Human Relations 4th Edition

Teachers Manual 4th Edition Chapter 1 Human Relations: The Key to Personal and Career Success FOCUS The overall goal of the fourth edition of Human Relations is to provide relevant content and activities that will enable students to embrace 21st century skills, integrate new ideas/change, offer new solutions, and apply a global perspective to issues

TEACHING MASTER 10.1-B ROLES FOR PRESIDENT AN ECONOMIST Scenario on Sweet Some-Mores, Inc. General Role of the Board Members (class members) You have just been nominated to the Board of Directors of Sweet Some- Mores, Inc., and have been called to your first meeting. The company has been in business making

Chapter 11 Intercultural Competence: A 21st Century Imperative JUMP START The ability to interact effectively with individuals who are different from us is an imperative in todays increasingly diverse and global society. The makeup of the workforce is rapidly changing, and by the year 2016 minorities will make up 45 percent of

Chapter 12 Workplace Etiquette: Rules for Behavior FOCUS Mastering and using correct etiquette is important in any setting but especially so in work-related ones if people are to attain and maintain success. Many people today are unsure of rules of etiquette and therefore lack confidence in their ability to act appropriately, needlessly diminishing the self-confident

Chapter 13 Organization: Structure, Culture, and Climate JUMP START The purpose of this chapter is to introduce students to the various organizational structures and the advantages and disadvantages of each. The fact that organizations change for various reasons is pointed out. If students realize the reasons for structural changes and

Chapter 14 Career Advancement Strategies: Reinventing Yourself JUMP START The purpose of this chapter is to acquaint students with changes that are occurring in their personal and professional lives that will have far-reaching effects on their lifestyles. Technological innovations, economic restructuring, and work environment changes are discussed in sufficient detail to aid students

Chapter 15 Setting Goals: Steps to Success FOCUS This chapter is designed to help students appreciate the importance of planning and goal setting for both individuals and organizations. Individual goal setting is explored in detail, with suggestions for setting various types of goals, working toward them, and evaluating accomplishments. Varieties of

Chapter 15 Setting Goals: Steps to Success FOCUS This chapter is designed to help students appreciate the importance of planning and goal setting for both individuals and organizations. Individual goal setting is explored in detail, with suggestions for setting various types of goals, working toward them, and evaluating accomplishments. Varieties of

Chapter 16 Change: A Constant in an Inconstant World FOCUS The purpose of this chapter is to explain why organizations need to change and how change is accomplished. An understanding of these matters and of the reasons that people resist change will help students become more comfortable with the change process. Resources for

Chapter 17 Employee Rights: Working Toward Mutual Respect JUMP START During the 20th century, the government began taking an active role in regulating the workplace in the areas of employment discrimination; fair labor standards; the right to bargain collectively over wages, hours, and working conditions; employee safety; employee benefits; and employee rights. The purpose

Chapter 18 Maintaining Work and Life Balance: The Key to a Healthy Lifestyle JUMP START Scientists are uncovering that chronic stress can be bad for productivity and even take years off your life. Discuss with students how the American culture values hard work and the fact that many organizations value those

Chapter 2 Handling Emotions in the Workplace: Strategies for Success FOCUS The purpose of this chapter is to help students understand the importance of emotions, emotional intelligence, and self-awareness, use strategies for self-regulation at work, appreciate the role of motivation and empathy in career success, use social skill to enhance work

Chapter 3 Motivation: Maximizing Productivity FOCUS Motivation is a key factor in work, success, and productivity. If companies cannot motivate individuals, productivity will be mediocre to low. If individuals are unable to motivate themselves, they will never be able to reach goals and objectives. The purpose of this chapter is to introduce

Chapter 4 Communication: The Essential Skill FOCUS Technological developments have increased the creation and flow of data, and employees must interact effectively with a variety of people in a normal workday. The purpose of this chapter is tomake students aware of the great importance of communication in human relations, to introduce

Chapter 5 Ethics At Work: Your Attitude and Responsibility FOCUS The purpose of this chapter is twofold. The first is to highlight issues that comprise ethics. Given the complexities of ethical decision making in todays work environment, students must be familiar with the problems, and issues they will face. The second purpose is

Chapter 6 Effective Decision Making: Your Competitive Advantage JUMP START This scenario helps highlight how important and complicated effective decision making can be in todays complex business environment. The better students are at making decisions effectively, the more valuable they are to their organization. Emphasize to students that the organization is an

Chapter 7 Groups and Teams: Working Well With Others FOCUS Work groups are important because they influence the overall behavior and performance of individuals in the workplace. People tend to join groups for four common reasons--social connection and affiliation with people, the power that comes from greater security in numbers, increased self-esteem

Chapter 8 Conflict Management: Techniques for Resolution JUMP START This scenario helps highlight the reality that, at some point in time, almost everyone who works will be involved in conflict. Because Americans spend nearly three hours a week dealing with conflict, learning how to do so and becoming proficient at it is

