59) Which of the following managerial styles is traditionally considered to be masculine?
A) agreeable
B) leading by example
C) collaborative
D) inclusive
60) U.S. federal law does not prohibit discrimination against employees on the basis of
________.
A) race
B) religion
C) age
D) sexual orientation
61) Which of the following managerial styles is traditionally considered to be feminine?
A) authoritative
B) leading by example
C) inclusive
D) being directive
62) ________ is the biological heritage (including physical characteristics such as one’s skin
color and associated traits) that people use to identify themselves.
A) Nationality
B) Ethnicity
C) Culture
D) Race
63) ________ refers to the social traits that are shared by a human population.
A) Race
B) Ancestry
C) Nationality
D) Ethnicity
64) Which of the following racial groups have been the focus of most race and ethnographic
studies of workplace diversity in the United States?
A) Hispanics and Whites
B) Whites and Native Americans
C) African Americans and Whites
D) Asians and African Americans
65) If my workplace goals included getting high scores on a performance evaluation, I would
prefer that my supervisor be ________.
A) the same gender as me
B) female
C) of an older generation than me
D) of my own race
66) Which of the following statements is true of the findings of studies on race and ethnicity in
the workplace?
A) Whites favor affirmative action programs and policies to a far greater degree than do African
Americans.
B) African Americans generally do worse than Whites in decisions related to the workplace.
C) Individuals in workplaces tend to favor colleagues of a race other than their own in
performance evaluations, promotion decisions, and pay raises.
D) Whites and African-Americans display statistically significant and consistent differences in
absenteeism rates, applied social skills at work, and accident rates.
67) Which one of the following statements is true of employing disabled employees?
A) Hiring people with disabilities leads to higher employment costs and lower profit margins.
B) Workers with disabilities lack job skills and experience necessary to perform as well as their
abled counterparts.
C) Employees with disabilities are exempt from potential disciplinary action, and there are high
costs associated with accommodating disabled employees.
D) A person with a disability for whom workplace accommodations have been provided has the
same obligations and rights as far as job performance.
68) Lulumelon owns a chain of fashion stores that serve men’s, women’s, and children’s clothing
categories. Jay, a motorcycle accident victim with an amputated leg, applies for a position at one
of the stores in an upmarket location. Which one of the following assumptions by Lulumelon
would prevent them from hiring him?
A) Most workers with disabilities require no accommodation but for those who do, more than
half of the workplace modifications cost $500 or less.
B) A person with a disability for whom workplace accommodations have been provided has the
same obligations and rights as far as job performance is concerned.
C) There is no set of guidelines on how to take any potential disciplinary action with disabled
employees.
D) Absentee rates for sick time are virtually equal between employees with and without
disabilities.
69) One big challenge for managers of diverse workforces is to ________.
A) provide accommodations for disabilities and religious beliefs that other employees don’t view
as special treatment
B) assure that employees do not discuss their religious beliefs with other workers
C) provide accommodations for disabled workers that don’t carry excessive costs
D) treat all employees identically despite individual differences
70) Which one of the following diversity factors has been called the “last acceptable bias”?
A) sexual orientation
B) gender identity
C) religious belief
D) ethnic origin
71) Bruce will be making a presentation to the senior management team to encourage them to
support efforts to improve the company’s diversity policies and practices. One of the more
compelling arguments he can use is ________.
A) companies with exclusive practices experienced higher profits
B) companies with inclusive practices outperformed their competitors
C) Federal law does not require companies to make accommodations for LBGT employees
D) the company will likely lose market share if it does not improve its practices
72) U.S. federal law does not prohibit discrimination against employees on the basis of sexual
orientation.
73) Age discrimination is prohibited by the Fair Labor Standards Act and the Americans with
Disabilities Act.
74) Employers generally tend to view older workers as not being flexible or adaptable and being
more resistant to new technology.
75) Women and men now each make up almost half of the workforce in the United States.
