60) Mark is vice president of finance. At his level of management, he is more likely to use the
role of ________ than ________.
A) leader; disseminator
B) spokesperson; negotiator
C) figurehead; liaison
D) disseminator; leader
61) Connie has an idea for a new product she would like to produce and market. Mintzberg
would consider the activities necessary to form and launch her company to be part of the
________ role.
A) planning
B) resource allocator
C) negotiator
D) entrepreneur
62) Technical skills include ________.
A) experience gained by experiments that are used in performing managerial tasks
B) job specific knowledge needed to proficiently perform work tasks
C) the ability to work well with individuals and groups
D) skills managers use to think and to conceptualize about abstract and complex situations
63) One of Calvin’s employees is having problems with a production machine so Calvin helps
him troubleshoot the problem. Calvin is using his ________ skills.
A) negotiator
B) technical
C) interpersonal
D) conceptual
64) ________ skills tend to be more important for first-line managers since they manage
employees who produce the organization’s product or service the organization’s customers.
A) Human
B) Technical
C) Conceptual
D) Empirical
65) When Paul manages the employees who produce the product, he is utilizing his ________.
A) conceptual skills
B) disseminator skills
C) technical skills
D) interpersonal skills
66) Understanding machine operating instructions would be considered a(n) ________ skill for a
production manager.
A) interpersonal
B) technical
C) conceptual
D) empirical
67) ________ skills involve the ability to work well with other people, both individually and in a
group.
A) Technical
B) Assessment
C) Planning
D) Interpersonal
68) When Michael meets with the human resources manager to discuss a complaint filed by one
of the employees in the production department, he requires which of the following managerial
skills?
A) conceptual skills
B) interpersonal skills
C) negotiator skills
D) disturbance handler skills
69) When Sam Walton visited his Walmart stores, he would often lead the employees in cheers
and give inspiring speeches. Sam knew the importance of ________ skills.
A) decisional
B) technical
C) interpersonal
D) conceptual
70) Ralph’s search for new technologies that can be used in the production processes of his plant
is an example of which type of management skill?
A) conceptual
B) communication
C) effectiveness
D) monitor
71) Which one of the following is true concerning the three managerial skills?
A) Technical skills tend to be most important for middle-level managers.
B) Conceptual skills are most important for lower-level managers.
C) Interpersonal skills remain equally important to all levels of management.
D) Technical skills increase and conceptual skills decrease in importance as a manager climbs
the organizational chart.
72) Because Sterling is a shift manager, ________.
A) his technical skills are of the utmost priority
B) his conceptual skills are of the utmost priority
C) his interpersonal skills are not important
D) he need not have any empirical skills
73) Terry has recently been promoted from shift manager to department manager. As a result,
________.
A) his empirical skills are going to be most important
B) the importance of his technical skills is reduced
C) his conceptual skills are going to take the priority
D) the importance of his interpersonal skills is reduced
74) The CEO of MindWerks must understand the industry in which his business competes, the
future of that industry, and the competition. This requires strong ________ skills.
A) technical
B) interpersonal
C) conceptual
D) controlling
75) Ethan is the president of his organization. Therefore, ________.
A) he should be very sound in his technical skills
B) he can manage with limited financial skills
C) conceptual skills are the most important skills that Ethan requires
D) his interpersonal skills are not important
76) Managers with good ________ skills know how to communicate, motivate and lead to get
the best out of their people.
A) interpersonal
B) conceptual
C) technical
D) empirical
77) Conceptual skills involve ________.
A) managing employees who use tools to produce the organization’s products
B) communicating with customers
C) thinking about abstract and complex situations
D) inspiring enthusiasm and trust among employees
78) Effectiveness refers to getting the most output from the least amount of input.
79) Efficiency is described as “doing things right.”
80) Determining who reports to whom is part of the planning function of management.
81) Directing and motivating are part of the organizing function of management.
82) The four contemporary functions of management are planning, organizing, commanding, and
controlling.
83) As part of Dave’s controlling function of management, he must monitor and evaluate
performance.
