Management Information Systems, 14e (Laudon)
Chapter 13 Building Information Systems
1) The four kinds of structural organizational change enabled by IT, in order from least to most
risky, are
A) rationalization, automation, reengineering, and redesigning.
B) rationalization, automation, reengineering, and paradigm shift.
C) automation, rationalization, redesigning, and paradigm shift.
D) automation, redesigning, restructuring, and paradigm shift.
E) paradigm shift, reengineering, rationalization, and automation.
2) In automation
A) business processes are simplified.
B) business processes are reorganized to cut waste and eliminate repetitive, paper-intensive
tasks.
C) standard operating procedures are streamlined to remove bottlenecks.
D) employees are enabled to perform their tasks more efficiently.
E) business processes are eliminated.
3) Business processes are analyzed, simplified, and redesigned in
A) business process redesign.
B) rationalization of procedures.
C) automation.
D) paradigm shifts.
E) systems analysis and design.
4) A bank has reworked its mortgage application process so that several steps are handled by
computer software, and some steps are combined to reduce bottlenecks in processing. The goal is
to gradually improve its efficiency over time. This is an example of
A) automation.
B) rationalization of procedures.
C) paradigm shift.
D) business process redesign.
E) organizational change.
5) An upscale organic foods grocery chain is implementing an information system that will
enable it to add same-day home delivery of groceries to its customers. This is an example of
A) automation.
B) rationalization of procedures.
C) paradigm shift.
D) business process redesign.
E) organizational change.
6) The idea that the achievement of quality control is an end in itself describes a main concept of
A) BPM.
B) BPR.
C) six sigma.
D) TQM.
E) systems analysis and design.
7) ________ provide(s) a methodology and tools for dealing with the organization’s ongoing
need to revise and optimize its numerous business processes.
A) Business process redesign
B) Business process management
C) CASE tools
D) TQM
E) Systems analysis and design
8) In order, what are the first three steps in BPM?
A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new
process.
B) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new
process.
C) 1. identifying processes for change, 2. designing the new process, 3. implementing the new
process.
D) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized
process.
E) 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for
change.
9) What is the greatest barrier to successful business process change?
A) ineffective project management
B) usability of implemented solution
C) selecting the correct process to change
D) organizational change
E) poor choice of technology
10) Categories of tools for BPM include all of the following except
A) tools to integrate existing systems to support business processes’ improvements.
B) tools to automate business processes.
C) tools to identify and document business processes.
D) tools to test the security of business processes.
E) tools to design new processes.
11) Which of the following is not a tool provided by Business Process Management software?
A) tools that help businesses identify and document processes requiring improvement
B) create models of improved processes
C) capture and enforce business rules for performing processes
D) capture and identify information system requirements for a new system
E) integrate existing systems to support new or redesigned processes
12) End user development
A) allows end users to create complex information systems.
B) increases the time and steps required to produce a finished application when compared to
professional development.
C) allows ends users to easily access data, create reports, and develop simple
applications.
D) requires more time to develop systems.
E) leads to lower levels of satisfaction with systems.
13) A(n) ________ is an organizational change that involves rethinking the nature of the
business and the nature of the organization itself.
A) automation program
B) rationalization program
C) systems analysis and design
D) paradigm shift
E) business process redesign program
14) The most common form of IT-enabled organizational change is business process redesign.
15) Rationalization of procedures describes a radical rethinking of the business models.
16) Organizations will adjust to new information systems without any special efforts if the
system is a good system to begin with.
17) TQM describes the measurement of quality as 3.4 defects per million.
18) Describe each type of organizational change enabled by information technology. Give an
example of each type of change, as it might be illustrated through the operations of a hotel.
19) What is the business importance of managing the quality of business processes? Describe
two methods of quality management.
20) Which conversion process introduces the system first to a limited portion of the
organization?
A) the pilot study strategy
B) the phased approach strategy
C) the limited cutover strategy
D) the parallel strategy
E) the parallel approach strategy
21) Which process develops a detailed description of the functions that a new information system
must perform?
A) feasibility study
B) requirements analysis
C) systems design
D) test plan development
E) management plan
22) Systems design
A) describes what a system should do to meet information requirements.
