46) Which of the following roles in a firm would be least affected by using mobile devices to
access firm information systems?
A) senior executives
B) sales executives
C) production workers
D) operational managers
E) knowledge workers
47) Which of the following would not be used as an input for an information system?
A) digital dashboard
B) handheld computer
C) barcode scanner
D) cell phone
E) RFID reading
48) The three principal levels within a business organization hierarchy are
A) senior management, operational management, and service workers.
B) senior management, middle management, and operational management.
C) senior management, operational management, and information systems.
D) senior management, middle management, and service workers.
E) senior management, data workers, and service workers.
49) Engineers, scientists, or architects, who design new products or services for a firm, belong to
which level of a business hierarchy?
A) middle management
B) production workers
C) knowledge workers
D) data workers
E) service workers
50) Which main business function is responsible for maintaining employee records?
A) sales and marketing
B) human resources
C) finance and accounting
D) manufacturing and production
E) middle management
51) Which of the following constitutes an organizational element in the UPS tracking system
described in the chapter?
A) the specification of procedures for identifying packages with sender and recipient information
B) monitoring service levels
C) promoting the company strategy of low-cost, superior service
D) the use of handheld computers and networks for managing package delivery
E) a Web-based Post Sales Order Management System
52) A managerial element in the UPS tracking system described in the chapter is
A) taking inventory.
B) providing package status reports to customers.
C) the decision to use automation.
D) in-house package tracking software.
E) ability to embed UPS functions in external sites.
53) Information technology (IT) consists of all the hardware that a firm needs to use in order to
achieve its business objectives, whereas information systems consist of all the software and
business processes needed.
54) Computers make up the entirety of an information system.
55) Information systems literacy describes the behavioral approach to information systems,
whereas computer literacy describes the sociotechnical approach.
56) The three main dimensions of information systems are management, organizations, and
information technology.
57) Knowledge workers make long-range strategic decisions about products and services.
58) There are four major business functions: human resources; manufacturing and production;
finance and accounting; and information technology.
59) You need to know something about the hierarchy and culture of the company in order to
understand how a specific business firm uses information systems
60) All business processes are formally documented by an organization.
61) Creative work driven by new knowledge and information is an insignificant part of
management responsibility.
62) Intranets link different systems and networks within a firm.
63) UPS’s use of Web-based tools that allow customers to embed UPS functions such as tracking
and cost calculations into their own Web sites was an information systems solution used to
achieve customer intimacy.
64) There is little variation in returns on IT investment across firms.
65) Laws and regulations creating fair, stable market environments are examples of
complementary social assets required to optimize returns from IT investments.
66) A firm that invests in a strong IS development team is making an investment in
organizational complementary assets.
67) The behavioral approach to information systems leaves aside technical solutions to instead
analyze the psychological, social, and economic impacts of systems.
68) ________ is data that has been shaped into a form that is meaningful to human beings.
69) ________ is output returned to appropriate members of the organization to help them
evaluate or correct the input stage.
70) The key elements of an organization are its structure, business processes, politics, culture,
and ________.
71) ________ makes long-range strategic decisions about the firm’s products and services.
72) Detailed, programmed instructions that control computer hardware components in an
information system are known as computer ________.
73) ________ is a global network that uses universal standards to connect millions of different
networks around the world.
74) The ________ is a service provided by the Internet that uses universally accepted standards
for storing, retrieving, formatting, and displaying information in a page format.
75) ________ are private corporate networks extended to authorized users outside the
organization.
76) Define operational excellence. How can information systems help achieve it?
77) You work for an auto manufacturer and distributor. How could you use information systems
to achieve greater customer intimacy?
78) What is the difference between information technology and information systems? Describe
some of the functions of information systems.
79) You are a marketing manager for a national movie theater chain. Give an example of data
that your department could use for creating meaningful information. What type of information
could that data produce?
80) Define business process. What might be a business process used at a hospital?
81) This chapter discusses how each organization has its own culture and sets of values shared
by most of its members. What kind of shared values might you find at a law firm?
82) You work at the business headquarters for a chain of movie theaters. Describe this firm’s
information value chain.
83) How does a company’s use of information systems affect its corporate strategies? Provide an
example.
84) The field that deals with behavioral issues as well as technical issues surrounding the
development, use, and impact of information systems used by managers and employees in the
firm is called
A) information systems literacy.
B) information systems architecture.
C) business processes.
D) information technology infrastructure.
E) management information systems.
85) Disciplines that contribute to the technical approach to information systems are
A) computer science, engineering, and networking.
B) operations research, management science, and computer science.
C) engineering, utilization management, and computer science.
D) management science, computer science, and engineering.
E) economics, sociology, and psychology.
86) The discipline that focuses on mathematical techniques for optimizing parameters of
organizations, such as transportation and inventory control, is
A) management science.
B) MIS.
C) computer science.
D) utilization management.
E) operations research.
87) Sociologists study information systems with an eye to understanding
A) how systems affect individuals, groups, and organizations.
B) how human decision makers perceive and use formal information.
C) how new information systems change the control and cost structures within the firm.
D) the production of digital goods.
E) mathematically based models and physical technology.
88) Psychologists study information systems with an eye to understanding
A) how systems affect individuals, groups, and organizations.
B) how human decision makers perceive and use formal information.
C) how new information systems change the control and cost structures within the firm.
D) the production of digital goods.
E) mathematically based models and physical technology.
89) Which field of study focuses on both a behavioral and technical understanding of
information systems?
A) sociology
B) operations research
C) economics
D) behavioral computing
E) management information systems
90) In a(n) ________ perspective, the performance of a system is optimized when both the
technology and the organization mutually adjust to one another until a satisfactory fit is obtained.