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63) Application forms ________.
A) are most useful for gathering information
B) include personality and interest forms
C) use actual job behaviors
D) are not used for managerial positions
64) Tim is a candidate for an automotive mechanic's position. He is asked to deconstruct and
reconstruct part of an engine motor to demonstrate his skill. This is an example of a(n)
________.
A) aptitude test
B) performance-simulation test
C) intelligence test
D) psychometric test
65) Assessment centers are best used to select ________.
A) individuals for management positions
B) semiskilled workers
C) employees for entry-level positions
D) unskilled workers
66) Which one of the following is true of written tests as a selection tool?
A) They are not very popular anymore.
B) They are relatively good predictors for supervisory positions.
C) They cannot predict job performance.
D) They are almost universally used.
67) A ________ includes both positive and negative aspects about the job and the company.
A) structured interview
B) job analysis
C) realistic job preview
D) behavioral preview
68) Turnover is high among new hires at Stewart's company. At one exit interview, Stewart
asked the departing new hire why she was leaving so soon. Which one of the following
statements is the most likely response?
A) The company has a strong labor union so the majority of the decisions are dictated by
collective bargaining.
B) There is a recession in the economy that has severely affected employment levels across the
country.
C) The higher level employees repeatedly overemphasize the company's positive points while
interviewing candidates.
D) The company does not have good decruitment policies in place.
69) Larry is in charge of recruitment for entry-level positions at Merlin Infosystems. He believes
that job interviews should include a realistic job preview. Which one of the following is Larry
likely to do during job interviews?
A) emphasize the positive points, including the flexible nature of work
B) over-embellish the growth opportunities for employees
C) promise a vibrant, fun work culture at the office
D) tell the employee about possible overtime
70) Future HR needs are determined by the organization's current level of production and the
popularity of its products.
71) Title VII of the Civil Rights Act requires that employment tests be job-related and consistent
with business necessity.
72) Human resource planning entails two steps: assessing current human resources and meeting
future human resource needs.
73) Job descriptions focus on the job, while job specifications focus on the person.
74) Recruitment is defined as the process of screening job applicants to determine who is best
qualified for the job.
75) One disadvantage of employee referrals as a source of job candidates is that it generates
unqualified candidates.
76) There are essentially two ways of controlling labor supply through decruitment: firing and
early retirements.
77) The burden is on managers to prove that the selection devices they use are a valid predictor
of job performance.
78) Giving negative information about the organization to prospective candidates is not a good
idea because it puts the company in a bad light.
79) Discuss the two purposes of human resource planning.
80) What is recruitment? What are the commonly used recruitment sources?
81) Define decruitment and discuss the various decruitment options.
82) In a short essay, define selection and list some of the selection tools used by managers.
83) ________ is the process of introducing a new employee to his/her job and the organization.
A) Orientation
B) Selection
C) Staffing
D) Communicating
84) The two types of orientations are ________.
A) job orientation and procedural orientation
B) work unit orientation and organization orientation
C) work unit orientation and group orientation
D) organization orientation and group orientation
85) Which one of the following is a type of general training provided by organizations?
A) customer service
B) basic life-work skills
C) managing change
D) customer education
86) Successful orientation results in which one of the following outcomes?
A) insider-outsider transition
B) more premature resignations
C) reduced first-year turnover
D) fewer discrimination lawsuits
87) Which one of the following is a type of specific training provided by organizations?
A) technological skills
B) team building skills
C) supervisory skills
D) communication skills
88) In which one of the following traditional training methods are employees made to work at
different jobs in a particular area in order to get exposure to a variety of tasks?
A) training by job rotation
B) on-the-job training
C) mentoring
D) coaching
89) In which one of the following traditional training methods do employees work with an
experienced worker who provides information, support, and encouragement?
A) job rotation
B) experiential exercises
C) mentoring and coaching
D) on-the-job training
90) Which one of the following training methods involves employees participating in role
playing, simulations, or other face-to-face types of training?
A) experiential exercises
B) job rotation
C) mentoring and coaching
D) on-the-job training
91) ________ is an Internet-based learning where employees participate in multimedia
simulations or other interactive modules.
A) Podcasts
B) E-learning
C) Mobile learning
D) Videoconferencing
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92) Which of the following is a technology-based training method?
A) classroom lectures
B) experiential exercises
C) videoconferencing/teleconferencing
D) workbooks/manuals
93) Each day Ted's smartphone receives a training video about another aspect of his job. Ted can
access these at his leisure and is required to take a quiz to confirm he has watched them. This
system of delivering training content is called ________.
A) experiential exercises
B) mobile learning
C) videoconferencing
D) e-learning
94) A new employee goes through two types of orientation: work unit orientation and procedural
orientation.
95) Job rotation allows employees to work at different jobs in a particular area, thereby giving
them exposure to a variety of tasks.
