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Management Information Systems, 14e (Laudon)
Chapter 11 Managing Knowledge
1) The last step in the knowledge management value chain is
A) feedback.
B) acquire.
C) disseminate.
D) store.
E) apply.
2) About ________ percent of the United States GDP is produced by the knowledge and
information sectors.
A) 15
B) 25
C) 45
D) 65
E) 85
3) Which of the following statements best describes the relationship between collaboration and
knowledge management?
A) Without knowledge, collaboration is difficult.
B) Knowledge doesn't exist without collaboration.
C) Knowledge is useful only when shared with others.
D) As knowledge increases, so does collaboration.
E) Knowledge is the end product of collaboration.
4) The flow of events or transactions captured by an organization's system describes
A) information.
B) data.
C) wisdom.
D) knowledge.
E) experience.
5) Expertise of organizational members that has not been formally documented best describes
A) wisdom.
B) information.
C) data.
D) experience.
E) tacit knowledge.
6) Which of the following statements is not an accurate description of the importance of
knowledge to a firm?
A) Knowledge experiences network effects as more people share it.
B) Knowledge should be seen as an intangible key asset.
C) Knowledge enables firms to become more efficient in their use of scarce resources.
D) Knowledge is unconditional.
E) Much of the firm's value relies on being able to create knowledge.
7) What is meant by the statement "knowledge is sticky"?
A) Knowledge is hard to move.
B) Knowledge is universally applicable.
C) Knowledge works only in certain situations.
D) Knowledge is intangible.
E) Knowledge is difficult to replace.
8) Which of the following is not one of the main four dimensions of knowledge described in the
chapter?
A) Knowledge is a firm asset.
B) Knowledge has different forms.
C) Knowledge has a location.
D) Knowledge is situational.
E) Knowledge is timeless.
9) Changing organizational behavior by sensing and responding to new experience and
knowledge is called
A) change management.
B) knowledge networking.
C) the knowledge value chain.
D) organizational learning.
E) knowledge management.
10) What is the first value-adding step in the knowledge business value chain?
A) acquire
B) data and information acquisition
C) store
D) disseminate
E) apply
11) The set of business processes, culture, and behavior required to obtain value from
investments in information systems is one type of
A) knowledge culture.
B) knowledge discovery.
C) organizational and management capital.
D) organizational routine.
E) knowledge.
12) Which of the following are the three major types of knowledge management systems?
A) management information systems, decision support systems, and transaction processing
systems
B) enterprise systems, customer support systems, and supply chain management systems
C) database management systems, expert systems, and knowledge work systems
D) enterprise-wide knowledge management systems, knowledge work systems, and intelligent
techniques
E) KMS, LMS, and KWS
13) Specialized systems built for engineers, scientists, and other knowledge workers charged
with discovering and creating new knowledge for a company are called
A) KWS.
B) LMS.
C) wikis.
D) CAD systems.
E) KMS.
14) Which of the following does not describe the dimensions of knowledge in a firm?
A) It is contextual and applicable only in relevant situations.
B) It is intangible.
C) It is subject to the laws of diminishing returns.
D) It is a cognitive event involving mental models.
E) It is enmeshed in a firm's culture.
15) ________ knowledge exists in formal documents, as well as in formal rules that
organizations derive by observing experts and their decision-making behaviors.
A) Unstructured
B) Tacit
C) Management
D) Explicit
E) Semi-structured
16) While systems such as KWS can manage semistructured and unstructured information,
enterprise-wide content management systems are designed to manage a firm's structured
information.
17) Both structured and unstructured documents can contain knowledge.
18) Knowledge is universally applicable and easily moved.
19) For a firm, organizational resources are needed to transform data into knowledge.
20) Expertise is thought to be the collective and individual experience of applying knowledge to
the solution of problems.
21) What is knowledge management? What types of knowledge might a company such as a taxi
service have, and could a taxi service benefit from knowledge management?
