47) A(n) ________ system collects data from various key business processes and stores the data
in a single, comprehensive data repository, usable by other parts of the business.
A) transaction
B) enterprise
C) automatic reporting
D) management information
E) knowledge management
48) The four major enterprise applications are
A) SCMs, CRMs, DSSs, and KMSs.
B) SCMs, CRMs, ESSs, and KMSs.
C) enterprise systems, SCMs, DSSs, and CRMs.
D) enterprise systems, SCMs, CRMs, and KMSs.
E) TPSs, MISs, DSSs, and ESSs.
49) ________ systems are also known as enterprise systems.
A) Resource planning
B) Enterprise resource planning
C) Enterprise support
D) Management information
E) Decision-support
50) FWO’s use of SharePoint for project management is an example of using information
systems to achieve which business objective?
A) customer and supplier intimacy
B) survival
C) improved decision making
D) operational excellence
51) ________ enable management to make better decisions regarding organizing and scheduling
sourcing, production, and distribution.
A) SCMs
B) TPSs
C) KMSs
D) ERPs
E) MISs
52) Which type of system integrates supplier, manufacturer, distributor, and customer logistics
processes?
A) collaborative distribution system
B) supply-chain management system
C) reverse logistics system
D) enterprise planning system
E) transaction processing system
53) To manage relationships with your customers, you would use a(n) ________ system.
A) CRM
B) MIS
C) CLE
D) CLU
E) KMS
54) Which of the following is the greatest obstacle in enabling collaboration between employees
at different, distant corporate locations?
A) privacy
B) permissions
C) time zones
D) language
E) corporate culture
55) To consolidate the relevant knowledge and experience in the firm and make it available to
improve business processes and management decision making, you would use a(n)
A) TPS.
B) extranet.
C) KMS.
D) CRM.
E) MIS.
56) A(n) ________ social networking tool creates business value by connecting the members of
an organization through profiles, updates, and notifications that are tailored to internal
corporate uses.
A) cloud-based
B) social-commerce
C) collaborative
D) remote, asynchronous
E) enterprise
57) You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc.
is a business communications consultancy that services many clients in different industries
throughout the United States. The end products of the company are customized
recommendations for the best use of a client’s existing resources for improving internal
communications, typically delivered via documentation in different media. The company has
approximately 100 consultants, all of whom are located in their central headquarters in Chicago.
What system do you recommend to improve the company’s business processes and increase their
profit margin?
A) extranet, to enable quick collaboration over the Internet, minimize the time spent
communicating with the client, and minimize the amount of paperwork needed
B) CRM, to maintain easily accessible customer records to minimize the time spent looking for
client data
C) KMS, for minimizing redundant work on similar clients
D) marketing system, for improving sales levels
E) TPS, to help manage all daily activities and transactions
58) You manage the IT department at a small startup Internet advertiser. You need to set up an
inexpensive system that allows customers to see real-time statistics such as views and click-
throughs about their current banner ads. Which type of system will most efficiently provide a
solution?
A) CRM
B) enterprise system
C) extranet
D) intranet
E) MIS
59) Which of the following types of system helps coordinate the flow of information between the
firm and its suppliers and customers?
A) intranet
B) extranet
C) KMS
D) TPS
E) TPS
60) Using ________ to enable government relationships with citizens, businesses, and other arms
of government is called e-government.
A) the Internet and networking technologies
B) e-commerce
C) e-business
D) any computerized technology
E) telecommunications
61) In ________, digital technology and the Internet are used to execute the major business
processes in the enterprise.
A) e-commerce
B) e-business
C) enterprise applications
D) MIS
E) SCM
62) Which of the following statements about collaboration is not true?
A) In business, a collaboration can last as little as a few minutes.
B) Business collaboration relies on the formation of teams that are assigned a specific task or
goal.
C) Successful collaboration can be achieved through technology regardless of the organization’s
culture or structure.
D) One business benefit of collaboration is improved innovation.
E) Businesses need special systems for collaboration.
