114) In the wheel network, the leader serves as the hub through which all communication passes.
115) The informal organizational communication network is known as the chain.
116) Even in an open concept work design, some space should be provided for confidential
conversations.
117) Regardless of the work design, some workspace should exist where few distractions are
likely to occur.
118) How are town hall meetings used by organizations to communicate with employees?
119) Explain formal and informal communication within an organization.
120) Describe and explain the different directions of communication flow within an
organization.
121) Briefly describe three common communication networks, or patterns of communication,
that emerge in organizations. Is any one network preferable to others? If so, why? If not, what
factors decide which network is best for a particular situation?
122) What is the role of the informal communication network in organizations? How can
managers ensure that this network is beneficial to the organization?
123) “The grapevine is detrimental to effective organizational communication and must be
eliminated if the organization is to effectively engage its employees.” Do you agree with this
statement? Explain your answer.
124) A(n) ________ is a location where Internet users can gain wireless access to the Internet.
A) extranet
B) LAN
C) intranet
D) Wi-Fi hot spot
125) William says he never really gets a vacation any more. One likely explanation for his
statement is ________.
A) he only vacations in areas where his organization has facilities
B) he works ahead before the vacation and plays catch-up when he returns
C) he takes “staycations” and works on family/household projects on his time off
D) IT has made it possible for people in organizations to be fully accessible at any time
regardless of where they are
126) Which one of the following is a disadvantage of using IT in organizational communication?
A) economic drawbacks
B) geographic constraints
C) psychological costs
D) time constraints
127) IT has significantly improved a manager’s ability to monitor individual and team
performance.
128) One advantage of social media in business is that it can both convey information and
provide a platform for group conversations about the topic.
129) Although constant accessibility and the erasure of geographic constraints have been made
possible by IT, it is important for managers to consider the content of the message when
selecting the method of communication.
130) Though IT has improved organizational communications in recent years, ________ remains
a major concern.
A) timeliness
B) security
C) cost
D) breadth potential
131) One strategy some organizations are using to improve customer service is ________.
A) training through role-playing
B) secret shoppers
C) post-visit customer surveys
D) personalization
132) Suggestion boxes are a good idea, but if they are used, ________.
A) managers should explain why suggestions are feasible or not
B) each suggestion should be logged into a database available to all employees
C) employees should be adequately rewarded for every idea they submit that is implemented
D) no anonymous suggestions should be accepted
133) Ethical communication involves ________.
A) sharing enough information to lead the audience to a pre-determined conclusion
B) withholding information that is detrimental to the organization
C) including all relevant information
D) refraining from denigrating one’s employer on social media
134) All electronic information is inadmissible in court.
135) A current and continuing concern of electronic communication is the possibility of being
hacked.
136) “If you can’t beat ’em, join ’em” is one way to characterize the practice in which
organizations promote their own social media network for their employees.
137) Despite the widely promoted promises, company-wide knowledge databases have not
delivered the increases in effectiveness and efficiency managers expected.
138) An important communication concern for the individual service provider is making sure he
or she has the authority needed to deal with customers.
139) Plagiarism is a form of unethical communication.
140) Sometimes it is important to share the truth even if the truth hurts.
141) If the consequences of sharing the truth are painful to the receiver, the manager should
withhold the truth.
142) In a short essay, explain two main communication challenges that new technology has
created.
143) Explain how communication can have an impact on customer satisfaction and what
managers can do to improve communication.
144) How does unethical communication impact business? What are some ways that companies
communicate unethically?
145) Wilhelmina would like a raise, but every time she asks for one she is turned down.
Wilhelmina should ________.
A) explain why she needs the additional money
B) submit her next request in writing
C) go up the chain of command with her request
D) improve her persuasion skills
146) Tammy often said “I seen”, “we have went”, and “it has ran”. These phrases also appeared
in her emails. Tammy wonders why she has not been given assignments with greater
responsibility. What advice would you offer to Tammy?
A) Seek a mentor.
B) Sharpen your speaking skills.
C) Find a job coach.
D) Look for other employment.
147) Making the complex simple is one of the elements of effective persuasion.
148) Because of the heavy use of electronic communication methods, speaking skills have
become less important.
149) It is perfectly acceptable to use abbreviations in a text message when the sender is in a
hurry.
150) Discuss four areas where managers can improve their communication skills. Explain why
this is important.