72) Groupthink occurs when team members participate and bring a variety of perspectives to
improve decision making.
73) Productivity and quality of collaborative efforts depend heavily on communication skills.
74) Conflict is constructive if it forces important issues into the open, increases the involvement
of team members, and generates creative ideas for solving a problem.
75) As members of a group have a common goal, individual responsibilities are minimal or non-
existent.
76) The best approach to developing team messages is for the team to write together, as a group,
as this process benefits from group participation.
77) Constructive feedback delivers criticism with no effort to stimulate improvement.
78) The productivity of meetings is independent of its timings.
79) In decision-making meetings, participants persuade, analyze, and solve problems.
80) An agenda is beneficial to all meetings.
81) Summarizing the conclusions of the discussion at the end of a meeting is an inefficient use of
time and can easily be avoided.
82) It is appropriate for the leader of a meeting to ask shy individuals for their input on certain
issues.
83) Informal meetings use parliamentary procedure, a time-tested method to stimulate
participation and summarize information.
84) Online brainstorming allows companies to generate ideas from people across the
organization.
85) Effective listening requires the listener to evaluate the quality of the evidence and the logic
of the argument.
86) The goal of critical listening is to understand the speaker’s feelings, needs, and wants so that
you can appreciate his or her point of view, regardless of whether you share that perspective.
87) Critical listening poses a barrier to effective listening.
88) Prejudgment, selective perception, and selective listening are barriers to being a good
listener.
89) Nonverbal expressions such as facial signals are universal—it remains consistent from
culture to culture.
90) In a business environment, expectations regarding time and space vary from culture to
culture.
91) Andrew is the manager of the Human Resources department in his firm. He needs to create
an employee manual for new employees in the firm. The manual should cover topics like
organization goals, dress code, leave policy, organization rules, etc. He can choose to work on
the manual alone, or form a team to do the work instead. Which method should Andrew pick,
and how should he go about it? Explain your choice giving the advantages and disadvantages of
each approach.
92) The top management of an automobile company with branches across the country wants to
replace in-person meetings for teams with virtual meetings, to minimize travel time and costs.
Make an argument for the superiority of in-person meetings, describing the disadvantages of the
virtual method.
93) Sportswear Inc. has branches across the United States. At present, company executives travel
to other branches for key strategy meetings. Sportswear Inc. wants to cut costs and save time.
Discuss some options the company can use to achieve this and describe the benefits of each
method.
94) List and briefly describe three important forms of meeting technologies in use today.
95) Two rival candidates for the office of Student Body President at Bournville University must
debate a given topic before the election. Describe the three types of active listening and state
how each type of listening can help listeners choose a candidate to vote for. If you were the
speaker, which type of listening do you think would help your campaign?
96) Two rival candidates in the race for mayor of Springton are scheduled to speak on education
policies in the city, a controversial topic. Each will be promoting his plan for education. Which
type of listening will help listeners decide which plan is likely to be successful?
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97) List and explain the phases of the listening process.
98) List and discuss the barriers to effective listening.
99) Describe the major types of nonverbal communication. Discuss how a speaker’s nonverbal
communication can affect listeners and what listeners’ nonverbal communication may convey to
a speaker. Describe possible ways in which a speaker can aid listening through the use of
nonverbal methods of communication.
100) Explain the different types of nonverbal communication, and how they may be interpreted
differently in different cultures.