B) shows how the new system will fulfill the information requirements.
C) identifies which users need what information, where, when and how.
D) is concerned with the logical view of the system solution.
E) identifies the technology to be used in the system.
23) Transferring data from a legacy system to the new system would be defined by which
category of system design specifications?
A) input
B) database
C) manual procedures
D) conversion
E) implementation
24) Unit testing
A) includes all the preparations for the series of tests to be performed on the system.
B) tests the functioning of the system as a whole in order to determine if discrete modules will
function together as planned.
C) tests each program separately.
D) provides the final certification that the system is ready to be used in a production setting.
E) involves testing the entire system with real-world data.
25) System testing
A) includes all the preparations for the series of tests to be performed on the system.
B) tests the functioning of the system as a whole in order to determine if discrete modules will
function together as planned.
C) tests each program separately.
D) provides the final certification that the system is ready to be used in a production setting.
E) tests the information requirements of a system.
26) Acceptance testing
A) includes all the preparations for the series of tests to be performed on the system.
B) tests the functioning of the system as a whole in order to determine if discrete modules will
function together as planned.
C) tests each program separately.
D) provides the final certification that the system is ready to be used in a production setting.
E) involves testing the conversion of legacy data to the new system.
27) In a parallel conversion strategy, the new system
A) is tested by an outsourced company.
B) replaces the old one at an appointed time.
C) and the old are run in parallel.
D) is introduced in stages.
E) is slowly converted from the old system.
28) In the direct cutover conversion strategy, the new system
A) is tested by an outsourced company.
B) replaces the old one at an appointed time.
C) and the old are run together.
D) is introduced in stages.
E) the old and new systems are run in parallel.
29) Changes in hardware, software, documentation, or production to a production system to
correct errors, meet new requirements, or improve processing efficiencies are termed
A) compliance.
B) production.
C) maintenance.
D) acceptance.
E) implementation.
30) In what stage of systems development are design specifications created?
A) systems analysis
B) systems design
C) testing
D) conversion
E) implementation
31) A systems analysis includes a(n) ________ that is used to determine whether the solution is
achievable, from a financial, technical, and organizational standpoint.
A) feasibility study
B) data flow diagram
C) logical design
D) systems design document
E) request for proposal
32) ________ provide(s) a detailed statement of the information needs that a new system must
satisfy; identifies who needs what information, and when, where, and how the information is
needed.
A) Systems analysis and design document
B) Information requirements
C) A data flow diagram
D) Feasibility study
E) Request for proposal
33) A(n) ________ is the model or blueprint for an information system solution and consists of
all the specifications that will deliver the functions identified during systems analysis.
A) feasibility study
B) data flow diagram
C) systems design document
D) information requirements document
E) request for proposal
34) During the ________ stage of system development, system specifications that were prepared
during the design stage are translated into software code.
A) systems analysis and design
B) implementation
C) conversion
D) programming
E) feasibility study
35) ________ is the process of changing from the old system to the new system.
A) Implementation
B) Conversion
C) Systems analysis and design
D) Programming
E) End user involvement
36) The system is not in production until conversion is complete.
37) Documentation reveals how well a system works from both a technical and end-user
standpoint.
38) You are consulting for the information technology division of a state university to guide and
facilitate the design of a new system for handling college applications, which has previously
been handled entirely with a paper-based process. They would like to set up a system by which
prospective students can apply online. Describe in detail their first steps and any studies they
should perform before designing the new information system.
39) List and describe at least nine factors considered in the design specifications for a new
system. Give at least two examples for each one.
40) Discuss the role and influence the user plays in software development.
41) You work for the IT department of a startup ASP, and it is your job to set up the testing
processes for a new enterprise system the company will be hosting. Describe the processes you
will recommend. What unique considerations will you have?
42) The entire system-building effort is driven by
A) organizational change.
B) feasibility studies.
C) the information value chain.
D) user information requirements.
E) available information technology.
43) The primary tool for representing a system’s component processes and the flow of data
between them is the
A) data dictionary.
B) process specifications diagram.
C) user documentation.
D) data flow diagram.
E) top down structure chart.