) business etiquette

18 Copyright 2018 Pearson Education, Inc. 18 Copyright 2018 Pearson Education, Inc. 18 Copyright 2018 Pearson Education, Inc. 59) Which of the following managerial styles is traditionally considered to be masculine? A) agreeable B) leading by example C) collaborative D) inclusive Answer: B Diff: 2 AACSB: Diverse and multicultural work

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 6 Managing Social Responsibility and Ethics 1) Social obligation is the obligation of a business to meet its ________. A) social and legal responsibilities B) economic and

20 Copyright 2018 Pearson Education, Inc. 20 Copyright 2018 Pearson Education, Inc. 20 Copyright 2018 Pearson Education, Inc. 63) At the ________ level of moral development, ethical decisions rely on maintaining expected standards and living up to the expectations of others. A) preconventional B) conventional C) principled D) post-conventional

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 7 Managing Change and Innovation 1) Organizational change can best be defined as ________. A) rethinking the organization's target markets B) innovation that affects employees and customers

21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 68) Shelly was the most senior employee in the department and knew just about everything about everyone else's job. If all employees in the department were cross-trained, Shelly would no longer have

32 Copyright 2018 Pearson Education, Inc. 32 Copyright 2018 Pearson Education, Inc. 32 Copyright 2018 Pearson Education, Inc. 108) Cultural change is easier when the organizational culture is strong. Answer: FALSE Diff: 1 AACSB: Reflective thinking Learning Obj: LO 7.5: Discuss contemporary issues in managing change Classification: Concept Answer:

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 8 Planning Work Activities 1) ________ involves defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities. A)

17 Copyright 2018 Pearson Education, Inc. 17 Copyright 2018 Pearson Education, Inc. 17 Copyright 2018 Pearson Education, Inc. 54) In a short essay, describe the different classifications of plans. Answer: Strategic plans are plans that apply to the entire organization, establish the organization's overall goals, and seek to position the

1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. 1 Copyright 2018 Pearson Education, Inc. Management, 14e (Robbins/Coulter) Chapter 9 Managing Strategy 1) The CEO is meeting with his top managers to determine how best to compete successfully in the company's market. This group is developing

21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 21 Copyright 2018 Pearson Education, Inc. 69) AI Rubber is one of four suppliers of molded rubber products and has a 45% market share. The market for its products is shrinking. AI Rubber is part of a larger

18 Copyright 2018 Pearson Education, Inc. 18 Copyright 2018 Pearson Education, Inc. 18 Copyright 2018 Pearson Education, Inc. 60) Mark is vice president of finance. At his level of management, he is more likely to use the role of ________ than ________. A) leader; disseminator B) spokesperson; negotiator C) figurehead;