Chapter 7—Groups and Teams: Working Well With Others
1. A group consists of two or more individuals who are aware of one another, interact on a regular basis,
and perceive themselves to be a group.
2. The only groups that exist are formal and secondary groups.
3. Today’s workforce members are demanding a greater voice in decisions that affect them.
4. Groups do not allow individuals a sense of power.
5. Teams usually represent different disciplines, departments, or lines of business working toward
common goals and objectives.
6. A high degree of cohesiveness usually develops within a team, when companies began to realize the
benefits of their use.
7. Teams gained importance in the early 1980’s when problem-solving teams were first introduced into
the business world.
8. The formal group is designated by the organization to fulfill specific tasks or accomplish certain
organizational objects.
9. The functional group is made up of managers and subordinates assigned to certain positions in the
organizational hierarchy to solve dysfunctional problems in the organization.
10. The task group is a formal group that is formed for a specific reason with members drawn from
various parts of the organization to accomplish a specific purpose.
11. The ad hoc committee is a relatively permanent group that addresses organizational issues on a
standing or continuous basis.
12. Team decisions are dictated by the formal leader in authority.
13. The formal leader is the person within the group who emerges without formal appointment or formal
recognition, but can exert power or influence on the group.
14. Allowing employees to serve on an effective team translates directly into greater job satisfaction and
loyalty.
15. The size of a group has little bearing on its effectiveness.
16. Synergy is the degree to which group members are of one mind and act as one body.
17. Synergism is one of the reasons organizations use groups for decision making.
18. Group norms develop immediately within new groups.
19. Although conflict is often regarded negatively and viewed as a barrier to effective teamwork, it is an
essential part of the team process.
20. Five to seven members is the preferred group size for maximum effectiveness in problem solving and
decision making.
21. During the storming stage of team development, individuals engage in disagreements and conflicts.
22. In teams, the role of the coordinator is to reduce tension and reconcile differences.
23. Groupthink produces the best possible decisions groups can make.
24. The status of group members sometimes negatively influences a group’s chemistry.
25. Failure to conform to group norms is known as deviance.
26. Groups are least effective in the decision-making process when
a.
Complex and difficult decisions need to be made
b.
The situation is an emergency
c.
The cooperation of those in the group is needed to carry out the decision
27. Roles that are not readily apparent in a group result in
a.
Role differentiation
b.
Role ambiguity
c.
Role actualization
28. A pitfall of group decision making is
a.
Synergy
b.
Groupthink
c.
Collaboration
29. The leader who is officially given certain rights or authority over other group members and who has a
degree of legitimacy is called the
a.
Formal leader
b.
Informal leader
c.
Emergent leader
30. The third stage of group evolution toward maturity is
a.
Storming
b.
Performing
c.
Norming
31. The two types of formal groups that exist are the
a.
Functional and task groups
b.
Primary and secondary groups
c.
Functional and primary groups
32. An important thing that groups do for individuals is
a.
Accomplish goals
b.
Fulfill social needs
c.
Both answers are correct.
33. Failure to conform to established norms is known as
a.
Sanctions
b.
Deviance
c.
Groupthink
34. Working in virtual teams will include
a.
Holding face-to–face meetings to confirm goals and agree on working conditions
b.
Select groupware acceptable to entire team and set acceptable schedules
c.
Both answers are correct
35. A faculty team from several departments that develops a new cross-disciplinary academic program is
an example of a type of team mentioned in this chapter known as
a.
Cross-Functional Work Team
b.
Self-Directed Work Team
c.
Program project Team
36. We learn about formal group norms through
a.
On–the-job training
b.
Observations of their behavior
c.
Conversations with formal group members
37. The team that developed the iPhone at Apple is a good example of which type of team
a.
Virtual Team
b.
Cross-Functional Team
c.
Self-Directed Work Team
38. Status of group members
a.
Does not affect the group personality
b.
Establishes the organizational structure
c.
May create negative reactions
39. The group stage at which team members pursue responsibilities and work toward team goals is known
as
a.
Storming
b.
Performing
c.
Norming
40. A series of activities designed to help work groups solve problems, accomplish work goals, and
function more effectively through teamwork is
a.
Performing
b.
Team building
c.
Group think
41. When a group of people are working together toward a common goal and are dependent upon each
other to reach that goal, they are considered to be a(n) ____________________.
42. A relatively permanent group that addresses organizational issues on a continuous basis is considered
____________________.
43. ____________________ is the interaction of two or more independent parts, the effect of which is
greater than that which would be attained by each part individually.
44. ____________________ are shared values about the kinds of behaviors that are acceptable or
unacceptable to the group.
45. ____________________ from group norms can result in obvious displays of displeasure from other
group members.
46. In a working group, the ____________________ role is the leader with a recognized set of goals.
47. A key ingredient for any team effort is ____________________.
48. Actions taken to force compliance with established norms are called ____________________.
49. The ____________________ leader is the person within the group who is able to influence other
group members because of age, knowledge, technical skills, social skills, personality, or simply
physical strength.
50. The ____________________ committee is a committee with a limited life, serving only a one-time
purpose, and is disbanded after accomplishing that purpose.