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96) What is orientation? Discuss the two types of orientation.
97) Discuss the various traditional and technology-based training methods that managers use to
improve employee skill sets.
98) Which of the following methods of performance appraisal allows the evaluator to focus on
vital behaviors that separate effective work performance from ineffective work performance?
A) behaviorally anchored rating scale
B) written essay
C) critical incident
D) graphic rating scale
99) The ________ method of performance appraisal allows the evaluator to rate employees on an
incremental scale.
A) behaviorally anchored rating scale
B) management by objective
C) graphic rating scale
D) multiperson comparison
100) The top management of the company asks Earl to make use of a rating scale that will rate
the employees' actual job behaviors. The managers are asking Steve to use a ________.
A) 360-degree feedback
B) management by objective method
C) behaviorally anchored rating scale
D) graphic rating scale
101) Which one of the following performance appraisal methods is a combination of elements
from the critical incident method and the graphic rating scale method?
A) multiperson comparison
B) 360-degree appraisal
C) management by objective
D) behaviorally anchored rating scale
102) A ________ is a method of performance appraisal by which each employee is rated in
comparison to other employees in his work group.
A) multiperson comparison
B) behaviorally anchored rating scale
C) critical incident
D) graphic rating scale
103) In his report, Wade described the strengths and weaknesses of each of his subordinates. He
made a note of their past performances and the potential they displayed. He even provided
suggestions for their improvements. Wade is using the ________ method of conducting a
performance appraisal.
A) graphic rating scale
B) written essay
C) multiperson comparison
D) behaviorally anchored rating scale
104) Wayne hosts his first regional sales meeting during which he meets individually with his
employees and shows them a chart of their sales numbers for each month compared to their
budgeted quota for the year to date. Additionally, Wayne and each employee set mutually
agreed-upon budget goals for the remaining six months of the fiscal year. Wade is utilizing the
________ method of performance appraisal.
A) BARS
B) critical incident
C) MBO
D) multiperson comparison
105) The ________ method utilizes feedback from supervisors, employees, and coworkers.
A) multiperson comparison
B) 360-degree appraisal
C) critical incident
D) graphic rating scale
106) A ________ system rewards employees for the job competencies they demonstrate.
A) piece-rate pay
B) skill-based pay
C) variable pay
D) performance-based pay
107) Steve recommends that employees should be compensated according to their competencies,
rather than their designations. Employees should be financially rewarded when they gain more
knowledge and learn new processes that are relevant to the job, even if the employee is at a
lower level. This implies that Steve favors a ________.
A) variable pay system
B) fixed pay system
C) profit-based pay system
D) skill-based pay system
108) After 75 years in business, ABC Corp. has decided it is time to overhaul its compensation
system. What advice would you offer its HR manager?
A) Make it more flexible and reduce the number of pay levels.
B) Pay everyone in the same pay grade the same wage regardless of seniority.
C) Focus on benefits rather than wages or salaries.
D) Make pay a function of the amount of education the employee has.
109) Written essay and critical incident are performance appraisal methods.
110) Variable pay systems reward employees for the job skills and competencies they can
demonstrate.
111) List four of the seven major performance appraisal methods.
112) In providing assistance to employees being downsized, many organizations offer some form
of ________.
A) severance pay
B) piece-rate pay
C) overtime pay
D) merit pay
113) Which of the following is most likely to be included in family-friendly benefits provided by
organizations?
A) insurance programs
B) savings accounts
C) time off for school functions
D) retirement benefits
114) People who prefer segmentation are more likely to be satisfied and committed to their jobs
when offered options such as ________.
A) job sharing
B) company-sponsored family picnics
C) on-site child care
D) gym facilities
115) Downsizing is the planned elimination of ________ in an organization.
A) jobs
B) managerial hierarchy
C) cross-functional teams
D) departments
116) To help survivors of downsizing cope with the stress, managers provide ________.
A) outplacement assistance
B) severance pay
C) job search assistance
D) employee counseling
117) Because Quentin is the only male worker in a group of women, other male employees have
made jokes about his gender identity. The jokes have affected Quentin's motivation to work and
he is absent more often. This situation may constitute ________.
A) unwelcome sexual advances
B) normal workplace activity
C) protected free speech
D) hostile environment sexual harassment
118) The health condition that is most costly for employers is ________.
A) heart problems
B) obesity
C) diabetes
D) cancer
119) One method some companies are using to control health care costs is to ________.
A) charge obese people a higher percentage of health care premiums
B) decline to provide health coverage for older workers
C) fire employees who refuse to quit smoking
D) hire only candidates with a low body mass index
120) Companies can legally take disciplinary action against an employee who complains of a
hostile work environment.
121) Employers are changing from traditional to defined contribution plans as a cost-cutting
measure.
122) What can managers do to manage downsizing?
