Chapter 2—Handling Emotions in the Workplace: Strategies for Success
1. Emotional intelligence refers to your ability to recognize and manage your feelings and those of
others.
2. To be successful, you must be hard on yourself and not accept mistakes you make.
3. Everyone views events in the same way.
4. Empathy is not a factor in career success.
5. Rationalization is the defense mechanism that explains away unacceptable feelings, thoughts, or
motives.
6. Emotions are your feelings, impulses to act, and mind and body reactions.
7. The boss never has a bad day.
8. Peer pressure can greatly affect perception.
9. Visualization can help in developing a positive attitude.
10. Self-awareness does not contribute to self-confidence.
11. Your emotional state has no impact on your perception.
12. With the halo effect, you assume that if a person has one trait you view negatively, all of that person’s
traits must be negative.
13. Visualization is a process by which you see yourself as being successful.
14. Being attuned to your emotions means recognizing that you experience emotions constantly.
15. Keeping your supervisor informed of the progress of your work is important.
16. Denial is the defense mechanism that pushes stressful thoughts, worries, or emotions out of mind.
17. Scapegoating is blaming another person or group for your problem.
18. Sublimation is returning to previous, less mature types of behavior.
19. It is unwise to discuss intimate matters and reveal everything about ourselves immediately.
20. To improve your self-regulation, consciously manage potentially disruptive emotions when they arise.
21. All roles are clearly defined.
22. Assertiveness means always getting what you want.
23. Self-talk involves making positive statements to ourselves and is part of the process of developing a
positive attitude.
24. It is important to select the proper time and place to make self-disclosures.
25. Perfectionism always has positive outcomes.
26. To be happy
a.
Ignore your problems
b.
Make happiness a priority
c.
Ignore other people
27. Emotional intelligence components include
a.
Social skill
b.
A thick skin
c.
A willingness to share your thoughts openly at any time
28. The defense mechanism of sublimation
a.
Attributes unacceptable thoughts and feelings about ourselves to others
b.
Directs unacceptable impulses to socially constructive channels
c.
Finds a safe, less threatening substitute and expresses anger or other impulses to that
substitute
29. Defense mechanisms
a.
Are always bad
b.
Are always good
c.
Enable people to deal with anxiety
30. Your perceptions of your supervisor
a.
Can affect your relationship
b.
Always make you work harder
c.
Help you determine when you can goof off
31. Failing to remember a stressful event is an example of
a.
Rationalization
b.
Scapegoating
c.
Repression
32. The 14-year-old student sucking a thumb during periods of stress is experiencing
a.
Regression
b.
Scapegoating
c.
Displacement
33. People who say they do not care whether they get a promotion when they actually do want it are
experiencing
a.
Projection
b.
Sublimation
c.
Denial
34. Perceptions are affected by
a.
Cultural background and past experiences
b.
Past experiences and peer pressure
c.
Both answers are correct
35. Roles are
a.
Sometimes ambiguous
b.
Always clear
c.
Neither of the answers is correct
36. You should study your supervisor‘s preferences and
a.
Decide how you can change them
b.
Try to conform to them
c.
Ignore them
37. Happy people are
a.
More likely to have excellent work performance
b.
Less likely to have fulfilling relationships
c.
Not likely to have high incomes
38. It is important to present your supervisor with
a.
Problems only
b.
The impression that there are no problems
c.
Suggestions for solving problems along with the problems
39. To lessen the effect that perfectionists’ attitudes have on your work
a.
Don‘t think about them
b.
Try not to take their attitude personally
c.
Do your work their way
40. It is important to
a.
Try to make your supervisor look good
b.
Outshine your supervisor so that you can get the supervisor‘s job
c.
Put your supervisor down every chance you get
41. Individuals handle anxiety through the use of ____________________.
42. If we think a person is good in one activity and, therefore, is good in all activities, we are operating
under the ____________________ effect.
43. Forgiving yourself and accepting the fact that you are not perfect is important in developing good
____________________.
44. Expressing your thoughts and feelings while asking for what you want in an appropriate, calm, and
confident manner is called ____________________.
45. ____________________ is the process by which sensations or messages that have been transmitted by
the sense organs are organized, interpreted, and given meaning.
46. Part of ____________________ is understanding the various roles you play in life and then behaving
appropriately for that role.
47. Everyone has different ____________________ in life that he or she must play.
48. Attributing an unacceptable thought or feeling about oneself to others is the defense mechanism
____________________.
49. To exercise social skill, be aware of how quickly ____________________ can occur and think before
you act.
50. ____________________ is the practice of seeing yourself as a successful productive person.