84) Conceptual skills are less important to top managers.
85) According to Mintzberg, the leader role is more important for higher-level managers because
they have responsibility for more of the organization.
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86) Figurehead, leader, and liaison are all informational managerial roles according to
Mintzberg.
87) Disturbance handler is one of Mintzberg’s interpersonal roles.
88) According to Robert L. Katz, managers need to have technical, interpersonal, and conceptual
skills.
89) Technical skills become less important as a manager moves into higher levels of
management.
90) Briefly discuss the difference between efficiency and effectiveness.
91) List and explain the four basic functions of management.
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92) List the ten managerial roles developed by Mintzberg.
93) Describe the three main types of managerial skills identified by Robert Katz. Which skills
are most important to each level of management, and why?
94) ________ resulted in the shifting of organizational boundaries.
A) Digitization has
B) Increased emphasis on organizational ethics has
C) Increased competitiveness has
D) Changing security threats have
95) Increased accountability of employees is typically caused by ________.
A) increased digitization
B) increased emphasis on organizational ethics
C) security threats to the organization
D) discrimination concerns
96) What is the connection between managers and customers?
A) Today, managers are expected to interact regularly with customers.
B) Managers in service industries are expected to deliver customer service. but managers in
manufacturing are not.
C) Managers must create a customer-responsive organization in order to survive successfully in
today’s environment.
D) There is no connection between managers and customers.
97) Social media is a communications tool which should be ________.
A) used to publish one-way messages from managers to employees
B) banned from the workplace
C) limited only to top managers
D) used to foster cooperation and collaboration
98) From a business perspective, a company’s ability to achieve its business goals and increase
long-term shareholder value by integrating economic, environmental, and social opportunities
into its business strategies is known as ________.
A) accountability
B) universality
C) equitability
D) sustainability
99) Because of the emphasis her company has placed on sustainability, Darlene, a first-line
manager, must now consider ________.
A) her company’s stock trading price
B) the impact of her department’s waste on the environment
C) how to retain employees even during an expanding economy
D) her employees’ non-work obligations when scheduling workers
100) Innovation is confined to high-tech and other technologically sophisticated organizations.
101) Firms that compete in non-technology markets, such as retailers, need not concern
themselves with innovation.
102) In order for organizations to survive successfully, managers must create a customer-
responsive organization.
103) Because of the advances in social media and the extensive use of technology in business
communications, social skills have diminished in importance in the workplace.
104) Managers must understand and manage both the power and the peril of social media.
105) Briefly describe the importance of innovation and sustainability to the manager’s job.
106) In a short essay, describe the importance of customers to the manager’s job.
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107) Select three of the focuses of today’s managers and discuss its importance to the success of
business.
108) Management is needed in all types and sizes of organizations, at all organizational levels
and in all organizational work areas, and in all organizations, no matter where they are located.
This principle is known as the ________.
A) impartiality of management
B) neutrality of management
C) universality of management
D) reality of management
109) Which one of the following represents one of the challenges of management?
A) creating an environment in which organizational members can do their best work
B) helping others find meaning and fulfillment in their work
C) influencing organizational outcomes
D) having to deal with a variety of personalities
110) Which one of the following types of managerial positions is most likely to involve clerical
duties?
A) supervisor
B) regional manager
C) project leader
D) president
111) Which one of the following represents one reward of being a manager?
A) operating with limited resources
B) receiving recognition in the organization
C) motivating workers in chaotic situations
D) performing duties that are more clerical than managerial
112) The universality of management means that ________.
A) all managers in all organizations perform the four management functions
B) all managers in all organizations perform the same quantity of managerial functions
C) all managers in all organizations perform managerial functions in similar ways
D) any manager can work in any organization and perform any management function
113) Management is universally needed in all organizations.
114) Research shows that the quality of management has little impact on the success of the
business.
115) A portion of a manager’s job, especially at lower organizational levels, may entail duties
that are often more clerical than managerial.
116) List at least five rewards and five challenges of being a manager.
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117) What is universality of management? Why is it important?