76) Women tend to be more argumentative and less willing to conform to authority than men
77) Research indicates that men tend to prefer jobs that encourage work-life balance more than
women do.
78) Men are found to follow a nurturing, inclusive, and collaborative style of leadership, in
contrast to women.
79) In the job setting, African Americans are found to receive lower job performance ratings, be
paid less, and be promoted less frequently than their white counterparts.
80) Employers are justified if they do not hire workers with disabilities as they lack job skills and
experience necessary to perform as well as their abled counterparts.
81) One problem with the Americans with Disabilities Act is that “disability” is defined very
narrowly.
82) U.S. federal law does not prohibit discrimination against employees on the basis of sexual
orientation.
83) What are some of the fears held by employers regarding employment of disabled persons?
Describe the actual realities associated with such fears.
84) What type of discrimination usually involves jokes or negative stereotypes being perpetrated
about fellow employees?
A) mockery and insults
B) discriminatory policies
C) exclusion
D) intimidation
85) ________ is a term that describes a tendency or preference toward a particular perspective or
ideology.
A) Bias
B) Prejudice
C) Impartiality
D) Reasoning
86) ________ refers to a preconceived belief, opinion, or judgment toward a person or a group of
people.
A) Prejudice
B) Impartiality
C) Equanimity
D) Bias
87) Judging a person on the basis of one’s perception of a group to which he or she belongs is
known as ________.
A) integration
B) assimilation
C) stereotyping
D) prejudice
88) Kathleen likes cats. She believes people who own cats are independent and free spirits. She
finds out Linda has a cat. Therefore, Linda is independent and free-spirited. In order, what is
happening here?
A) prejudice, stereotyping, bias
B) stereotyping, bias, prejudice
C) bias, stereotyping, discrimination
D) bias, prejudice, stereotyping
89) Discrimination refers to ________.
A) a preconceived belief, opinion, or judgment toward a person or a group of people
B) a tendency or preference toward a particular perspective or ideology
C) judging a person based on a perception of a group to which that person belongs
D) someone acting out their prejudicial attitudes toward people who are the targets of their
prejudice
90) What type of discrimination is said to have occurred when certain actions taken by
representatives of an organization deny equal opportunity to perform or unequal rewards for
performance?
A) exclusion
B) discriminatory practices or policies
C) incivility
D) intimidation
91) Older workers in an organization are subjected to ________ if they are laid off for being
highly paid and having lucrative benefits.
A) incivility
B) intimidation
C) discriminatory practices
D) exclusion
92) Mary belongs to a group that requires women to wear long sleeves, long skirts or dresses,
hair done up in a bun, and a small hat. Her coworkers often make negative comments about her
appearance. In this situation, Mary is subjected to ________.
A) mockery and insults
B) discriminatory policies
C) exclusion
D) intimidation
93) Which one of the following is an example of workplace discrimination in the form of
exclusion?
A) Older workers may be targeted for layoffs because they are highly paid and have lucrative
benefits.
B) African American employees at some companies have found racist graffiti in their work
areas.
C) Female lawyers note that male attorneys frequently cut them off or do not adequately address
their comments.
D) Many women in finance claim they are assigned to marginal job roles or are given light
workloads that don’t lead to promotion.
94) As a form of discrimination, incivility is said to occur when ________.
A) an employee is excluded from job opportunities or social events
B) an employee belonging to a specific group is overtly threatened or bullied
C) an employee’s opinions are consciously ignored
D) an employee is denied equal opportunity to perform
95) Which of the following examples would be considered appropriate stereotyping?
A) assuming women to be particularly bad drivers
B) bracketing working mothers as not being committed fully to their jobs
C) assuming red-haired people have rather nasty tempers
D) asking someone from accounting to help with a budgeting problem
96) In workplace jargon, the term “glass ceiling” refers to ________.
