1
Management, 14e (Robbins/Coulter)
Chapter 1 Managers and You in the Workplace
1) Time should be considered a(n) ________ resource.
A) abundant
B) diminishing
C) limited
D) renewable
2) One method to become more efficient in managing your time is to ________.
A) classify each activity or task as A, B, or C
B) schedule more in one day than you can reasonably expect to finish
C) enlist the aid of a management coach to keep you on task
D) shorten deadlines so you will be pressed to complete tasks early
3) Technology makes it easier to stay connected but ________.
A) there is always the risk of security breaches and the theft of information necessary for good
time management practices
B) it raises expectations on the part of those to whom we are connected
C) technology fails, batteries lose power, and their effectiveness wanes
D) it also presents constant distractions, making it difficult to stay on task
2
4) In today’s workplace, ________.
A) women are more likely than men to be promoted into management
B) many employees perform work that in the past was considered managerial activities
C) women tend to be more effective supervisors than men
D) most organizations have eliminated the title of manager
5) Because this is her first job, Melanie was unclear about what managers actually do.
Fortunately her training materials explained that a manager’s job focuses on ________.
A) performing clerical duties
B) personal achievement
C) helping others accomplish their work goals
D) supervising groups rather than individual employees
6) An individual who works with and through other people by coordinating their work activities
in order to accomplish organizational goals is ________.
A) an assembly line worker
B) a laborer
C) a manager
D) a salesperson
7) As part of the orientation for her internship, Rebecca was informed that ________ are the
people who direct the activities of others in an organization.
A) directors
B) managers
C) subordinates
D) line workers
8) The organizational chart shows titles such as front-line manager, plant manager, and vice
president of operations. It is very likely this organization has a ________.
A) traditional committee structure
B) traditional pyramid structure
C) modern matrix structure
D) flexible structure
9) First-line managers are typically those who ________.
A) perform the same work as the people they manage but earn more money
B) are typically involved with producing the organization’s products or providing its service
C) are at the top of the organizational chart
D) are the first persons new hires meet
10) Supervisor is another name for ________.
A) team leader
B) middle manager
C) first-line manager
D) top manager
11) A ________ is an example of a first-line manager.
A) division manager
B) store manager
C) regional manager
D) shift manager
12) Kelly, a production supervisor, is responsible for ten employees who assemble components
into a finished product. Kelly is a ________.
A) top manager
B) nonmanagerial employee
C) middle manager
D) first-line manager
13) Managers with titles such as regional manager, project leader, or division manager are
________.
A) first-line managers
B) top managers
C) production managers
D) middle managers
14) Ben, a production plant manager, reports to Dan, a regional manager. Ben and Dan are
________.
A) top managers
B) middle managers
C) supervisors
D) first-line managers
15) ________ are responsible for making organization-wide decisions and establishing the plans
and goals that affect the entire organization.
A) Middle managers
B) Top managers
C) Production managers
D) Research managers
16) Tom is responsible for project managers who supervise others who perform manual work.
He reports to a vice president on another continent. Tom is a ________.
A) first line manager
B) middle manager
C) top manager
D) nonmanager
17) ________ have titles such as executive vice president, chief operating officer, and chief
executive officer.
A) Supervisors
B) Middle managers
C) First-line managers
D) Top managers
18) Kenneth is a vice president of operations. His position would be regarded as a ________.
A) top manager
B) supervisor
C) middle manager
D) first-line manager
7
19) Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must
decide how the work will be divided and who will do what work. Such an arrangement makes up
a(n) ________.
A) strategic partnership
B) coalition
C) organization
D) affinity group
20) Andrew is reviewing next week’s orders, scheduling orders to machines, and assigning
employees to run those machines. Andrew is engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
21) Today’s managers are just as likely to be women as they are men.
22) A manager must coordinate and oversee the work of other people so that organizational goals
can be accomplished.
8
23) A manager’s job is all about personal achievement.
24) In traditionally structured organizations, managers can be classified as first-line managers,
middle managers, or top managers.
25) Middle managers are responsible for making organization-wide decisions and establishing
the plans and goals that affect the entire organization.
26) One of the most difficult aspects of the increasing use of technology in the workplace has
been to make employees comfortable around robots.
27) Explain briefly how the definition of a manager has changed over time.
28) Describe and provide examples of first-line, middle, and top managers.
29) A great manager can inspire employees professionally and personally.
30) Managers play an important role in dealing with various challenges being faced by
organizations today.
31) Identify and discuss three reasons managers are still important even in the changing
organizational structures in use today.
32) Donald’s ability to complete activities efficiently and effectively with and through other
people is known as ________.
A) management
B) leadership
C) entrepreneurship
D) delegation
33) ________ involves ensuring that work activities are completed efficiently and effectively by
the people responsible for doing them.
