47) Which among the following is the most low-context culture?
A) Chinese
B) Indian
C) German
D) Japanese
E) Arab
48) Which of the following is true about communication challenges presented by cultural
context?
A) A person from a low-context culture is more likely to view a high-context person’s work
culture as being insensitive to group harmony.
B) A person from a high-context culture is more likely to consider personal pledges more
important than contracts.
C) In a low-context culture, people are more likely to consider gestures and tone of voice when
receiving a message.
D) In a high-context culture, the rules of everyday life are stated explicitly.
E) A person from a high-context culture is more likely to adhere strictly to the law.
49) One aspect that is common across cultures is that ________.
A) the percentage of management roles held by men and women are roughly equal
B) age earns respect and increasing power and freedom
C) nonverbal signs like gestures or facial expressions are interpreted the same way
D) men and women tend to have slightly different communication styles
E) age is often associated with declining powers and a loss of respect and authority
50) ________ is the tendency to judge all other groups according to the standards, behaviors, and
customs of one’s own group.
A) Cultural context
B) Stereotyping
C) Ethnocentrism
D) Ethical lapse
E) Ethical dilemma
51) Assigning a wide range of generalized—and often inaccurate—attributes to an individual on
the basis of membership in a particular group, without considering the individual’s unique
characteristics is referred to as ________.
A) ethical lapse
B) cultural competency
C) profiling
D) cognitive dissonance
E) stereotyping
52) Which of the following is a guideline for improving intercultural communication?
A) Consider aspects like personal appearance when trying to judge a person.
B) Avoid using sources like travel guidebooks to learn about a culture.
C) Recognize your own cultural biases.
D) Always assume that others will think, believe, and behave as you do.
E) Do not tolerate ambiguity of any kind.
53) Which of the following is a guideline for improving intercultural communication?
A) Consider aspects like personal appearance when trying to judge a person.
B) Be flexible and be prepared to change your habits and attitudes.
C) Avoid using sources like travel guidebooks to learn about a culture.
D) Always assume that others will think, believe, and behave as you do.
E) Do not tolerate ambiguity of any kind.
54) Which of the following is a guideline for improving intercultural communication?
A) Consider aspects like personal appearance when trying to judge a person.
B) Do not tolerate ambiguity of any kind.
C) Avoid using sources like travel guidebooks to learn about a culture.
D) Always assume that others will think, believe, and behave as you do.
E) Avoid ethnocentricity and stereotyping
55) When writing for multilingual audiences, you should ________.
A) use slang and jargon
B) spell numbers out instead of using figures
C) use transitions generously
D) use abbreviations extensively
E) use long paragraphs and sentences
56) When writing for multilingual audiences, you should ________.
A) use slang and jargon
B) spell numbers out instead of using figures
C) use transitions sparingly
D) use abbreviations carefully
E) use long paragraphs and sentences
57) When writing for multilingual audiences, you should ________.
A) use slang and jargon
B) use figures instead of spelling out numbers
C) use transitions sparingly
D) use abbreviations generously
E) use long paragraphs and sentences
58) When writing for multilingual audiences, you should ________.
A) use slang and jargon
B) spell numbers out instead of using figures
C) use transitions sparingly
D) use abbreviations generously
E) rely on specific terms and concrete examples to explain your points
59) Jeremy is a manager at the telecommunication customer care branch of a leading router
manufacturing company based in the U.S. He argues that hiring native speakers of English will
ensure higher customer satisfaction and better customer care service. Which of the following, if
true, weakens his argument?
A) Workers are more productive when managers communicate in their native language.
B) English fluency and accent modification are an integral part of training for customer care
executives.
C) Global firms promote talented executives who can work in a multicultural diverse
environment.
D) In the U.S., minorities are the fastest growing consumer group holding $3 trillion buying
power.
E) Non-native speakers of English bring diversity to the workplace.
60) Which of the following is an effective tip for speaking with multilingual audiences?
A) Ask questions like “Is this too difficult for you?” to ensure understanding.
B) Adapt your conversation style to the other person’s.
C) Make multiple points at a time.
D) Don’t repeat your points.
E) Look for nods and smiles to ensure your audience is understanding your message.
61) Which of the following is an effective tip for speaking with multilingual audiences?
A) Ask questions like “Is this too difficult for you?” to ensure understanding.
B) Look for nods and smiles to know if your audience is understanding your message.
C) Make multiple points at a time.
D) Don’t repeat your points.
E) Learn important phrases in your audiences language.
62) Which of the following is a tip for speaking with multilingual audiences?
A) Ask questions like “Is this too difficult for you?” to ensure understanding.
B) Don’t repeat your points.
C) Make multiple points at a time.
D) Do not assume the audience’s smiles and nods to be a sign that they understood your point.
E) Avoid checking frequently for comprehension.
63) ________—which involves inviting input from groups of people inside or outside the
organization—gives companies access to a much wider range of ideas, solutions to problems,
and insights into market trends.
A) Ethnocentrism
B) Crowdsourcing
C) Applicant Tracking systems
D) Speech synthesis
E) Scaffolding
64) Advanced systems for videoconferencing can feature telepresence, a technology that allows
you to ________.
A) view video images that are life-sized and extremely realistic
B) convert email and IM into voice messages
C) automatically forward incoming calls
D) contribute to and edit the same document from remote locations
E) hold meetings in virtual worlds like Second Life
65) In order to use communication technology effectively, you should NOT ________.
A) use the powerful filtering and tagging capabilities of your system
B) let technology overwhelm the communication process
C) connect with people face-to-face frequently
D) limit your presence on online social networks
E) try to control the number and types of messages you receive
66) In order to communicate effectively using technology, you should ________.
A) subscribe to as many blog feeds and Twitter follows as you can
B) become an expert in most technologies
C) use technology to completely do away with face-to-face communication
D) become familiar with the basic features and functions of the tools you use
E) expand your social networks online to the maximum extent possible
67) In order to communicate effectively using technology, you should ________.
A) become an expert in most technologies
B) try to isolate high-priority messages that need your attention
C) use technology to completely do away with face-to-face communication
D) use blog feeds and Twitter follows to the maximum extent possible
E) expand your social networks online to the maximum extent possible
68) In order to communicate effectively using technology, you should ________.
A) guard against information overload
B) always activate visual alerts for incoming messages
C) use technology to completely do away with face-to-face communication
D) use blog feeds and Twitter follows to the maximum extent possible
E) expand your social networks online to the maximum extent possible
69) When using communication technology, it is important to ________.
A) use blog feeds and Twitter follows to the maximum extent possible
B) reconnect with people on the phone or in person frequently
C) use technology to completely do away with face-to-face communication
D) pay equal attention to all the information—immediately useful or not—that you receive
E) expand your social networks online to the maximum extent possible