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Chapter 1 2 Which among the following is the most low-context culture
Copyright © 2014 Pearson Education, Inc. 47) Which among the following is the most low-context culture? A) Chinese B) Indian C) German D) Japanese E) Arab Answer: C Explanation: C) Examples of high-context cultures include Japan, China, and many Middle […]
Chapter 1 3 False explanation Communicate Effectively You Need Keep Technology
Copyright © 2014 Pearson Education, Inc. 70) In order to use communication technology effectively, you should NOT ________. A) use the powerful filtering and tagging capabilities of your system B) limit your presence on online social networks C) connect with […]
Chapter 10 1 A explanation Primary Research Involves The Collection New
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 10 Understanding and Planning Reports and Proposals 1) Which of the following reports contains data, facts, and feedback but not analysis or recommendations? A) policy implementation reports B) […]
Chapter 10 2 Which of the following scenarios reflects sampling bias
Copyright © 2014 Pearson Education, Inc. 46) Which of the following scenarios reflects sampling bias? A) Natasha surveys 50 people at two leading malls to study consumer behavior in Atlanta. B) Robert has designed a 20 minute online survey on […]
Chapter 10 3 The first step of effective business research is to locate the data
Copyright © 2014 Pearson Education, Inc. 73) Harry provides computer-based solutions to offices and helps them reduce their carbon footprint by reducing paper consumption. To expand his business, he is planning to send unsolicited proposals to a dozen offices. While […]
Chapter 11 1 B explanation Work Plan Proposal Indicates Exactly How
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 11 Writing and Completing Reports and Proposals 1) Which of the following is true about adapting reports and proposals to the audience? A) If you don’t know your […]
Chapter 11 2 Carl has been asked to create an informal balance in
Copyright © 2014 Pearson Education, Inc. 43) Visual literacy is the ability to ________. A) write effective links that serve for both navigation and content skimming B) delete out-of-date content from wikis and replace with fresh content C) cover the […]
Chapter 11 3 Because Readers Can Skeptical Online Content Take
Copyright © 2014 Pearson Education, Inc. 70) A longer report may include a(n) ________, a fully developed “mini” version of the report, for readers who lack the time or motivation to read the entire document. A) executive summary B) sandbox […]
Chapter 12 1 E explanation Addition Planning Your Speech Presentation Outline
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 12 Developing Oral and Online Presentations 1) Which of the following is the first step in planning oral presentations? A) organize the information B) select the right medium […]
Chapter 12 2 Which The Following Situations Requires Reading Speech a
Copyright © 2014 Pearson Education, Inc. 42) ________ overcome the drawbacks of the alternative approach by providing complementary information through textual and visual means; limiting the amount of information delivered at any one time to prevent cognitive overload; and, helping […]
Chapter 12 3 A line of communication created by people in an audience
Copyright © 2014 Pearson Education, Inc. 71) A line of communication created by people in an audience to connect with others inside or outside the room, with or without the knowledge of the speaker is generally known as ________. A) […]
Chapter 13 1 For any career path that you might want to pursue
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 13 Building Careers and Writing Résumés 1) For any career path that you might want to pursue, two guidelines are to be kept in mind: ________. A) choose […]
Chapter 13 2 41 David is aware that the majority of résumés are now subjected
Copyright © 2014 Pearson Education, Inc. 41) David is aware that the majority of résumés are now subjected to keyword searches in an applicant tracking system. To help David use keywords for his benefit, which of the following parts of […]
Chapter 13 3 Research Suggests That Currently The Most Common way
Copyright © 2014 Pearson Education, Inc. 69) A good place to start hosting e-portfolios is ________. A) a professional portfolio creator site B) a commercial scanning service site C) your college’s career center D) a social networking site E) Adobe’s […]
Chapter 14 1 Business Communication Essentials Boveet hill Applying And Interviewing
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 14 Applying and Interviewing for Employment 1) A job interview is sometimes viewed as a test to guess the right answers, or as an interrogation where you have […]
Chapter 14 2 Body Language Crucial This Point Stand Sit up
Copyright © 2014 Pearson Education, Inc. 41) ________ tests measure a variety of attributes involved in acquiring, processing, analyzing, using, and remembering information. A) Integrity B) Personality C) Cognitive D) Language proficiency E) Substance Answer: C Explanation: C) Cognitive tests […]
Chapter 14 3 Once you have mailed the letter of acceptance for a job you
Copyright © 2014 Pearson Education, Inc. 68) Once you have mailed the letter of acceptance for a job you can ________. A) request for an extension B) negotiate the salary C) apply for other jobs D) ask how well you […]
Chapter 2 1 E explanation Constructive Feedback Sometimes Called Constructive Criticism
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 2 Mastering Team Skills and Interpersonal Communication 1) Teams are at the core of ________ management, which is the effort to involve employees in the company’s decision-making process. […]
Chapter 2 2 Concept u all o difficulty Easy learning Outcome Describe Best Practices
Copyright © 2014 Pearson Education, Inc. 44) Amy volunteers at a helpline for kids. Though she is not a qualified counselor, her job is to listen to the callers, and understand their feelings and points of view. She is trained […]
Chapter 2 3 This May Not Possible with Virtual Method classification Application aa c s b
Copyright © 2014 Pearson Education, Inc. 72) Groupthink occurs when team members participate and bring a variety of perspectives to improve decision making. Answer: FALSE Explanation: Business teams can generate tremendous pressures to conform. Groupthink occurs when peer pressures cause […]