63) Which of the following tools would you use to evaluate and choose a collaboration tool for
your organization?
A) virtual meeting system
B) cloud collaboration
C) IBM Notes
D) the collaboration matrix
E) the time/space collaboration and social tool matrix
64) Which of the following decisions requires knowledge based on collaboration and interaction?
A) How long will it take to manufacture this product?
B) Should we work with outside vendors on new products and services?
C) In which geographical locations are our products garnering the most sales?
D) Which product design is the most efficient for the user in terms of energy use?
E) How can we produce this product more cheaply?
65) Which of the following is not a business benefit of collaboration?
A) improved quality
B) improved financial performance
C) improved customer service
D) improved innovation
E) improved compliance with government regulations
66) ________ allows you to communicate with avatars using text messaging.
A) A virtual world
B) Screen sharing
C) Collaborative writing
D) A large audience Webinar
E) Telepresence
67) All of the following are reasons for the increased business focus on collaboration and
teamwork, except for
A) the need for creating innovative products and services.
B) growth of “interaction” jobs.
C) greater global presence.
D) the need for more efficient work hierarchies.
E) the need to reduce communication costs.
68) All of the following statements regarding IBM Notes are true except which one?
A) It began as an e-mail and messaging client.
B) It is a widely used collaboration tool at larger firms.
C) It provides capabilities for wikis and microblogging.
D) It provides tools for full version control of all company documentation.
E) It is designed to provide security for sensitive corporate information.
69) Which of the following is not one of the four main classifications for collaboration tools
identified by the space/time matrix?
A) synchronous/colocated
B) same time/remote
C) different time/remote
D) remote/colocated
E) same time/same place
70) ________ is a collaboration tool that supports remote (different place), synchronous (same
time) collaboration.
A) Video conferencing
B) E-mail
C) A MUD
D) A wall display
E) A virtual world
71) Production tasks are coordinated through the use of social networks in social business.
72) A key word in social business is “conversations.”
73) Supply chain management systems are more externally oriented than enterprise systems.
74) An example of a remote, synchronous collaboration tool is a Skype conference call using
VOIP and webcams.
75) Global firms can collaborate from different locations at the same time using synchronous
collaboration tools.
76) A Web site that allows citizens to file taxes online is a form of ________.
77) Describe at least two benefits of using enterprise systems.
78) You have been hired by an international architectural firm, with offices in Singapore, Paris,
and Mumbai. The firm would like architects and draftspeople from different teams to be able to
collaborate efficiently. How will you determine what the best collaboration tools are for their
needs?
79) The principal liaison between the information systems groups and the rest of the organization
is a(n)
A) programmer.
B) information systems manager.
C) systems analyst.
D) CTO.
E) CIO.
80) A ________ is a senior manager who oversees the use of IT in the firm.
A) CEO
B) CFO
C) CIO
D) CTO
E) CKO
81) An information systems manager
A) writes software instructions for computers.
B) acts as liaison between the information systems group and the rest of the organization.
C) translates business problems into information requirements.
D) manages data entry staff.
E) oversees the company’s security policy.
82) The ________ helps design programs and systems to find new sources of knowledge or to
make better use of existing knowledge in organizational and management processes.
A) CTO
B) CSO
C) CKO
D) CPO
E) CEO
83) Which of the following is a firm’s CPO responsible for?
A) ensuring that the company complies with existing data privacy laws
B) making better use of existing knowledge in organizational and management processes
C) enforcing the firm’s information security policy
D) overseeing the use of information technology in the firm
E) acting as liaison between the information systems group and the rest of the company
84) A TPS is an information system that keeps track of all of the daily routine transactions of a
business.
85) An inventory control system is an example of an MIS.
86) MIS job growth is projected to be 50% greater than other jobs in the next five years.
87) The people who write an information system application’s software instructions or code are
called ________.
88) The people for whom information systems applications are developed are referred to as
________.
89) IT ________ refers to the overall decision-making that guides the IT strategy of a firm.
90) Describe the role of IT governance within the firm.