A) Leading
B) Managing
C) Planning
D) Organizing
34) Which one of the following is an example of an efficient manufacturing technique?
A) reducing the amount of scrap created in the process of making a product
B) increasing the amount of time to manufacture products
C) increasing product reject rates
D) meeting customers’ rigorous demand
35) Wasting resources is considered to be an example of ________.
A) inefficacy
B) ineffableness
C) inefficiency
D) ineffectiveness
36) An automobile manufacturer increased the total number of cars produced while keeping the
production costs the same. The manufacturer ________.
A) increased its equity
B) increased its efficiency
C) increased its effectiveness
D) increased its effort
37) Ellen’s ability to produce the same amount of product with fewer personnel is a reflection of
her ________.
A) effectiveness
B) organizing skills
C) leadership
D) efficiency
38) Effectiveness is associated with ________.
A) reducing inventory
B) decreasing production time
C) doing the right things
D) doing things right
39) Whereas ________ is concerned with the means of getting things done, ________ is
concerned with the ends, or attainment of organizational goals.
A) effectiveness; efficiency
B) efficiency; effectiveness
C) effort; efficiency
D) efficiency; experience
40) The fact that Eileen achieves her departmental goals is an indication of her ________ as a
manager.
A) leadership
B) effectiveness
C) efficiency
D) attention to detail
41) If your team quickly painted the wall but discovered afterward it was the wrong wall, your
team would be ________.
A) efficient but ineffective
B) efficient and effective
C) effective but inefficient
D) neither effective nor efficient
42) If Fiona accomplishes her projects with high-quality results, but takes more time than other
managers in the process, as a manager she is ________.
A) efficient, but ineffective
B) a leader, but not a top manager
C) project oriented, but not effective
D) effective, but inefficient
43) More than a hundred years ago, Henri Fayol proposed that managers performed five
functions. They were ________.
A) planning, organizing, directing, evaluating, and controlling
B) organizing, directing, coordinating, evaluating, and controlling
C) planning, organizing, directing, coordinating, and controlling
D) planning, organizing, commanding, coordinating, and controlling
44) Today, the basic management functions include ________.
A) planning, organizing, commanding, and coordinating
B) planning, organizing, coordinating, and controlling
C) planning, organizing, directing, and controlling
D) planning, organizing, leading, and controlling
45) Establishing strategies for achieving organizational goals is a part of the ________ function.
A) leading
B) coordinating
C) planning
D) organizing
46) When Gavin decides how many units of output his employees should produce, he is
performing which of the following management functions?
A) controlling
B) leading
C) planning
D) organizing
47) Organizing includes ________.
A) setting organizational goals
B) hiring organizational members
C) motivating organizational members
D) determining who does what tasks
48) The human resources manager is meeting with the production manager to write job
descriptions and to decide how to group jobs for a new production line. These two are engaged in
________.
A) planning
B) organizing
C) leading
D) controlling
49) Two of Brent’s subordinates have not been getting along, a situation that has now interfered
with their productivity. When Brent meets with them to resolve the conflict, he is engaged in
________.
A) planning
B) organizing
C) leading
D) controlling
50) Motivating subordinates is primarily associated with the management function of ________.
A) planning
B) organizing
C) leading
D) directing
51) The ________ roles involve collecting, receiving, and disseminating information, according
to Mintzberg’s managerial roles.
A) interpersonal
B) informational
C) technical
D) decisional
52) When Fred tells the employees that he is sure they can fulfill the schedule because they are
good and skilled employees, he is performing which of the following management functions?
A) controlling
B) leading
C) negotiating
D) delegating
53) When Brandi is sharing with her team members the information she received at this
morning’s production meeting, she is performing the Mintzberg role of ________.
A) liaison
B) monitor
C) entrepreneur
D) disseminator
54) The process of monitoring, comparing, and correcting is called ________.
A) controlling
B) planning
C) leading
D) evaluating
55) When Joe checks the amount of output that the employees have completed and the number of
units that have been rejected, he is performing which of the following management functions?
A) controlling
B) leading
C) evaluating
D) monitoring
56) ________ developed a categorization scheme for defining what managers do, consisting of
ten different but highly interrelated roles.
A) Henri Fayol
B) Abraham Maslow
C) Henry Mintzberg
D) Peter Drucker
57) According to Mintzberg’s managerial roles, the ________ roles are ones that involve people
and other duties that are ceremonial and symbolic in nature.
A) informational
B) interpersonal
C) technical
D) decisional
58) When the mayor officiates at the ribbon-cutting ceremony for the new bridge, he is
performing one of Mintzberg’s ________ roles.
A) interpersonal
B) informational
C) decisional
D) organizing
59) The ________ role (as Mintzberg defined it) is more important for lower-level managers
than it is for either middle- or top-level managers.
A) leader
B) figurehead
C) negotiator
D) disseminator