Chapter 3 1 Business messages usually have general and specific purposes
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 3 Planning Business Messages 1) The first stage of the writing process includes ________. A) selecting the right medium B) producing the message C) composing the message D) […]
Chapter 3 2 Then listening The Playback They Can Identify Ways
Copyright © 2014 Pearson Education, Inc. 45) One of the drawbacks of using email is its ________. A) high cost B) slow speed C) privacy risks D) formality E) urgency Answer: C Explanation: C) Like other electronic media, email often […]
Chapter 3 3 Next Produce Your Message Giving Attractive Professional appearance
Copyright © 2014 Pearson Education, Inc. 72) The second stage of the writing process involves adapting the message to the audience and composing the first draft. Answer: TRUE Explanation: The second stage of the writing process involves adapting the message […]
Chapter 4 1 E explanation Most Business Communication Uses Conversational Tone plain
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 4 Writing Business Messages 1) Select the sentence with the best “you” attitude. A) G&B’s savings scheme is the best of its kind in the country. B) The […]
Chapter 4 2 Kate has to write an article explaining why a particular candidate
Copyright © 2014 Pearson Education, Inc. 49) If you want to downplay an idea, you must ________. A) make it the subject of the sentence B) place it at the end of the sentence C) add more detail to the […]
Chapter 4 3 Small, numerous, near, and good are all examples of concrete words
Copyright © 2014 Pearson Education, Inc. 81) The words “kick,” “increase,” “dog,” and “desk” are examples of abstract words. Answer: FALSE Explanation: A concrete word stands for something you can touch, see, or visualize. Most concrete terms are anchored in […]
Chapter 5 1 Which of the following statements is true regarding the revision process
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 5 Completing Business Messages 1) Which of the following sets of activities are part of the final step of the three-step writing process? A) gathering information; selecting a […]
Chapter 5 2 Isabel has written a long report on the current market situation
Copyright © 2014 Pearson Education, Inc. 46) Isabel has written a long report on the current market situation. When reviewing her report, she finds that though the report is well-written, some words have been repeated often, and this makes it […]
Chapter 5 3 Which of the following statements about proofreading is true
Copyright © 2014 Pearson Education, Inc. 72) Which of the following statements about proofreading is true? A) Reading pages backward or aloud is not an efficient way of proofreading. B) Placing a finger under each word while reading can slow […]
Chapter 6 1 Communities Interest That Form Around A specific Product
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 6 Crafting Messages for Electronic Media 1) Which of the following electronic media provides a variety of communication tools including status updates, user comments, and personal profiles? A) […]
Chapter 6 2 When you request information or action through your email
Copyright © 2014 Pearson Education, Inc. 40) When you request information or action through your email, you should ________. A) wait for the reader to ask for a deadline for the request B) put your main request in all caps […]
Chapter 6 3 Which of the following is the last step in the podcasting process
Copyright © 2014 Pearson Education, Inc. 70) When developing podcasts, you should ________. A) make up your content as you record the podcast as this will come across as being spontaneous and natural B) take several minutes to come to […]
Chapter 7 1 When making a routine request, the body of your message should
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 7 Writing Routine and Positive Messages 1) When developing routine requests and positive messages, you should ________. A) slowly build up to the request or main idea B) […]
Chapter 7 2 When granting claims and requests for adjustment when your company is at fault
Copyright © 2014 Pearson Education, Inc. 40) Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault? A) Explain precisely how you have resolved, or plan to resolve, the situation. […]
Chapter 7 3 Which of the following is true about sending goodwill messages
Copyright © 2014 Pearson Education, Inc. 67) Which of the following is true about sending goodwill messages? A) If you are already friendly with the reader, a personal tone is appropriate when sending congratulations. B) A hand-written note of appreciation […]
Chapter 8 1 Which of the following approaches to organizing negative messages
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 8 Writing Negative Messages 1) A negative message opens with piece of a bad news, proceeds to the reasons for the situation or the decision, and ends with […]
Chapter 8 2 Which The Following Would The Most Effective
Copyright © 2014 Pearson Education, Inc. 42) Which of the following is a guideline for closing a negative message organized using the indirect approach? A) Avoid a certain conclusion. B) Encourage additional communication or discussion. C) Act as though the […]
Chapter 8 3 Has This Vendor Ignored Repeated Messages Relating
Copyright © 2014 Pearson Education, Inc. 71) A negative approach using the direct approach opens with a buffer, then builds up the reasons behind the bad news before presenting the bad news itself. Answer: FALSE Explanation: A negative approach using […]
Chapter 9 1 When Using Analogy Create Logical Appeal You
Copyright © 2014 Pearson Education, Inc. Business Communication Essentials, 6e (Bovee/Thill) Chapter 9 Writing Persuasive Messages 1) A message that attempts to change an audience’s attitudes, beliefs, or actions is a(n) ________ message. A) routine B) negative C) persuasive D) […]
Chapter 9 2 C explanation Price Likely Objection For Instance You
Copyright © 2014 Pearson Education, Inc. 43) A good persuasive claim should ________. A) always include a sincere apology for the trouble caused to the receiver B) avoid wasting the receiver’s time by reviewing the case in the message C) […]
Chapter 9 3 Use Simple Language That Your Audience Can
Copyright © 2014 Pearson Education, Inc. Consider the following marketing message for a new breakfast cereal, “Essentials” manufactured by Total Foods, that claims to help consumers rapidly lose weight when used as part of a particular diet plan. “Do you […]