Chapter 11—Intercultural Competence: A 21st Century Imperative
1. Religion is not considered to be an aspect of diversity in people.
2. Time orientation of all cultures is short term and not long term.
3. A diverse employee base can better serve a diverse customer base.
4. Polychronic work styles mean individuals do many things at one time.
5. The Pygmalion effect has to do with being selfish and greedy at work.
6. Empathy has no place in a diverse environment.
7. Intercultural competence is the measure of your effectiveness when you interact with others who are
different from you.
8. We are all born with intercultural competence.
9. Older workers are expected to begin retiring in their 50’s.
10. The LGBT population is estimated to be between 20 and 25% of the population of the United States.
11. A bias is prejudging or making a decision about a person or group of people without sufficient
knowledge.
12. Prejudice is an inclination or preference either for or against an individual or group that interferes with
impartial judgment.
13. Value systems provide a road map for our behavior in a variety of situations.
14. All Americans speak with a direct communication style.
15. High context groups are more difficult to penetrate.
16. An example of a high context group would be a family event.
17. Conversational rituals include saying “I‘m sorry” or fighting.
18. The United States has 50 basic dialects.
19. Only employees who travel overseas need global intercultural competence.
20. Direct confrontation regarding problems is not favored in all societies.
21. Working in a diverse group calls for tolerance of ambiguity.
22. Workers with disabilities are the nation’s largest minority.
23. The sum of your individual differences affects how you view others.
24. Our workforce will become less diverse racially and ethnically because we are a melting pot.
25. Different generations can have different values.
26. To thrive in a diverse environment you must be
a.
Ethnocentric
b.
Inclusive
c.
Obdurate
27. A genuine, sincere style of communicating can reflect
a.
Dignity and respect
b.
Flexibility and ambiguity
c.
Bias and prejudice
28. You can develop empathy by
a.
Reading a book about the history of your ancestors
b.
Feeling sorry for others
c.
Listening to a talk show host who angers you and trying to understand his/her viewpoint
29. Mañana is a concept of
a.
Doing today what should not be put off until tomorrow
b.
Leaving for tomorrow what is not done today
c.
Leaving for next year what was not done yesterday
30. Fate and personal responsibility refer to
a.
The Pygmalion effect
b.
The polychronic factor
c.
The degree to which individuals and groups feel they are the masters of their lives
31. Not serving pork at a social event where Muslims are present is a sign of
a.
Inclusivity
b.
Exclusivity
c.
Ambiguity
32. Groups that value the written or spoken word and are easy to penetrate are called
a.
Anti contextual groups
b.
Low context groups
c.
High context groups
33. The group that makes up approximately half the workforce and more than half the college enrollments
is
a.
Women
b.
The disabled
c.
The LGBT’s
34. All individuals develop
a.
Rigid biases
b.
Prejudice that cannot be overcome
c.
A set of values
35. Diverse work groups
a.
Offer many advantages to employers
b.
Are illegal
c.
Are not worth an employer’s time
36. Dimensions of diversity include
a.
Religion and ethnicity
b.
Sexual orientation and income
c.
Both answers are correct.
37. We base our daily actions on
a.
Pygmalion effects
b.
Biases, prejudices, and value systems
c.
Stereotypes
38. Everyone has
a.
Biases
b.
Values
c.
Both answers are correct
39. A communication style that focuses on the relationship and is used to develop rapport is called a/an
a.
Direct communication style
b.
Indirect communication style
c.
Both answers are correct
40. Non verbal communication
a.
Is the same all over the world
b.
Is more important in the United States than it is in Japan
c.
Sends different messages in different cultures
41. Prejudicial thinking is frequently based on ____________________.
42. The largest unemployed or underemployed group in the United States is people with
____________________.
43. ____________________ is the measure of your effectiveness when you interact with others who are
different from you.
44. Characteristic speaking patterns are referred to as ____________________.
45. ____________________ refers to the degree to which individuals and groups feel they are masters of
their lives as opposed to seeing themselves subjected to forces outside their control.
46. The psychological phenomenon whose premise is “you get what you expect” is the
____________________.
47. The ____________________ work style means that an individual does one thing at a time and follows
plans closely.
48. Things we say without considering their literal meanings are called ____________________.
49. ____________________ refers to differences.
50. ____________________ groups are more difficult to penetrate.