22) Briefly outline the knowledge management value chain as it might apply to the online
catalog system of a public library.
23) Identify the three major types of knowledge management systems. Provide two examples of
each.
24) What do you see as the challenges in setting up a knowledge management system?
25) Which of the following systems digitizes, indexes, and tags documents according to a
coherent framework?
A) wikis
B) CAD
C) document management
D) LMS
E) KMS
26) Informal social networks of professionals and employees within and outside the firm who
have similar work-related activities and interests are called communities of
A) practice.
B) professionals.
C) interest.
D) knowledge.
E) expertise.
27) Which of the following is not a typical component or capability of an enterprise content
management system?
A) LMS
B) social networking tools
C) tagging tools
D) digital asset management
E) KWS
28) Which of the following would not be considered semistructured knowledge?
A) request for proposals
B) voice-mail
C) videos
D) e-mail
E) memos
29) In content management, once a taxonomy is developed, documents must then be ________
with the proper classification.
A) tagged
B) linked
C) tupled
D) referenced
E) documented
30) You are advising a multimedia company on the best type of knowledge management system
to help them archive digital video and sound clips. Which of the following will suit their needs?
A) enterprise content management system
B) digital asset management system
C) CAD system
D) VRML system
E) LMS
31) A MOOC is
A) a type of online course.
B) an intelligent technique.
C) a virtual reality system.
D) a collaboration tool.
E) a type of knowledge work system.
32) Tools for the management, delivery, tracking, and assessment of various types of employee
learning best describes a(n)
A) investment workstation.
B) organizational learning system.
C) employee enrichment system.
D) learning management system.
E) employee management system.
33) A(n) ________ is a scheme for classifying information and knowledge in such a way that it
can be easily accessed.
A) KWS
B) KMS
C) taxonomy
D) intelligent technique
E) COP
34) Structured knowledge is explicit knowledge that exists in informal documents.
35) Semistructured information is all the knowledge in a firm that resides in the heads of
experienced employees.
36) How can knowledge be gathered from the personal and undocumented expertise of
professionals within a firm? List at least four ways to gather and disseminate such knowledge.
37) You have been hired by a small architectural firm interested in implementing a knowledge
management system. What features do you think would be of most benefit to them?
38) Which of the following statements about 3D printing is not true?
A) It creates solid objects.
B) It is also called additive manufacturing.
C) It is only usable to make prototypes.
D) It creates objects layer by layer.
E) It uses specifications in a digital file.
39) Most knowledge workers require specialized knowledge work systems, but they also rely on
A) office systems.
B) schools and universities.
C) imaging systems.
D) data transferring systems.
E) external feeds.
40) ________ often are designed and optimized for the specific tasks to be performed.
A) Graphics programs
B) Knowledge workstations
C) Virtual simulators
D) CAD stations
E) LMS
41) CAD workstations
A) provide engineers, designers, and factory managers with precise control over industrial design
and manufacturing.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) are high-end PCs used in the financial sector to analyze trading situations instantaneously and
facilitate portfolio management.
E) facilitate employee learning.
42) Which of the following would not be classified as a knowledge work system?
A) computer-aided design system
B) 3D visualization system
C) investment workstations
D) expert system
E) virtual reality system
43) Virtual reality systems
A) provide engineers, designers, and factory managers with precise control over industrial design
and manufacturing.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) provide architects, engineers, and medical workers with precise, photorealistic simulations of
objects.
E) enable acquiring, storing, and disseminating knowledge documents in a virtual world.
44) Investment workstations
A) provide engineers, designers, and factory managers with precise control over industrial design
and manufacturing.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) are used by senior executives to plan the financial future of firms.
E) are used in the financial sector to analyze trading situations and manage the investment
process.
45) ________ seeks to enhance human perception by combining a live direct view of the
physical world with computer-generated images.
A) AR
B) VRML
C) CAD
D) KWS
E) LMS
46) 3-D printers can produce fully functioning components, such as working batteries and LEDs.
