Management Information Systems: Managing the Digital Firm 14th Edition

1 Answer: B Page Ref: 15 Difficulty: Difficult AACSB: Information technology CASE: Synthesis LO: 1.1: How are information systems transforming business, and why are they so essential for running and managing a business today? 1 Answer: B Page Ref: 15 Difficulty: Difficult AACSB: Information technology CASE: Synthesis LO: 1.1: How

16 Answer: B Page Ref: 19 Difficulty: Difficult AACSB: Reflective thinking CASE: Concept LO: 1.2: What is an information system? How does it work? What are its management, organization, and technology components and why are complementary assets essential for ensuring that information systems provide genuine value for organizations? 16 Answer:

organization, and technology components and why are complementary assets essential for ensuring that information systems provide genuine value for organizations? organization, and technology components and why are complementary assets essential for ensuring that information systems provide genuine value for organizations? organization, and technology components and why are complementary assets essential

1 Answer: B Page Ref: 387 Difficulty: Moderate AACSB: Application of knowledge CASE: Comprehension LO: 10.1: What are the unique features of e-commerce, digital markets, and digital goods? 1 Answer: B Page Ref: 387 Difficulty: Moderate AACSB: Application of knowledge CASE: Comprehension LO: 10.1: What are the unique features of

15 Answer: FALSE Page Ref: 399 Difficulty: Easy AACSB: Application of knowledge CASE: Comprehension LO: 10.2: What are the principal e-commerce business and revenue models? 15 Answer: FALSE Page Ref: 399 Difficulty: Easy AACSB: Application of knowledge CASE: Comprehension LO: 10.2: What are the principal e-commerce business and revenue models?

Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. 10-1 Chapter 10 E-Commerce: Digital Markets, Digital Goods Student Learning Objectives 1. What are the unique features of e-commerce, digital markets, and digital goods? 2. What are the principal e-commerce business

1 Answer: C Page Ref: 429 Difficulty: Moderate AACSB: Analytical thinking CASE: Analysis LO: 11.1: What is the role of knowledge management and knowledge management programs in business? 1 Answer: C Page Ref: 429 Difficulty: Moderate AACSB: Analytical thinking CASE: Analysis LO: 11.1: What is the role of knowledge management

16 Answer: Student answers will vary, but should include an understanding of the three main functions of knowledge workers. An example answer is: Knowledge workers create new products or find ways to improve existing ones. Without them, the firm would stagnate and become less competitive in an environment that is

Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. time diagnostics. Students can use any modern, Web-enabled device (smartphone, tablet, or laptop) to access it. For more information on using Learning Catalytics in your course, contact your Pearson Representative. time diagnostics. Students can use

1 Answer: B Page Ref: 468 Difficulty: Easy AACSB: Reflective thinking CASE: Content LO: 12.1: What are the different types of decisions and how does the decision-making process work? How do information systems support the activities of managers and management decision making? 1 Answer: B Page Ref: 468 Difficulty: Easy

16 Answer: C Page Ref: 477 Difficulty: Easy AACSB: Reflective thinking CASE: Content LO: 12.2: How do business intelligence and business analytics support decision making? 16 Answer: C Page Ref: 477 Difficulty: Easy AACSB: Reflective thinking CASE: Content LO: 12.2: How do business intelligence and business analytics support decision making?

Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. classroom intelligence system. It allows instructors to engage students in class with real-time diagnostics. Students can use any modern, Web-enabled device (smartphone, tablet, or laptop) to access it. For more information on using Learning Catalytics

1 Answer: A Page Ref: 505 Difficulty: Moderate AACSB: Reflective thinking CASE: Content LO: 13.1: How does building new systems produce organizational change? 1 Answer: A Page Ref: 505 Difficulty: Moderate AACSB: Reflective thinking CASE: Content LO: 13.1: How does building new systems produce organizational change? 1 Answer: A Page

16 Answer: A Page Ref: 517 Difficulty: Moderate AACSB: Information technology CASE: Content LO: 13.3: What are the principal methodologies for modeling and designing systems? 16 Answer: A Page Ref: 517 Difficulty: Moderate AACSB: Information technology CASE: Content LO: 13.3: What are the principal methodologies for modeling and designing systems?

13-13 Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. It is best suited for smaller applications oriented toward simple data manipulation. Large systems with complex processing may be able to have only limited features prototyped. The prototype may be built

13-1 Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Chapter 13 Building Information Systems Student Learning Objectives 1. How does building new systems produce organizational change? 2. What are the core activities in the systems development process? 3.

