81) The words “kick,” “increase,” “dog,” and “desk” are examples of abstract words.
82) Small, numerous, near, and good are all examples of concrete words.
83) Jargon is an efficient way to communicate within the specific groups that understand these
terms.
84) It is important to use a great deal of technical jargon in all business messages to build
credibility with the reader.
85) A compound sentence has one main clause and one subordinate clause.
86) A compound-complex sentence has two main clauses and at least one dependent clause.
87) To draw attention to important ideas in a sentence, they should be placed at the beginning or
at the end of the sentence.
88) Echoing a word from a previous sentence is one way to establish a transition.
89) Topic sentences are generally more specific than support sentences.
90) Autocompletion software is essentially the same thing as autocorrection software.
91) Rewrite the following paragraph using the “you” attitude: Highstreet Shoes has the best
products for the best prices in town. We offer shoes for every possible activity, from casuals to
formals, for work or play. Our customers consistently report the highest satisfaction levels. The
salespeople at our stores are familiar with the entire range of shoes and can help our customers
choose the best option for them. We are located at most major malls and shopping centers and
even have an online store, for customer convenience. Our returns policy allows product returns
within 90 days of purchase, in their original packaging. Kindly note that no returns will be
accepted after 90 days.
92) Discuss the various types of biases and methods to avoid these.
93) Brad wants to set up a catering business from his home. He needs to publicize his business
and build his credibility with potential customers. Explain how Brad can build his credibility
with the help of concrete examples.
94) Janie is new to a job in a large company in which most work interactions take place via
email. She needs to know how to decide the tone and structure for her emails. Explain what she
can do to improve her emails, and what she should avoid.
95) James Sharp has to write a formal email to Mark Simpson, his manager, explaining that he
has to take a few days’ leave. He must also send an email to Joan Sanders, his colleague,
discussing what has to be done and the tasks that need to be completed during his absence. In
what way will the two emails be different? Discuss the differences in tone between the two and
how James can achieve this.
96) Rewrite the following passage in the passive voice: The library committee has decided to
allot 35 percent of the library’s yearly grant to the purchase of new computers and computer
hardware. The committee decided to increase its purchase of new technology as these facilities
are popular among its patrons. Approximately 75 percent of library patrons use the surfing and
email facilities. Borrowing rates for books, magazines and DVDs have decreased sharply over
the past few years. The library committee has therefore decided to focus on new technology to
attract the new generation.
97) Joanna is the Sales Manager for Amco Products. Andrew, one of the salesmen reporting to
her, has not met his targets for the month. Joanna must send him an official email asking him to
explain his poor performance. She doesn’t want to sound accusatory, but hopes that the email
will encourage him to improve. Write the email using either the active or the passive voice and
explain your choice.
98) Read the following paragraph and add transitions to connect ideas and sentences:
The world is getting smaller every day. Most people use electronic gadgets for communication.
Distances between countries are shrinking daily. Travel is easier than ever before. Road and rail
transit is too slow for modern travelers. Air travel is quick and easy. Cultural and social
boundaries are blurring. Ideas, languages, and popular culture spread across the globe almost
instantly. National cultures are making way for a unified global culture. Technology has played a
major part in globalization.
99) List four methods of using transitions to help make paragraphs coherent.
100) Briefly describe at least four word processing capabilities that can help business writers
shape their writing.