A) the perceived difference in cognitive abilities between male and female employees
B) the theoretical organizational level beyond which no discrimination exists
C) the cumulative difference between opportunities and rewards offered to male and female
employees
D) the invisible barrier that separates women and minorities from top management positions
97) Ang Li has found it rather hard to move up in her managerial career at her workplace
especially when compared to how fellow graduate from Tri-Valley, Adam Watson, has managed
to become the regional manager of sales in the company. This suggests the presence of ________
in Li’s organization.
A) goldbricking
B) a self-serving bias
C) a glass ceiling
D) stereotyping
98) The meaning of “glass” that is used in the term “glass ceiling” signifies ________.
A) the gulf in opportunities and rewards afforded to male and female employees that can be
“seen through” easily
B) that the perceived barrier to top management positions is brittle and vulnerable to changes at
the topmost organizational levels
C) that whatever is blocking the way for women to attain top management positions is not
immediately apparent
D) that organizations maintain a transparent ethos when defining management roles assigned to
male and female employees
99) Men are more likely than women to start out in an entry-level position, even when they have
the same educational qualifications.
100) Identify and briefly describe each type of discrimination that occurs in the workplace.
101) Discuss the negative consequences that can result from discrimination, whether intentional
or not.
102) Explain the concept of the “glass ceiling” in workplaces. What practices have aided in the
creation of the “glass ceiling”?
103) Which one of the following is the best description of the provisions of the Civil Rights Act,
Title VII?
A) prohibiting discrimination against individuals with disabilities or chronic illnesses
B) prohibiting discrimination against employees aged 40 or over
C) prohibiting the forced retirement of most employees
D) prohibiting discrimination based on race, color, religion, national origin, or gender
104) Which one of the following legislations gives individuals the right to sue for punitive
damages?
A) Americans with Disabilities Act of 1990
B) Civil Rights Act of 1991
C) Lilly Ledbetter Fair Pay Act of 2009
D) Mandatory Retirement Act of 1978
105) Nora has just informed her employer that she is expecting her second child. Her employer
immediately moved her to a position of less responsibility and pay and less physical activity.
This action is ________.
A) allowed under the Pregnancy Discrimination Act
B) illegal under Title VII of the Civil Rights Act
C) illegal under the Pregnancy Discrimination Act
D) allowed under the Americans with Disabilities Act
106) Mona has been employed at Marten Piano for 11 years as a quality engineer. She just
discovered that five years ago a male quality engineer received a higher wage increase than she
did even though their performance scores were identical. Under the ________Act, Mona can file
a discrimination complaint despite the elapsed time since the event.
A) Civil Rights
B) Lilly Ledbetter Fair Pay
C) Equal Pay
D) Age Discrimination
107) Johnson Controls violated the ________ Act when it denied women the option to apply for
positions in the lead battery room.
A) Civil Rights, 1964
B) Equal Pay
C) Civil Rights, 1991
D) Lilly Ledbetter Fair Pay
108) ________ is a process whereby an experienced organizational member provides advice and
guidance to a less-experienced member.
A) Delegating
B) Integration
C) Mentoring
D) Assimilation
109) A good mentor will ________.
A) introduce the protégé to influential managers within the firm
B) promote the protégé for assignments outside the protégé’s regular duties
C) groom the protégé for higher-level positions with the firm
D) provide constructive criticism to the protégé
110) Executives at Macromix have initiated a diversity skills training program to educate
employees about the importance of diversity at the workplace. Which one of the following
should be the first step to be implemented in the program?
A) making employees aware of the assumptions and biases they may have
B) teaching people specific skills on how to communicate effectively with their fellow
employees
C) increasing employees’ sensitivity and openness to those who are different from them
D) training employees on how to work effectively in a diverse work environment
111) Groups made up of employees connected by some common dimension of diversity are
known as employee ________.
A) work councils
B) resource groups
C) assistance teams
D) care programs
112) Men with a strong sense of fairness make the best mentors for women.
113) Our human nature is to not accept or approach anything that’s different from us.
114) Minority employees often feel singled out for special treatment because of all the attention
lavished on them.
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115) Give a brief description of diversity skills training in workplaces.