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Chapter 13—Organization Savvy: Structure, Culture, and Climate
1. Organizations have a structure you cannot see.
2. The pyramidal hierarchy is the only structure a company really needs.
3. Modular organizations are seldom used anymore.
4. Relationships with customers in the virtual organization tend to be more fluid and less stable than in
the modular organization.
5. Decentralization is better than centralization.
6. The span of control should never be higher than 16.
7. Formal communication flows up or down the formal organizational structure and is controlled by the
chain of command.
8. Upward communication in an organization can be difficult, especially when you must deliver bad
news.
9. Examples of two-way communication include memos and videotaped lectures.
10. Business process engineering refers to products that become obsolete and disappear as fresh products
enter the market.
11. Organizational culture is defined as the combined beliefs, values, ethics, procedures, and atmosphere
of an organization.
12. Part of the organization culture includes the authority structure that connects systems with people.
13. Organizational climate is only affected by internal factors.
14. Organizational culture is always written.
15. Business process reengineering includes modifying the company's structure to improve performance.
16. The grapevine is informal communication.
17. In two-way communication feedback is received.
18. Formal communication only flows downward.
19. Decentralized authority means that decisions are made at a lower level and authority is delegated.
20. Matrix structures are frequently used by organizations that manage many projects.
21. Line employees are supported by staff employees in the line and staff structure.
22. Staff members never have functional authority.
23. In modular organizations companies outsource business activities they prefer not to perform
themselves.
24. You can broaden your span of control through delegation of authority.
25. Horizontal communication occurs between individuals at the same level of an organization.
26. Two-way communication
a.
Only flows upward
b.
Is only horizontal
c.
Involves feedback
27. The span of control can range from
a.
5 to 10
b.
12 to 21
c.
15 to 35
28. Virtual organizations
a.
Are part of a network in which companies share costs, skills, capabilities, and markets
b.
Use groups of people with expertise that are temporarily assigned full or part time to a
project
c.
Both answers are correct
29. The chain of command
a.
Is only used in the military
b.
Is the direction in which authority is exercised
c.
Must never be ignored
30. In a line and staff structure
a.
Staff is sometimes given functional authority
b.
Staff always has functional authority
c.
Staff never has functional authority
31. Matrix structures
a.
Sometimes cause difficulties
b.
Never cause difficulties
c.
Always cause difficulties
32. The disadvantages of a modular organization are
a.
The quality of deliverables is harder to control
b.
Coordinating independent organizations can be a challenge
c.
Both answers are correct
33. Rethinking and radical redesign of business processes to improve productivity is called
a.
Business product reengineering
b.
Business property reengineering
c.
Business process reengineering
34. The combined beliefs, values, ethics, procedures, and atmosphere of an organization is called
a.
Organizational climate
b.
Organizational culture
c.
Organizational catharsis
35. Equipment and other physical objects are part of an organization's
a.
Catharsis
b.
Climate
c.
Culture
36. An organization's culture also defines
a.
Power and control
b.
Operating systems, processes, procedures, and methods
c.
Both answers are correct
37. Organizational climate is affected by
a.
Managerial styles and attitudes
b.
External factors only
c.
Both answers are correct
38. Signs an organization's structure may need to be modified include
a.
Your products or services are outdated
b.
You've outgrown your current location
c.
Both answers are correct
39. As workers we can expect
a.
To become increasingly self managed
b.
To get less frequent promotions
c.
Both answers are correct
40. The grapevine
a.
Only exists in large companies
b.
Is a type of informal communication
c.
Is always one-way communication
41. Organizations can change when products or services complete their ____________________.
42. Organizations need ____________________ to divide work and delegate tasks.
43. The original organizational structure is the ____________________.
44. When a staff member is given authority over actions taken by line employees, the authority is called
____________________ authority.
45. The structure typically used by organizations that manage many projects is the
____________________ structure.
46. When authority is held high up in the organization it is said to be ____________________.
47. The number of people an individual can supervise is called the ____________________.
48. Communication that takes place with no feedback is called ____________________ communication.
49. Organizational climate can be affected by internal as well as ____________________ factors.
50. ____________________ is the combined beliefs, values, ethics, procedures, and atmosphere of an
organization.