1 Answer: B Page Ref: 546-549 Difficulty: Moderate AACSB: Reflective thinking CASE: Content LO: 14.1: What are the objectives of project management and why is it so essential in developing information systems? 1 Answer: B Page Ref: 546-549 Difficulty: Moderate AACSB: Reflective thinking CASE: Content LO: 14.1: What are the

16 Answer: TRUE Page Ref: 556 Difficulty: Easy AACSB: Reflective thinking CASE: Content LO: 14.3: How can firms assess the business value of information systems? 16 Answer: TRUE Page Ref: 556 Difficulty: Easy AACSB: Reflective thinking CASE: Content LO: 14.3: How can firms assess the business value of information systems?

Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Learning Catalytics is a bring your own device student engagement, assessment, and classroom intelligence system. It allows instructors to engage students in class with real-time diagnostics. Students can use any modern, Web-enabled device (smartphone,

1 Answer: A Page Ref: 580 Difficulty: Difficult AACSB: Reflective thinking CASE: Content LO: 15.1: What major factors are driving the internationalization of business? 1 Answer: A Page Ref: 580 Difficulty: Difficult AACSB: Reflective thinking CASE: Content LO: 15.1: What major factors are driving the internationalization of business? 1 Answer:

16 Copyright 2016 Pearson Education, Inc. A) duplicated B) centralized C) networked D) decentralized E) autonomous Answer: D Page Ref: 585 Difficulty: Moderate AACSB: Reflective thinking CASE: Content LO: 15.3: What are the challenges posed by global information systems and management solutions for these challenges? 16 Copyright 2016 Pearson Education,

Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. 15-1 time diagnostics. Students can use any modern, Web-enabled device (smartphone, tablet, or laptop) to access it. For more information on using Learning Catalytics in your course, contact your Pearson Representative. time diagnostics.

1 Answer: TRUE Page Ref: 44 Difficulty: Moderate AACSB: Analytical thinking CASE: Evaluation LO: 2.1: What are business processes? How are they related to information systems? 1 Answer: TRUE Page Ref: 44 Difficulty: Moderate AACSB: Analytical thinking CASE: Evaluation LO: 2.1: What are business processes? How are they related to

15 Answer: B Page Ref: 53 Difficulty: Easy AACSB: Information technology CASE: Content LO: 2.3: Why are systems for collaboration and social business so important and what technologies do they use? 15 Answer: B Page Ref: 53 Difficulty: Easy AACSB: Information technology CASE: Content LO: 2.3: Why are systems for

2-12 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Decide when and what to produce, store, and move Rapidly communicate orders Track the status of orders Check inventory availability and monitor inventory levels Reduce inventory, transportation, and warehousing

2-1 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Chapter 2 Global E-Business and Collaboration Student Learning Objectives 1. What are business processes? How are they related to information systems? 2. How do systems serve the different management groups

1 Answer: A Page Ref: 82 Difficulty: Difficult AACSB: Reflective thinking CASE: Content LO: 3.1: Which features of organizations do managers need to know about to build and use information systems successfully? 1 Answer: A Page Ref: 82 Difficulty: Difficult AACSB: Reflective thinking CASE: Content LO: 3.1: Which features of

17 Answer: E Page Ref: 107 Difficulty: Easy AACSB: Reflective thinking CASE: Content LO: 3.3: How do Porter's competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems? 17 Answer: E Page Ref: 107 Difficulty: Easy AACSB: Reflective thinking

3-1 Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Chapter 3 Information Systems, Organizations, and Strategy Student Learning Objectives 1. Which features of organizations do managers need to know about to build and use information systems successfully? 2. What

3-12 Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. and distribution of the firms products and services, which create value for the customer. Support activities make the delivery of primary activities possible and consist of organization infrastructure. A firms value chain can

1 Answer: A Page Ref: 128 Difficulty: Easy AACSB: Ethical understanding and reasoning CASE: Comprehension LO: 4.1: What ethical, social, and political issues are raised by information systems? 1 Answer: A Page Ref: 128 Difficulty: Easy AACSB: Ethical understanding and reasoning CASE: Comprehension LO: 4.1: What ethical, social, and political

15 Copyright 2016 Pearson Education, Inc. 15 Copyright 2016 Pearson Education, Inc. 15 Copyright 2016 Pearson Education, Inc. 45) Which of the following best describes intellectual property? A) intangible property created by individuals or corporations B) unique creative work or ideas C) tangible or intangible property created from a unique

Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. classroom intelligence system. It allows instructors to engage students in class with real-time diagnostics. Students can use any modern, Web-enabled device (smartphone, tablet, or laptop) to access it. For more information on using Learning Catalytics