Chapter 9 Leadership: What Makes an Effective Leader? FOCUS No institution or group can function without leadership. Yet, many people today question the effectiveness of our leaders. Recent events in this country with government, Wall Street, professional athletes and business moguls have highlighted unethical and inappropriate leadership. Students must learn how to

Chapter 1Human Relations: The Key to Personal and Career Success TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Human relations is the study of only positive relationships among individuals. ANS: F PTS: 1 ANS: F PTS: 1 ANS: F PTS: 1 2. Organizations are not concerned

Chapter 10Appreciating Power: Positioning and Politics TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Clothing is an external physical factor that may send power signals. ANS: T PTS: 1 ANS: T PTS: 1 ANS: T PTS: 1 2. Power gives us the means to accomplish tasks

Chapter 11Intercultural Competence: A 21st Century Imperative TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Religion is not considered to be an aspect of diversity in people. ANS: F PTS: 1 ANS: F PTS: 1 ANS: F PTS: 1 2. Time orientation of all cultures is

Chapter 12Workplace Etiquette: Rules for Behavior TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Workplace etiquette suggests that we use commonly accepted rules for good behavior in workplace interactions. ANS: T PTS: 1 ANS: T PTS: 1 ANS: T PTS: 1 2. Companies view etiquette as

Chapter 13Organization Savvy: Structure, Culture, and Climate TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Organizations have a structure you cannot see. ANS: T PTS: 1 ANS: T PTS: 1 ANS: T PTS: 1 2. The pyramidal hierarchy is the only structure a company really needs.

Chapter 14Career Advancement Strategies: Reinventing Yourself TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Changing technology is the only force shaping the future of work. ANS: F PTS: 1 ANS: F PTS: 1 ANS: F PTS: 1 2. Only external forces cause you to have to

Chapter 15Setting Goals: Steps to Success TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Planning is important only to individuals and not to organizations. ANS: F PTS: 1 ANS: F PTS: 1 ANS: F PTS: 1 2. A goal is the objective, target, or end result

Chapter 16Change: A Constant in an Inconstant World TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. The delegated method of implementing change gives employees the responsibility and authority to effect the change. ANS: T PTS: 1 ANS: T PTS: 1 ANS: T PTS: 1 2. Consumer

Chapter 17Employee Rights: Working Toward Mutual Respect TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Affirmative Action was originally designed to correct past discriminatory practices against minorities and women. ANS: T PTS: 1 ANS: T PTS: 1 ANS: T PTS: 1 2. Laws in the area

Chapter 18Maintaining Work and Life Balance: The Key to a Healthy Lifestyle TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Stress only began to occur in the past 15 years because of technology. ANS: F PTS: 1 ANS: F PTS: 1 ANS: F PTS: 1 2.

Chapter 2Handling Emotions in the Workplace: Strategies for Success TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Emotional intelligence refers to your ability to recognize and manage your feelings and those of others. ANS: T PTS: 1 ANS: T PTS: 1 ANS: T PTS: 1 2.

Chapter 3Motivation: Maximizing Productivity TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Vroom believes that people behave in certain ways only if they expect that behavior to help them reach a goal. ANS: T PTS: 1 ANS: T PTS: 1 ANS: T PTS: 1 2. Wants

Chapter 4Communication: The Essential Skill TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Communication is the process by which we exchange information through a common system of symbols, signs, or behavior. ANS: T PTS: 1 ANS: T PTS: 1 ANS: T PTS: 1 2. Communication problems

Chapter 5Ethics at Work: Your Attitude and Responsibilities TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Making ethical choices means not only choosing what is legal, but also what is right based on values. ANS: T PTS: 1 ANS: T PTS: 1 ANS: T PTS: 1

Chapter 6Effective Decision Making: Your Competitive Advantage TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. No decision is a decision. ANS: T PTS: 1 ANS: T PTS: 1 ANS: T PTS: 1 2. Voting is a good way to reach consensus. ANS: F PTS: 1

Chapter 7Groups and Teams: Working Well With Others TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. A group consists of two or more individuals who are aware of one another, interact on a regular basis, and perceive themselves to be a group. ANS: T PTS: 1 ANS: T PTS:

Chapter 8Conflict Management: Techniques For Resolution TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. When attempting to resolve conflict, needs are always obvious. ANS: F PTS: 1 ANS: F PTS: 1 ANS: F PTS: 1 2. You cannot force others to trust you. ANS: T

Chapter 9Leadership: What Makes an Effective Leader? TRUE/FALSE TRUE/FALSE TRUE/FALSE 1. Managers on the same level have the same amount of influence. ANS: F PTS: 1 ANS: F PTS: 1 ANS: F PTS: 1 2. Most people learn to be leaders thorough