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61) Odill intentionally included in his team individuals with opposing views, believing that a
variety of opinions made for better decisions. Odill has a(n) ________ view of conflict.
A) human relations
B) liberal
C) traditional
D) interactionist
62) The ________ of conflict management argues that some conflict is absolutely necessary for
effective organizational performance.
A) traditional view
B) reactionist view
C) human relations view
D) interactionist view
63) The type of conflicts that support group goals and improve performance are called ________
conflicts.
A) planned
B) dysfunctional
C) natural
D) functional
64) ________ conflict relates to the content and goals of the work.
A) Task
B) Role
C) Relationship
D) Work
65) The group could not agree on what needed to be done. Some thought they were to research
and present data; others thought they were to make recommendations. This is an example of
________ conflict.
A) process
B) task
C) relationship
D) functional
66) Which one of the following types of conflict is based on how the work gets done?
A) process conflict
B) relationship conflict
C) task conflict
D) role conflict
67) Michael thought they should start by reviewing what had been done in the past. Michelle
thought they should study the current situation first. This is an example of ________ conflict.
A) process
B) procedural
C) task
D) functional
68) Which one of the following types of conflict is most likely to be dysfunctional?
A) status conflict
B) relationship conflict
C) process conflict
D) task conflict
69) Molly is a party animal, loud, friendly, bluntly outspoken. Megan is quiet, tactful, and clearly
disapproving of Molly's lifestyle. It's no wonder the two do not work well together. This is a type
of ________ conflict.
A) task
B) process
C) relationship
D) interpersonal
70) A low-to-moderate level of task conflict consistently has a positive effect on group
performance. What is the reason for this?
A) It stimulates discussion of ideas that help groups be more innovative.
B) It helps the organization identify employee skills gaps.
C) It helps groups to alter the nature of the work according to the individual needs of team
members.
D) It helps groups members identify their individual strengths and weaknesses.
71) In which one of the following conflict resolution techniques are conflicts resolved by seeking
an advantageous solution for all the parties involved?
A) collaborating
B) compromising
C) forcing
D) accommodating
72) Conflicts can be resolved by withdrawing from them or suppressing them. This conflict
management technique is known as ________.
A) compromising
B) yielding
C) accommodating
D) avoiding
73) The typical interaction between a buyer and seller of a car in which offers are made and
countered is an example of ________.
A) collaborating
B) forcing
C) compromising
D) accommodating
74) A group's performance potential depends to a large extent on the individual resources its
members bring to the group.
75) A group's performance potential depends, to a large extent, on the individual resources its
members bring to the group.
76) An individual's role in a group is not defined by the internal structure of the group.
77) When Sam draws the group's attention back to the topic of discussion related to the group's
purpose, he is performing a satisfaction role
78) One negative aspect about group norms is that being part of a group can increase an
individual's antisocial actions.
79) Groupthink occurs only when group members have a negative image of the group or the
leader.
80) Groupthink has the ability to undermine critical thinking in the group and harm the quality of
decision making.
81) Recent experiments indicate conformity levels in groups has increased since Asch's studies.
82) Status can be a significant motivator with behavioral consequences when individuals and
others perceive the individual's status similarly.
83) Status incongruence can cause employees to decline to seek promotions.
84) Informal status is not as important as status conferred by the organization.
85) Small groups consistently get better results than larger ones when the groups are engaged in
problem solving.
86) Social loafing is the tendency for an individual to expend less effort when working
collectively than when working individually.
87) The human relations view of conflict holds that conflict must be avoided because it indicates
a problem within the group.
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88) Strategies such as avoidance, forcing, and compromise are used to resolve high conflict
levels.
89) A manager attempts to resolve a conflict by seeking an advantageous solution for all the
parties involved. This conflict management technique is called accommodating.
90) The more complex the task, the more a group benefits from group discussion about
alternative work methods.
91) Describe various aspects of group structure.
92) Robert is the CEO of a manufacturing plant. He believes that smaller teams are more
effective than larger ones. Do you think this is the right strategy? Why or why not?
93) Identify the advantages and disadvantages of group decision making.
94) An organization must eliminate conflicts to be successful. Do you agree with this statement?
Justify your answer.
95) A team has been established to solve a problem with an industrial adhesive used by the firm.
The three members are the installer, an engineer, and the sales representative for the adhesive
manufacturer, but the team does not have a specific leader. This team can be called a ________
team.
A) problem solving
B) self-managed
C) virtual
D) functional
96) Research evidence suggests that teams typically outperform individuals when ________.
A) one or more members are allowed to dominate the other team members
B) projects are short-term and need quick solutions
C) tasks require multiple skills, judgment, and experience
D) tasks are simple and do not involve critical thinking
97) ________ interact primarily to share information and to make decisions to help each member
do his or her job more efficiently and effectively.
A) Informal groups
B) Work groups
C) Work teams
D) Self-managed teams
98) A work group ________.
A) encourages open-ended discussions and active problem-solving meetings
B) works intensely on a specific goal using their positive synergy
C) measures performance directly by assessing collective work outputs
D) has no need or opportunity to engage in collective work that requires joint effort
99) A work team ________.
