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Chapter 1—Human Relations: The Key to Personal and Career Success
1. Human relations is the study of only positive relationships among individuals.
2. Organizations are not concerned with human relations because it does not affect the success of the
organization.
3. Most individuals are fired because they cannot get along with others or they have poor work habits.
4. Although you might change careers several times in your lifetime, human relations skills will always
be necessary in each career.
5. The behavioral school of management focused on efficiency.
6. The Hawthorne effect is the idea that technical or physical aspects of the job are more important to
productivity than the human element.
7. The Partnership for 21st Century Skills concluded that we are in a service economy driven by
information, knowledge, and innovation.
8. Organizational mergers and technology changes don't usually affect employees.
9. Unexpected disasters such as fires or floods can affect businesses.
10. The average worker has few responsibilities in the 21st century organization.
11. Effective human relations is a combination of knowledge, experience, skills, and attributes.
12. The "human relations and organizational productivity system" has nothing to do with how individuals
and groups interact.
13. To be a valued member in an organization, you need a mix of technical skills, administrative skills,
and people skills.
14. Frederick W. Taylor is known as the "Father of Scientific Management."
15. Taylor believed that tasks could be scientifically analyzed and structured so that they could be
performed more efficiently.
16. The Gilbreths were instrumental in developing motion studies, which eliminated unnecessary steps.
17. Taylor was instrumental in shifting the emphasis from viewing the work itself to viewing management
of the organization as a whole.
18. The Hawthorne Studies found that productivity increased because workers were receiving attention
and felt that someone cared about them.
19. The techniques developed in the classical school of management are the only techniques in use today.
20. Building your human relations skills starts with getting others to behave.
21. The idea that the human element is more important to productivity than the technical or physical
aspects of the job is known as the Taylor Effect.
22. Among the learning and innovation skills are creativity, problem solving, and collaboration.
23. The economic environment has no effect on a business.
24. Among life and career skills are adaptability, initiative, cross-cultural skills, and accountability.
25. Employees must remain flexible in today's corporations.
26. One negative consequence of telecommuting and virtual offices may be
a.
Longer workweeks
b.
Isolation from other workers
c.
Working from a home office
27. Changes in a company caused by the importation of less expensive goods from China would be
a.
Unexpected disasters environment
b.
Corporate mergers and sales environment
c.
The global economy environment
28. External forces can impact
a.
Organizations
b.
Individuals
c.
Both answers are correct
29. Being a good team member is important because
a.
You can slack off and no one will notice
b.
The ensuing conflict can be fun
c.
It is key to accomplishing group goals
30. Employees have the responsibility to
a.
Perform their jobs well
b.
Be flexible
c.
Both answers are correct
31. Human relations skills are needed
a.
In the human resource department only
b.
In the human resource and accounting departments
c.
In the accounting department only
32. Effective interpersonal skills
a.
Are something you're born with rather than learn
b.
Can be learned
c.
Aren't worth concern
33. The school of management that solved all managerial problems is the
a.
Classical
b.
Behavioral
c.
Neither answer is correct
34. Persons associated with the classical school of management are
a.
Frederick Taylor and Frank & Lillian Gilbreth
b.
Henry Fayol
c.
Both answers are correct
35. We are currently in the
a.
Industrial Age
b.
Iron Age
c.
Information and Creative Age
36. The effects on a pesticide company of a regulation limiting the sale of a certain pesticide would be
caused by
a.
The legal-political environment
b.
The socio-cultural environment
c.
Changing technology
37. Characteristics of 21st century organizations are
a.
Speed, turn-around time, and certainty
b.
Agility, geographical diversity, and learning
c.
Virtual corporations, similar capabilities, and speed
38. Mayo concluded that
a.
People don't change if they receive attention
b.
Informal workgroups can be very powerful within an organization
c.
Managers can always control motivation
39. The "father of human relations" is
a.
Elton Mayo
b.
Frederick Taylor
c.
Henri Fayol
40. Techniques used in management today were developed by the
a.
Classical school
b.
Management science and behavioral school
c.
Both answers are correct
41. ____________________ are external forces such as recessions.
42. ____________________ are the husband-and-wife team who contributed heavily to scientific
management theory.
43. ____________________ developed 14 basic principles of management.
44. The ____________________ school began during World War II to assist in troop and supply
movements.
45. "Going green" is an example of the ____________________ external force.
46. An example of ____________________ external forces are demographic shifts.
47. The ____________________ has a responsibility to assist the organization in accomplishing its goals
and objectives by demonstrating emotional intelligence and positive attitude.
48. Your ____________________ skills include influence and negotiation, communication, listening, and
trust building.
49. Organizations in the ____________________ Age are becoming increasingly large and complex.
50. ____________________ is the study of relationships among people and how they interact.