1 Answer: C Page Ref: 179 Difficulty: Moderate AACSB: Information technology CASE: Content LO: 5.1: What is IT infrastructure and what are the stages and drivers of IT infrastructure evolution? 1 Answer: C Page Ref: 179 Difficulty: Moderate AACSB: Information technology CASE: Content LO: 5.1: What is IT infrastructure and

16 Answer: In cloud computing, technology services are provided over a network, primarily the Internet. These may be infrastructure services, such as storage or networking, or platform services, such as IBM's application development and test service, or software services, such as salesforce.com. Green computing refers to practices and technologies for

Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. classroom intelligence system. It allows instructors to engage students in class with real-time diagnostics. Students can use any modern, Web-enabled device (smartphone, tablet, or laptop) to access it. For more information on using Learning Catalytics

1 Answer: D Page Ref: 218 Difficulty: Easy AACSB: Information technology CASE: Content LO: 6.1: What are the problems of managing data resources in a traditional file environment? 1 Answer: D Page Ref: 218 Difficulty: Easy AACSB: Information technology CASE: Content LO: 6.1: What are the problems of managing data

15 Answer: D Page Ref: 232 Difficulty: Moderate AACSB: Information technology CASE: Analysis LO: 6.3: What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? 15 Answer: D Page Ref: 232 Difficulty: Moderate AACSB: Information technology CASE: Analysis LO: 6.3: What

Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. 6-1 Chapter 6 Foundations of Business Intelligence: Database and Information Management Student Learning Objectives 1. What are the problems of managing data resources in a traditional file environment? 2. What are

1 Answer: E Page Ref: 261 Difficulty: Easy AACSB: Information technology CASE: Comprehension LO: 7.1: What are the principal components of telecommunications networks and key networking technologies? 1 Answer: E Page Ref: 261 Difficulty: Easy AACSB: Information technology CASE: Comprehension LO: 7.1: What are the principal components of telecommunications networks

15 Answer: A Page Ref: 277 Difficulty: Moderate AACSB: Information technology CASE: Comprehension LO: 7.3: How do the Internet and Internet technology work and how do they support communication and e-business? 15 Answer: A Page Ref: 277 Difficulty: Moderate AACSB: Information technology CASE: Comprehension LO: 7.3: How do the Internet

6-1 Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Chapter 7 Telecommunications, the Internet, and Wireless Technology Student Learning Objectives 1. What are the principal components of telecommunications networks and key networking technologies? 2. What are the different types

6-12 Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. (Learning Objective 7.3: How do the Internet and Internet technology work and how do they support communication and e-business? AACSB: Application of knowledge.) (Learning Objective 7.3: How do the Internet and Internet technology

1 Copyright 2016 Pearson Education, Inc. Answer: C Page Ref: 306 Difficulty: Easy AACSB: Analytical thinking CASE: Evaluation in terms of assess LO: 8.1: Why are information systems vulnerable to destruction, error, and abuse? 1 Copyright 2016 Pearson Education, Inc. Answer: C Page Ref: 306 Difficulty: Easy AACSB: Analytical thinking

16 Answer: For protection, a company must institute good security measures, which will include firewalls, investigation of personnel to be hired, physical and software security and controls, antivirus software, and internal education measures. These measures are best put in place at the time the system is designed, and careful attention

8-13 Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. that need to be protected. Some things are obvious, such as all the various pieces of hardware, but some are overlooked, such as the people who actually use the systems. The essential point

8-1 Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Chapter 8 Securing Information Systems Student Learning Objectives 1. Why are information systems vulnerable to destruction, error, and abuse? 2. What is the business value of security and control? 3.

1 Answer: C Page Ref: 351 Difficulty: Moderate AACSB: Information technology CASE: Comprehension LO: 9.1: How do enterprise systems help businesses achieve operational excellence? 1 Answer: C Page Ref: 351 Difficulty: Moderate AACSB: Information technology CASE: Comprehension LO: 9.1: How do enterprise systems help businesses achieve operational excellence? 1 Answer:

16 Answer: TRUE Page Ref: 361 Difficulty: Moderate AACSB: Reflective thinking CASE: Comprehension LO: 9.2: How do supply chain management systems coordinate planning, production, and logistics with suppliers? 16 Answer: TRUE Page Ref: 361 Difficulty: Moderate AACSB: Reflective thinking CASE: Comprehension LO: 9.2: How do supply chain management systems coordinate

Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. Copyright 2016 Pearson Education, Inc. time diagnostics. Students can use any modern, Web-enabled device (smartphone, tablet, or laptop) to access it. For more information on using Learning Catalytics in your course, contact your Pearson Representative. time diagnostics. Students can use