A) focuses on efficiency rather than collaboration
B) has shared leadership roles
C) measures performance based on its influence on others
D) cannot be quickly refocused or disbanded
100) ________ are teams from the same department or functional area involved in efforts to
improve work activities, though they are rarely given the authority to implement any of their
suggested actions.
A) Self-managed teams
B) Problem-solving teams
C) Virtual teams
D) Cross-functional teams
101) Jan's department seems to be a bottleneck in the assembly process. She and her coworkers
have been meeting regularly to generate ideas that might eliminate the bottleneck. Jan and her
coworkers are part of a ________ team.
A) self-managed
B) problem-solving
C) task
D) cross-functional
102) Five employees on the production line working together determine which person is
performing which tasks, who becomes a member of the team, and what resources are needed to
accomplish the work. These employees do not have a specific leader. These employees comprise
a ________ team.
A) problem solving
B) self-managed
C) virtual
D) functional
103) Strato Engineering, a technology product company, formed a team to develop the next
generation of the company's model CVF-D. The team is composed of employees from various
functional areas. This is a ________ team.
A) problem-solving
B) self-managed
C) virtual
D) cross-functional
104) An organization brings together members from various departments such as marketing,
accounting, human resources, and finance to form a team. This is an example of a ________
team.
A) cross-functional
B) problem-solving
C) self-managed
D) functional
105) Team 3 has been working together for several years, implementing modifications to the
company's current product. None of the members of this team are at the same location. They
utilize a variety of graphic-electronic technologies to view the product onscreen in three-
dimension at each location simultaneously. Which one of the following is the best way of
describing Team 3?
A) problem-solving
B) self-managed
C) virtual
D) cross-functional
106) It was amazing the team accomplished anything at all. It seemed they were always
bickering and cross with each other, but their final output stunned management. Which one of
the following might have contributed to their success?
A) intrinsic rewards
B) Type A personalities
C) clear goals
D) identical skills
107) Utilimotors decided teams would help improve employee morale and increase profitability
so all employees were assigned to one of many different teams. The results were disappointing.
This might be because team ________.
A) performance was improperly measured
B) goals were clearly conveyed
C) composition included the relevant mix of skills.
D) members lacked commitment
108) Leadership is very important to effective teams. In most cases, effective team leaders act as
________.
A) supervisors
B) regulators
C) controllers
D) facilitators
109) An incentive system which appropriately recognizes team activities is an example of which
one of the following characteristics of effective teams?
A) internal support
B) unified commitment
C) performance evaluation
D) external support
110) Research suggests that individuals outperform teams when the tasks being done require
multiple skills, judgment, and experience.
111) One important distinction between a work group and a work team is the degree of
interdependence among the members.
112) Work teams interact primarily to share information and to make decisions to help each
member do his or her job more efficiently and effectively.
36
113) A problem-solving team brings together experts in various specialties to work together on
various organizational tasks.
114) A self-managed team is a formal group of employees who operate without a manager and
are responsible for a complete work process or segment.
115) A team that uses technology to link physically dispersed members in order to achieve a
common goal is called a virtual team.
116) List and describe the four most common types of teams likely to be found in today's
organizations.
117) Which one of the following is a drawback of global teams?
A) They generate only a small pool of ideas when faced with problems.
B) They do not foster the appreciation of multiple perspectives.
C) They are characterized by greater potential for stereotyping.
D) They are highly susceptible to groupthink.
118) Which one of the following is a benefit of global teams?
A) Communication problems are less likely in global teams.
B) Global teams usually have a greater diversity of ideas.
C) There is a greater trust among team members.
D) Stress and tension are uncommon in global teams.
119) Research on conformity suggests that ________.
A) conformity is a culture-bound behavior
B) conformity tends to be higher in individualistic cultures
C) conformity is a major problem in global teams
D) conformity is higher in larger organizations
120) Which one of the following countries is most likely to assign status based on
accomplishments rather than on titles and family history?
A) China
B) Australia
C) Brazil
D) India
121) Which one of the following is true about social loafing?
A) It is a common phenomenon in collectivist cultures.
B) It is more common in cultures that are dominated by self-interest.
C) It is viewed as a positive characteristic in some cultures.
D) It rarely occurs in Western cultures.
122) A social network structure refers to ________.
A) the informal connections among individuals within groups
B) the formal norms and rules of a group that members must abide by
C) the extent of diversity in a formal group
D) the varying skills and knowledge that the members of a group posses
123) Global teams are associated with high levels of groupthink.
124) Social loafing is consistent with collectivist cultures.
125) In global teams, cohesiveness is often more difficult to achieve because of higher levels of
mistrust, miscommunication, and stress.
126) Research suggests a multicultural global team has difficulties capitalizing on the diversity
of ideas it generates.
127) As the use of teams at work continues to increase, managers must become coaches who
teach the skills of team membership.
128) Teams with high levels of interconnectedness attain their goals better.
129) Discuss the major issues associated with group structure in global teams.
130) How can a manager of a global team enhance the team's efficiency and effectiveness?
